Medical Assistant Quality

Job Description:

A Medical assistant has accountability for providing care to patients in an ambulatory clinic setting. This will involve caring for patients with acute and chronic needs. A Medical Assistant will be responsible for communicating clearly with patients seeking care through different modalities including telephone and in-person interactions.

Shift Details: Full-Time (40 hrs/wk - Monday to Friday 7AM to 5PM)   

Unit/Location:  Utah Valley Family Medicine, Internal Medicine and Geriatric Medicine

Additional Details: Please review Minimum Qualifications listed below before applying. This position supports primary care clinics in achieving quality performance goals and improving patient outcomes through proactive care gap management. The Quality Medical Assistant will work collaboratively with clinic leadership, providers, and care teams to identify opportunities for improvement, review quality performance reports, conduct patient chart reviews, and coordinate outreach to patients with outstanding preventive care and chronic disease management needs. This role focuses on improving clinic KPI performance, ensuring accurate documentation in Epic, supporting pre-visit planning, and helping clinics achieve organizational quality targets.

Are you interested in advancing your career while helping people live the healthiest lives possible? As a Medical Assistant at Intermountain Health, you will play a vital role in supporting our clinical team, ensuring our patients receive the best care.  At Intermountain, you will be part of a team that values career advancement, innovation and collaboration, where your skills are valued, and your contributions make a lasting impact.   

• Join an organization that invests in your growth—with many career paths to explore, like Medical Assistant Senior, Registered Nurse, Practice Manager, and more!  
• Intermountain offers employees up to $5,250 annually for education assistance and partners with schools for debt free programs 

What does it mean to be a caregiver with Intermountain?  Check out this video and learn more and discover the “Power of We.” 

As a Medical Assistant at Intermountain Health, you will play a vital role in supporting our clinical team, ensuring our patients receive the best care by:   

• Providing Patient Care: Under the direction of the Clinician, providing care to patients by assisting the provider to gather information that is relative to the patient’s visit and condition.  
• Effective Communication: Communicating clearly with patients seeking care through different modalities including telephone and in-person interactions. 
• Team Collaboration: Working with cross functional teams to collaborate on patient care.  Attention to detail and follow-through are key components in helping to provide the care that is needed.   

Minimum Qualifications  

• This position requires one of the following: Proof of completion of a Medical Assistant program OR at least one year of Medical Assistant work experience OR current active and in good standing RN/LPN license to practice nursing in the state of Utah 
• Current Basic Life Support Certification (BLS) for healthcare providers. Must be obtained prior to start date 
• Demonstrated basic computer skills involving word processing and data entry. 
• Professional manner and strong interpersonal and communication skills. 
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. 
• Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers. 

• Utah Only: If certified with less than one year of MA experience, caregivers may attend a yearlong MA residency program 

Preferred Qualifications 

• Experience in an outpatient clinic or other healthcare setting. 
• Computer literacy in using electronic medical records (EMR) systems and other relevant software.  

• Current national MA certification from one of the following national MA certifications or registrations: Registered Medical Assistant (RMA) of AMT, National Certified Medical Assistant (NCMA), Certified Clinical Medical Assistant (CCMA) or Certified Medical Assistant (CMA) of the AAMA 

Location:

Utah Valley Clinic

Work City:

Provo

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$20.07 - $28.59

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.