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YELM US Associates

Homecare RN Scheduling Coordinator - HHAeXchange

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeBrooklyn, NY, USA

About the Job

Requirements

  • A minimum of 1-2 years of home care experience; clinical-setting experience is a plus.
  • HHAeXchange experience is required.
  • Experience and proficiency navigating electronic health record systems are required.
  • A high school diploma or equivalent and at least two years of administrative experience in a healthcare setting are required.
  • Strong working experience using Microsoft Office Suite, including Excel, Word, and Outlook, is required.
  • Attention to detail is required to ensure accuracy in addressing client needs, resolving issues, and creating a positive experience.
  • A high level of customer service, patience, and problem-solving skills is required.
  • Strong interpersonal and communication skills are required to foster collaboration across departments.
  • The ability to prioritize work tasks and responsibilities effectively is required.

Responsibilities

  • Schedule nurses for clinical assessments with patients.
  • Monitor interdepartmental communications to identify cases requiring clinical assessments.
  • Run client reports to identify cases requiring six-month recertification assessments.
  • Assign clinical visits based on client demographic information.
  • Facilitate visit scheduling between registered nurses and clients, and troubleshoot when needed.
  • Report concerns to management.
  • Ensure all assigned visits are completed within compliance timeframes.
  • Interact with clients and nursing staff regarding individual clinical needs, fostering professional relationships through clear, compassionate, and timely communication.
  • Support departmental operations by assisting with special projects, administrative tasks, and operational duties as assigned by leadership; responsibilities may evolve based on organizational needs.
  • Maintain client records in accordance with HIPAA regulations, ensuring accuracy and compliance.
  • Serve as a liaison between field nursing staff, the Clinical Department, and other departmental directors as needed.

Desired Qualifications

  • Bilingual proficiency in English and Spanish is preferred.
  • Experience working in a clinical setting is a plus.

About the Company

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