Full-Time
Customer Success Executive
Hippocratic AI
51-200 employees
Develops specialized language models for healthcare
No salary listed
Senior
Cleveland, OH, USA
Must be local to the Cleveland area and willing to travel onsite to client locations regularly. In-office sessions in Palo Alto are also required.
- A minimum of 5 years of health systems experience.
- Proven experience in customer success, account management, or project management.
- Ability to build relationships across an organization, from front-line staff to executives.
- Strong understanding of the healthcare industry, specifically clinical workflows and regulatory requirements.
- Experience working with cross-functional teams in a fast-paced startup environment.
- Strong background in project management.
- This is an in-office position. You must be local to the Palo Alto office or willing to relocate.
- Build and maintain strong relationships with healthcare staff and operational leaders, acting as a trusted resource.
- Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes.
- Train nursing teams and other healthcare staff on the effective use of Hippocratic AI solutions, ensuring adoption and success.
- Identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care and nursing operations.
- Manage day-to-day client relationships, ensuring seamless communication and addressing operational concerns.
- Collaborate with internal teams (product, sales, and engineering) to address client feedback and improve user experiences.
- Establish metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies.
- Travel extensively to healthcare facilities for onsite support and training, and participate in strategic in-office sessions in Palo Alto.
- Collaborate with the nursing leadership team to share best practices from AI implementation and be comfortable presenting at conferences/webinars on the impact of AI in Nursing.
- Experience with AI or technology adoption in healthcare.
- Advanced knowledge of healthcare workflows and compliance standards.
- Active Registered Nurse (RN) license from an accredited university.
Hippocratic AI develops specialized language models designed for healthcare applications. These models are tailored to improve healthcare access, equity, and outcomes by focusing on safety and reliability for non-clinical tasks. The company has created a model that has shown better performance than GPT-4 in numerous healthcare exams, indicating its accuracy and dependability. Hippocratic AI serves hospitals, clinics, and healthcare providers, offering AI solutions that enhance patient care and operational efficiency. Unlike general-purpose AI, Hippocratic AI's models are trained on evidence-based healthcare content and validated through a process that includes feedback from healthcare professionals. The company generates revenue by licensing its models to healthcare institutions and forming partnerships, with a commitment to providing safe and effective AI interactions.
Company Size
51-200
Company Stage
Series B
Total Funding
$276M
Headquarters
Palo Alto, California
Founded
2022
Simplify's Take
What believers are saying
- Raised $141M in Series B to accelerate product development and team expansion.
- Partnership with EUCALIA opens access to Japan's healthcare market.
- Polaris Constellation System achieved 99.38% clinical accuracy in patient calls.
What critics are saying
- Faces competition from Qventus and LeanTass in healthcare AI.
- International expansion may face cultural and regulatory challenges.
- Dependency on partnerships like EUCALIA and Burjeel Holdings poses operational risks.
What makes Hippocratic AI unique
- Hippocratic AI specializes in healthcare-specific language models, unlike general-purpose LLMs.
- Their models outperform GPT-4 in 105 out of 114 healthcare exams.
- They use Reinforcement Learning with Human Feedback for model validation.
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Benefits
Remote Work Options
Flexible Work Hours
Growth & Insights and Company News
6 month growth
↑ 8%1 year growth
↑ 2%2 year growth
↓ -3%Hippocratic AI raised $141 million in a Series B round, totaling over $278 million raised. The startup focuses on AI agents for healthcare, enabling clinicians to create specialized agents for patient care. Andreessen Horowitz (a16z) is a key investor, highlighting its commitment to AI and biotech innovation. The funding will accelerate product development and expand the team. The company collaborates with Stability AI and Story for open-source innovation and blockchain integration.
Hippocratic AI, a generative AI company developing safety-focused large language models for healthcare, has partnered with EUCALIA, a healthcare transformation company, to launch the first Japanese-language genAI healthcare agent for non-diagnostic, patient-facing clinical tasks.
What You Should Know:– Hippocratic AI, the global leader in safety-focused generative AI agents for healthcare, today announced a partnership with EUCALIA Inc., a Tokyo-based healthcare transformation company focused on optimizing clinical operations and advancing care delivery, to launch the first Japanese-language generative AI healthcare agent for non-diagnostic, patient-facing clinical tasks.– This marks Hippocratic AI’s entry into the Japanese market, further advancing its global mission to deliver healthcare abundance through technology.Hippocratic AI and EUCALIA Partner to Launch Japan’s First Safety-Focused Generative AI Healthcare AgentHippocratic AI has partnered with EUCALIA to introduce a generative AI healthcare agent in Japan, designed to enhance patient access and ease clinician workload in a healthcare system facing rising demand, an aging population, and workforce constraints. The agent will handle essential, non-diagnostic, patient-facing responsibilities—including appointment scheduling, medication adherence support, chronic care check-ins, and follow-up outreach—enabling clinicians to focus on core care tasks.At the core of this solution is Hippocratic AI’s Polaris Constellation System, a patented safety-first architecture built specifically for high-empathy, medically accurate conversations. The system has:Powered over 1.85 million patient calls in the U.S.Achieved a clinical accuracy rate of 99.38%Reached a patient experience rating of 8.95/10Been adopted by more than 25 enterprise healthcare partnersThis architecture includes a series of specialized supervisor models that oversee medication discussions, lab results, nutrition, vitals, escalation protocols, and hospital-specific policies—ensuring safe and tailored patient engagement at scale.The collaboration builds on Hippocratic AI’s founding mission to bring healthcare expertise to every human through safe, accessible AI. Co-founded by CEO Munjal Shah alongside clinicians, hospital administrators, and AI experts from institutions like Stanford, Johns Hopkins, Microsoft, and NVIDIA, the company has focused on setting new global standards for clinical AI safety.“This partnership with EUCALIA reflects our commitment to building generative AI agents that are not just multilingual but locally fluent, clinically safe, and culturally aligned,” said Shah. “Together, we aim to deliver meaningful improvements in patient outcomes, clinical operations, and system resilience.”By combining Hippocratic AI’s robust technology with EUCALIA’s local healthcare insight, the partnership aims to create a scalable, culturally competent solution that enhances efficiency, empathy, and accessibility across Japan’s healthcare landscape
Hippocratic AI, the global leader in safety-focused generative AI agents for healthcare, today announced a partnership with EUCALIA Inc., a Tokyo-based healthcare transformation company focused on optimizing clinical operations and advancing care delivery, to launch the first Japanese-language generative AI healthcare agent for non-diagnostic, patient-facing clinical tasks.
Abu Dhabi: Burjeel Holdings today announced a strategic partnership with Hippocratic AI, the company that pioneered the first safety-focused generative AI healthcare agents, to transform healthcare delivery through safe, scalable, and empathetic AI.