Full-Time
Client Success Manager
JB Consulting
No salary listed
Hamilton Township, NJ, USA
In Person
Occasional travel to customer locations.
Category
 Consulting (2) |
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Requirements
- At least 1+ years of experience in client success with preferably a healthcare and sales background is required.
- Ability to engage professionally in a corporate environment and when dealing directly with Fortune 500 level customers.
- High comfort level in engaging with clients during meetings with strong communication skills.
- Excellent customer interaction/customer service skills.
- Ability to think critically and creatively to contribute to a dynamic and collaborative team environment.
- Entrepreneurial self starter that can thrive in the fast-paced, dynamic environment in our collaborative start-up culture.
- Travel occasionally to customer or prospect locations.
- You must be vaccinated for employment consideration.
Responsibilities
- You will be part of cross-functional teams to ensure strategic alignment and execution of project deliverables, on schedule and highest quality standards.
- Actively participate in client meetings, team meetings, develop and manage action items.
- Manage client relationships to gain a deep understanding of the customer experience and requirements.
- Ensure client relationships are progressing in a positive and timely manner while maintaining open lines of communication.
- Report to the JB Consulting management team on project issues and project schedules.
- Learn HealthTech security policies including undergoing company sponsored HIPAA training.
- Develop proficiency in common pharmacy and health insurance procedures, policies.
- Learn and get involved in some sales and or business analyst activities.
Desired Qualifications
- Sales experience is a plus, with potential to grow into a sales role if desired.
- Experience gathering critical information from meetings with various stakeholders and producing useful documentation would be a huge plus.