AV Support Technician 2

The Onsite AV Support Technician II will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience. 

WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU’LL DO

The Onsite Maintenance Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience. 

The ideal candidate will have hands-on experience with Cisco Control Hub, Poly Lens, Crestron Toolbox, and Biamp Tesira, including endpoint provisioning, Cisco/Poly deployment, system commissioning, configuration, and troubleshooting of AV and collaboration technologies.

Day-To-Day Responsibilities:

• Setup and breakdown of conference spaces to meet the customers event needs
• Perform preventative maintenance tasks to help maintain customer spaces including but not limited to: ensuring that all technology works as designed and testing/repairing various hardware components
• Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans.
• Responsible for job site documentation and providing client training on the AV Technology as needed
• Perform support tasks in a timely and quality conscious manner including but not limited to: meeting support, installing non-complex AV components, and video/audio recording support where applicable
• Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL
• Understand and adhere to local safety standards for all site duties
• Setup, operate and troubleshoot various audio/video systems
• Travel to various job sites as required

Items to Consider:

• AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
• This position will generally work on customer sites and may deal with a construction site type of work environment.

WHAT WE’RE LOOKING FOR

Must-Haves:

• Ability to effectively communicate with employees, customers, and colleagues.
• Strong client-facing presence and ability to interact professionally with customers and stakeholders.
• Experience with endpoint provisioning, commissioning, and deployment of AV and collaboration technologies.
• Working knowledge of Cisco Control Hub and Poly Lens.
• Experience with Cisco/Poly deployment and backend configuration.
• Familiarity with Crestron Toolbox and Biamp Tesira.
• Ability and willingness to share technical knowledge and help upskill other technicians within the facility.
• Ability to use hand and power tools in a safe and efficient manner, including soldering and crimping connectors.
• Ability to work and think independently while ensuring deadlines are met.
• Intermediate computer knowledge.
• Knowledge of basic signal flow for audio, video, and control.
• Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standards.
• Minimum of a High School Diploma or equivalent.
• Minimum of 1–3 years of audiovisual integration experience preferred.

Nice-To-Haves:

• Formal education in Electronics or related field preferred
• Preferred external training:
  • AMX Intro to Networking for AV Professionals
  • Crestron Professional Installation
  • Exton AV Associate Certification
  • AVIXA Quick Start to the Audio-Visual Industry
  • AVIXA CTS General Certification

WHY YOU’LL LIKE WORKING HERE

• Medical benefits, including vision and dental
• Paid holidays, sick days, and personal days
• Enjoyable and dynamic company culture
• Training and professional development opportunities

MORE ABOUT US

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.