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Delivery Hero

Global online food delivery marketplace

Shift Supervisor

Picking & PackingConfirmed live in the last 24 hours
Full-timeMunro, ArgentinaNo salary listedIn-person

About the Job

Requirements

  • Experience in similar roles leading work teams.
  • Knowledge of Microsoft Office tools, including Excel, Word, and PowerPoint, and Google tools.
  • Ability to take action and solve problems.
  • Interpersonal skills to build positive relationships and generate trust.
  • Ability to work autonomously.

Responsibilities

  • Ensure correct store operations, including the picking process, during the assigned shift while maintaining quality standards and following company processes and policies.
  • Coordinate the team and its tasks, assign resources according to priorities, maximize productivity, and resolve conflicts arising during the shift.
  • Ensure adequate staffing by day and time, maintaining communication with the Store Manager about team performance.
  • Monitor team performance and support the Store Manager with store administrative processes, including inventory management, waste control, billing, people processes, and maintenance.
  • Ensure the store complies with regional and local food safety, occupational health, and environmental policies, and report policy deviations.
  • Support the Store Manager in monitoring store tasks and employee professional development, and suggest improvements to increase productivity.
  • In the Store Manager's absence, coordinate work shifts and determine the store's work arrangements.
  • Manage the organization of the receiving and dispatch area, clear the space, and prepare the necessary equipment.
  • In the Store Manager's absence, oversee the receiving process and act as the person responsible; report any supplier conflict to the leader.
  • Delegate or perform merchandise receiving with a picker, checking the truck, stock-keeping units, quantities, expiration dates, and product quality, including product integrity and refrigerated and frozen temperatures; in the Store Manager's absence, reject products that do not meet established standards and procedures.
  • Delegate or perform merchandise entry and replenishment on shelves and in refrigeration equipment while meeting organization, safety, quality, and hygiene standards and serving as a reference for the team.
  • Ensure the team receives training in accordance with company standards and policies, including onboarding and offboarding processes.
  • Promote initiatives to improve employee morale and motivation in the store by organizing team rituals, communicating updates, and integrating the company's culture into daily work.
  • Use Tableau, Ops Portal, Workday, Gmail, Orquest, and Pelican to plan and execute administrative procedures.
  • Analyze business metrics to promote operational excellence and store productivity.
  • Maintain inventory integrity and achieve established inventory accuracy targets.
  • Plan and coordinate cycle counts with the Store Manager.
  • Perform or delegate planned counts to pickers in accordance with procedures to help keep inventory records accurate.

About the Company

Delivery Hero

Global online food delivery marketplace

Delivery Hero SE runs a global online marketplace for food delivery and on-demand services. It connects customers with restaurants, local shops, and delivery-only Dmarts through mobile apps and websites, with orders placed and paid online and deliveries handled by its logistics network. The platform makes money mainly from commissions on each order, delivery fees, advertising, and quick-commerce services for groceries and household items. Its approach combines a wide geographic reach with multiple lines of business (restaurant delivery, groceries, and logistics), often growing by acquiring local competitors, to control both the marketplace and delivery operations and capture a large share of local on-demand commerce.

Company size
10,001+
Company stage
IPO
Headquarters
Berlin, Germany
Founded
2011

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