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Providence

Not-for-profit health system with hospitals

Director Surgical Services

Medical, Clinical & VeterinaryPosted on Nov 6
Full-timeRichland, WA, USA

About the Job

Requirements

  • A Bachelor's Degree in Nursing from an accredited school of nursing is required.
  • A current Registered Nurse license is required.
  • Five years of recent, progressively responsible experience in an Ambulatory Surgery Center or perioperative services, including three years in a management position, is required.
  • Knowledge of management, leadership, and supervision principles and practices is required.
  • Knowledge of lean and process improvement methods and theories is required.
  • Knowledge of applicable federal and state laws and regulations governing patient care in an ambulatory surgery center, related accreditation organization requirements, CMS certification and Department of Health standards, and related medical center policies and procedures is required.
  • Knowledge of budget preparation and control is required.
  • Knowledge of patient-to-staffing ratio requirements and scheduling techniques is required.
  • Knowledge of operating room equipment and products is required.
  • Knowledge of data collection, analysis, trending, and monitoring is required.
  • Knowledge of hospital operations, including revenue cycle, is required.
  • Knowledge of interviewing, selection, orienting, and scheduling techniques applicable to professional, technical, and clerical staff is required.
  • Comprehensive knowledge of healthcare procedures, practices, and techniques is required.
  • The ability to direct and work with others fairly, consistently, and respectfully is required.
  • The ability to effectively manage assigned departments and directly supervise employees is required.
  • The ability to interpret and ensure compliance with regulatory agencies, related federal and state laws and regulations, and medical center policies and procedures is required.
  • The ability to communicate effectively orally and in writing is required.
  • The ability to use interpersonal skills, including tact, patience, and courtesy, is required.
  • The ability to analyze, evaluate, and resolve patient and departmental issues, concerns, and deficiencies is required.
  • The ability to coordinate department functions with other departments is required.
  • The ability to work confidentially and with discretion is required.
  • The ability to support caregivers, facilitate departmental success, and foster relationships with medical staff, the hospital, and the community is required.
  • The ability to function effectively in stressful situations and meet schedules and timelines is required.
  • The ability to work independently with little direction is required.
  • The ability to adapt to a changing healthcare environment and accept responsibility is required.

Responsibilities

  • Provide overall leadership, direction, and management for Ambulatory Surgery Center operations, including safety, professional nursing practices, quality, operations, department planning and development, employee development, and evaluation of services.
  • Manage personnel, budgets, reimbursement issues, patient care, regulatory compliance, provider satisfaction, and continuous quality improvement.
  • Use lean-based principles to build systems and workflows that support safety, quality, and patient satisfaction.
  • Maintain compliance with caregiver expectations and the code of conduct.
  • Provide shared leadership by engaging teams in shared responsibility and accountability for ongoing system assessment, evaluation, and improvement.
  • Support a culture of reliable care and patient safety.
  • Coordinate and lead strategic planning for assigned areas.
  • Conduct ongoing performance improvement activities affecting safety, operational efficiency, staffing effectiveness, and market share tactics.
  • Assist with patient safety initiatives for the operational area and organization.
  • Provide nursing leadership and ongoing educational development for caregivers.
  • Ensure compliance with regulatory agency standards and accreditation requirements, including AAAHC requirements.
  • Ensure patient care and clinical practice meet high-quality standards.
  • Collaborate with Human Resources on personnel matters, including requisitions, interviewing, hiring, constructive counseling, and progressive discipline.
  • Ensure staff competencies are maintained, including licensure, certification, orientation, mandatory training, and continuing education.
  • Develop staffing schedules that meet departmental needs, support patient care, and are cost-effective.
  • Provide input into developing and implementing new surgeries or procedures to increase and maintain patient volume and satisfaction.
  • Lead clinic performance improvement activities and implement processes that support quality patient care and effective work performance.
  • Develop workflows and documentation guidelines that optimize use of the electronic medical record to improve patient safety.
  • Conduct periodic chart reviews to verify clinical performance standards and ensure documentation meets legal scrutiny.
  • Manage surgery and procedure schedules to ensure optimal patient access.
  • Promote patient, provider, and caregiver satisfaction by addressing concerns through measures and interventions, and foster caregivers' shared ownership of patient satisfaction.
  • Support caregiver recruitment and retention in collaboration with leadership, clinic caregivers, and Human Resources, and identify improvements to these functions.
  • Oversee caregiver selection and supervision, initiate corrective action when needed, and ensure compliance with licensure, training, and accreditation standards.
  • Act as a liaison between medical center or clinic leadership and clinic providers and caregivers through proactive communication.
  • Collaborate with the Billing Office on revenue cycle management and ensure accurate and timely ASC billing.
  • Oversee ASC fiscal and budgetary standards, ensure financial and productivity targets are achieved, develop and monitor the ASC budget, investigate variances, and recommend operational improvements.

Desired Qualifications

  • A Master's Degree in Nursing, business, or another healthcare field from an accredited educational institution is preferred.
  • Additional coursework in leadership and management is preferred.

About the Company

Providence

Not-for-profit health system with hospitals

Providence Health & Services is a not-for-profit healthcare system operating 51 hospitals and over 1,000 clinics in seven western states, offering outpatient care, hospital care, home health, hospice, substance abuse programs, and mental health services. Care is delivered by about 122,000 caregivers, with revenue from patient services reinvested into ongoing care and community programs, all rooted in faith-based values. It differentiates itself by reinvesting earnings into care and community services rather than distributing profits, and by leveraging a large, integrated network to pursue scale and efficiency. Its goal is to strengthen financial stability while expanding access and quality of care for diverse communities.

Company size
10,001+
Company stage
Not listed
Total funding
Not listed
Headquarters
Renton, WA
Founded
1859

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