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Carrefour

Global hypermarket retailer with online shopping

Manager Drive

Checkout & Customer ServicePosted on Nov 12
Full-timeCréteil, France€40k - €54.8k

About the Job

Requirements

  • You have already supervised a team, planned activities, and managed priorities in a demanding environment.
  • You are organized and responsive, and can adapt your approach to situations while maintaining an overall perspective.
  • You place the customer experience at the center of your actions.
  • You demonstrate reliability in management, cooperation in team leadership, and courage in day-to-day decisions.

Responsibilities

  • Optimize picking by analyzing and adjusting collection routes, preparation tools, and staffing to maximize efficiency and order-preparation speed.
  • Ensure strict compliance with quality-control procedures, including use-by dates and product appearance, and maintain the cold chain.
  • Oversee order management from preparation through collection or delivery to ensure reliability and on-time service.
  • Track key performance indicators, including revenue, productivity, out-of-stock rate, and compliance, and establish immediate action plans.
  • Coordinate and motivate the Drive team around performance, quality, and service objectives.
  • Train the team in logistics best practices, product quality control, and customer service.
  • Communicate daily with department managers and store management to anticipate stockouts, ensure supply, and resolve cross-functional issues.
  • Contribute to order preparation and handover during peak periods.
  • Manage resources to capture the e-commerce potential of the area.
  • Provide the best possible substitute when an item is unavailable.

About the Company

Carrefour

Global hypermarket retailer with online shopping

Carrefour operates hypermarkets, supermarkets, and convenience stores worldwide, selling groceries, electronics, clothing, and household goods. It uses a large-scale supply chain and partnerships to offer a wide range at competitive prices, with online shopping and home delivery. It differentiates itself via global scale, omnichannel shopping that combines physical and online formats, diverse store types, and a focus on customer convenience and supplier relationships. Its goal is to provide affordable, accessible everyday essentials globally while expanding its presence and supporting social initiatives like the Carrefour Foundation.

Company size
10,001+
Company stage
IPO
Headquarters
Massy, France
Founded
1959

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