Knowledge of applicable products and services, accounting principles, budget preparation, and business acumen.
Ability to initiate and cultivate business relationships over the phone using a flexible communication style and active listening.
Ability to develop sales opportunities through marketing campaigns, direct mail, and planned sales calls to qualify customer needs and buying intentions.
Knowledge of selling techniques, including prospecting, overcoming objections, and closing sales.
Selling, negotiating, and closing skills, with the ability to build long-term business relationships.
Proficiency with applicable business applications, including Microsoft Word, Excel, and Outlook.
Ability to manage difficult or emotional customer situations, respond promptly to customer needs, solicit feedback to improve service, respond to service requests, and meet commitments.
Ability to assess new information for its implications for current and future problem-solving and decision-making.
Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Attention to detail.
Communication and interpersonal skills to establish working relationships with multiple departments and organizational levels.
Organizational, multitasking, and time-management skills, prioritizing customer needs and achievement of goals and objectives.
Ability to understand work-related written materials and communicate effectively in writing for the needs of the audience.
Ability to perform mathematical computations, including percentages, fractions, addition, subtraction, multiplication, and division, quickly and accurately.
Ability to work independently and as part of a team in a fast-paced, high-volume environment, with emphasis on accuracy and timeliness.
Ability to listen to and understand information and ideas presented through spoken words and sentences.
Regular and punctual attendance.
Ability to work safely and comply with applicable safety policies, company policies, procedures, and standards.
Responsibilities
Serve as the single point of contact for customers, conduct ongoing needs analyses, determine customer needs, provide appropriate solutions, and build positive relationships.
Proactively manage customer accounts within an assigned territory using various contact methods and the annual touchpoint and follow-up schedule established by leadership.
Develop and qualify equipment, parts, and service leads, and forward them to outside sales where applicable to meet or exceed territorial and corporate goals.
Respond to customer needs to enhance service quality and satisfaction and promote mutually beneficial relationships.
Promote the organization by selling parts, service, labor, and customer service agreements, and by providing machine and sales leads to expand the customer base and meet organizational goals.
Submit sales reports and documentation in a timely manner to maintain established business systems and processes.
Create and maintain accurate customer account and machine-population information, and provide timely, accurate input to sales forecasting and expense monitoring and control.
Pursue ongoing personal development through annual goal setting to support continuous improvement, leadership development, and progress toward company goals.
Perform other duties as assigned.
Holt CAT is hiring for a motivated Inside Sales Representative for our Product Support Team at our San Antonio, Texas location. This position is responsible for developing, qualifying, and maintaining contact with an assigned customer base with the purpose of providing Legendary Customer Service while increasing sales of parts and service solutions. The Inside Sales Representative will also be responsible for managing direct mail and other targeted promotional campaigns. Additionally, this role will act as the single point of contact for customers and performs needs analysis’s on an ongoing basis to assist in determining needs and provide solutions to meet them while developing a strong, positive relationships.
The incumbent in this position is expected to model the following practices on a daily basis:
Demonstrate alignment with the company's mission and core business values;
Collaborate with key internal/external resources;
Participate in ongoing self-development.
Acts as the single point of contact for customers and performs needs analysis’s on an ongoing basis to assist in determining needs and provide solutions to meet them while developing a strong, positive relationships
Proactively manages customer accounts within as assigned territory using various methods of contact in in a predetermined amount of touch-points and follow-ups as determined by leadership on an annual basis
Develops and qualifies equipment and/or parts and services leads and, where applicable, forward them to the outside sale in order to meet or exceed territorial and corporate business goals
Responds to customer needs in order to enhance the quality of customer service and satisfaction and promote a mutually beneficial relationship
Promotes all aspects of the organization to include; selling parts, service, labor, customer service agreements and providing machine and sales leads while working to expand on the customer base in order to meet and exceed organizational goals
Submits sales related reports and documentation in a timely basis in order to maintain the established business systems/processes
Creates and maintains accurate customer account information and machine population and provides accurate and timely input into the development, monitoring and control of sales forecasts and expenses
Performs ongoing personal development through goal setting on an annual basis intended to reinforce continuous improvement, leadership development and achievement towards company goals
Requires regular and punctual employee attendance
Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Performs other duties as assigned
Knowledge of applicable products and services in addition to accounting principles, budget preparation, and business acumen
Ability to initiate and cultivate personal relationships within a business setting over the phone with a flexible communications style and active listening
Ability to develop new sales opportunities including the development and execution of marketing campaigns, direct mail, and planned sales calls to qualify customer needs and buying intentions
Demonstrated knowledge of selling techniques (prospecting, overcoming objections, closing sales)
Excellent selling, negotiating, and closing skills with ability to build long term business relationships
Proficient with applicable business applications in addition to MS Office Word, Excel, Outlook, etc.
Ability to manage difficult and/or emotional customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance, and meets commitments
Understands the implications of new information for both current and future problem-solving and decision-making
Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Exceptional attention to detail
Excellent communication and interpersonal skills to establish working relationships with multiple departments and various levels of the organization
Exceptional organizational, multi-tasking, and time management skills with priority on meeting customer needs and achieving goals and objectives
Understands written sentences and paragraphs in work related documents, and communicates effectively in writing as appropriate for the needs of the audience
Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication, and division quickly and accurately
Ability to work independently and within a team in a fast-paced, high volume environment with emphasis on accuracy and timeliness
The ability to listen to and understand information and ideas presented through spoken words and sentences