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Beth Israel Deaconess Medical Center

Teaching hospital delivering patient-centered medical care

Administrative Associate - Pain Clinic

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Part-timeWinchester, MA, USAIn-person

About the Job

Requirements

  • A high school diploma or equivalent is required.
  • Basic computer knowledge is required.
  • The ability to read, write, and communicate effectively in English with patients, visitors, and hospital team members is required for safety and quality reasons.

Responsibilities

  • Provide administrative support for the unit and staff so the patient care team can focus on patient care.
  • Answer the unit phone, respond to questions, direct calls to team members, take messages, and promptly pass on information.
  • Greet patients, visitors, volunteers, clergy, and interdisciplinary staff; answer questions, sign forms, or direct people and questions as appropriate to support unit flow and patient and family satisfaction.
  • Process physician and other orders using the electronic medical record and manual orders; monitor orders during the shift, promptly notify nursing staff about stat and other pertinent issues, and clarify unclear orders with nursing and medical staff.
  • Receive admission information, promptly communicate with nursing staff to begin patient placement, ensure a room is available, and assemble a medical chart for the patient.
  • Maintain accurate and complete patient medical charts, including forms needed for daily use; copy and fax paperwork as needed to support patient care among hospital departments and outside sources.
  • Page and contact physicians for consults; schedule tests and diagnostic services with hospital departments and off-site providers; arrange ambulances and transport; and follow through on orders for medical equipment and other non-medication needs.
  • Prepare patient records for discharge, review medical records, advise nursing staff when forms are needed before discharge, and disassemble medical charts according to Health Information Management Department standards.
  • Complete administrative and secretarial tasks for the nurse manager and department, including data entry, simple letter typing, simple spreadsheet creation, other typing, minute taking, and sorting and triaging mail.
  • File documents and ensure the unit has an adequate supply of required forms.
  • Maintain an adequate inventory of non-medical unit supplies and oversee office equipment, addressing equipment problems promptly to maximize unit efficiency.

Desired Qualifications

  • At least one year of previous work experience in an administrative support role is preferred.
  • Knowledge of basic medical terminology is preferred.

About the Company

Beth Israel Deaconess Medical Center

Teaching hospital delivering patient-centered medical care

Beth Israel Deaconess Medical Center (BIDMC) serves as a teaching hospital in Boston affiliated with Harvard Medical School, offering a wide range of medical services across inpatient, emergency, outpatient, and urgent care. Its care model centers on delivering high-quality medical treatment to patients, supported by patient access initiatives like OpenNotes, which lets patients view clinicians’ notes online to improve understanding and engagement in their care. The hospital also supports education and research through its affiliation with Harvard, attracting funding for studies and training programs. BIDMC differentiates itself through its patient-centered approach, active patient engagement tools, and a broad network of urgent care centers and outpatient services that extend access to healthcare. The goal is to provide comprehensive, accessible, evidence-based medical care while advancing medical education and research.

Company size
10,001+
Company stage
Grant
Total funding
$5.4M
Headquarters
Boston, MA
Founded
1996

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