IT Support Engineer

Job Description

We are looking for a highly motivated and experienced individual to join our team as Helpdesk Engineer for software applications. 

Your tasks:

• Serve as the first point of contact for customer Key-Users reporting incidents or questions
• Receive, categorize, and prioritize and solve tickets in the helpdesk system
• Perform standard troubleshooting, system resets, basic configuration checks, and guided workarounds
• Monitor system dashboards and alerts for automated storage and conveyor systems
• Assist operators and Key-Users with login issues, user permissions, and routine tasks
• Escalate and follow up unresolved or complex issues to Level 2 Support with clear documentation
• Maintain and update the knowledge base with recurring issues and standard procedures
• Support end-user training sessions or refreshers when needed

Qualifications

• Technical or logistics background (IT, mechatronics, industrial engineering, logistics)
• Basic knowledge of WMS/WCS, automated storage systems, conveyor technology, or PLC basics
• Strong analytical skills, attention to detail, and a methodical approach to problem-solving
• Customer-focused, with strong communication and interpersonal skills
• Comfortable working with multiple systems simultaneously (WMS, WCS, monitoring dashboards)
• Fluent in English (written and spoken), German or French is a plus
• You demonstrate attention to detail.
• You have a first experience as a helpdesk representative
• You have excellent time management and prioritization skills, and you're able to effectively manage multiple tasks simultaneously. 
• You are stress resistant and have the gift to make a customer feel comfortable and helped, even in stressful situations.
• Knowledge of Salesforce + Remote Desktop Mgr and 3CX is a plus
• You are willing to participate in our 24/7 standby service and eventually transition into a shift system.
• In other words, you get energised by solving complex problems, supporting customers when it matters most, and transforming challenges into lasting customer success

Additional Information

What do we offer you?

• A place in an enthusiastic, young fast growing organisation with the necessary ambitions
• The necessary freedom and opportunity to take initiative. 
• An intensive training by experienced people.
• An attractive salary in an international environment with many benefits: 
  • Company car with fuel card/charging pass
  • Group & health insurance
  • Meal vouchers (8€)
  • Eco vouchers
  • Net allowances
  • CAO90 Bonus
  • Laptop
  • iPhone + subscription
  • 20 days of vacation plus 12 extra days for working a full year on 40h-workweek instead of 38h (32 leave days in total)

Unsolicited representations by third parties (recruitment agencies, headhunters, ...) of CVs via mail and/or telephone for our vacancies are considered as direct applications where no compensation is provided to the third party. Any T&Cs from these third parties will not be accepted unless upon signature of the T&Cs by a person in charge of HR. Candidates remain registered in the system for 12 months and cannot be proposed again during this period.