About Us:
We’re on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can’t build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft.
We’ve been working on this together since 2016, and have customers like Pixar, Mitsubishi, Figma, Plaid, Match Group, and thousands more on this journey with us. Today, we’re growing fast and excited for new teammates to join us who are the best at what they do. We’re passionate about building a company as diverse and creative as the millions of people Notion reaches worldwide.
About The Role:
As a member of the IT Operations team, you will be entrusted in providing exceptional technical support for our end users while serving as a technical resource for the team. Reporting directly to the IT Operations Manager, you will have direct impact in scaling and establishing best in class support, elevating IT operational processes, and mentoring our junior operational staff. Your focus will include, but not be limited to, improving efficiencies in critical areas such as lifecycle management and access requests.
What You’ll Achieve:
- Act as a stakeholder for end user education through self help mechanisms including self help articles and user guides
- Assist in employee lifecycle management including asset management, account provisioning and other processes
- Serve as an escalated point for ticket triage and in person technical support
- Maintain and manage inventory of hardware (computers, monitors, printers) and accessories
Skills You’ll Need to Bring:
- 5+ years experience as IT support or similar experience
- Advanced troubleshooting hardware or software experience in a predominately macOS environment
- Proven experience in administrating Google Workspace, Zoom, Okta, Slack, and other SaaS applications
- Excellent communication skills to partner with both technical and non-technical users and stakeholders on a global level
- A passion for tackling high complexity tasks, collaborating with others, and developing creative solutions for technical challenges
Nice to Haves:
- Understanding of network fundamentals (connectivity, VPN and printing)
- Ability to support and assist with Zoom AV infrastructure for onsite and remote events
- IT Security and compliance focused mindset
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Notion.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in New York, the estimated base salary range for this role is $140,000 - $160,000 per year.
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