Full-Time

Vmware Support Engineer

Confirmed live in the last 24 hours

Spinnaker Support

Spinnaker Support

201-500 employees

Provides enterprise software support services

No salary listed

Senior

Remote in India

The candidate must be based in India.

Category
IT Support
IT & Security
Required Skills
PowerShell
Python
Requirements
  • Must have worked or be working at VMware and/or Broadcom
  • Must be at least an L3 level
  • Must have excellent customer focus and communication, friendly interaction and passion to help customers with their software issues
  • Ability to troubleshoot customer issues in an environment where online and remotely connected to the customer’s systems
  • Strong analytical and problem-solving skills
  • Minimum 5 years’ experience across VMware core technologies at a senior support level
  • Experience across VMware storage and networking with advanced knowledge of vSphere and vCenter as a base line
  • Experience in configuration of VMware virtual solutions
  • Knowledge of scripting languages such as Python or PowerShell
  • VMware & industry certified qualifications where appropriate e.g. VCAP-DCV, CCNA
  • Experience in handling critical customer situations
Responsibilities
  • Work as part of a global team ensuring effective collaboration to help resolve customer issues in a 24x7 follow the sun support model
  • Drive customer satisfaction by tracking issues from start to closure, minimizing aging cases
  • Provide when requested root cause analysis for technical issues
  • Assist with creating and maintaining relevant knowledge articles
  • Work with other internal stakeholders as needed to enhance the overall customer experience
  • Occasional after hours, weekends and holidays support for urgent customer issues
  • Promote best practice and new methodologies
Desired Qualifications
  • VMware & industry certified qualifications where appropriate e.g. VCAP-DCV, CCNA

Spinnaker Support provides enterprise software support services for organizations using Oracle, SAP, and Salesforce software. Their services include third-party support, managed services, and consulting, aimed at helping mid-size to Fortune 100 companies and public sector organizations. Spinnaker Support ensures that their clients' software is monitored, maintained, enhanced, and secured, allowing it to operate effectively under changing business conditions. What sets Spinnaker Support apart from competitors is their Ultimate Support Guarantee, which promises a high-quality support experience, and their willingness to tackle complex challenges that others avoid, all while maintaining fair pricing. The company's goal is to deliver reliable support that enables their clients to achieve peak software performance.

Company Size

201-500

Company Stage

N/A

Total Funding

$1.2M

Headquarters

Greenwood Village, Colorado

Founded

2002

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for third-party support services post-pandemic boosts Spinnaker's market potential.
  • Rising importance of cybersecurity aligns with Spinnaker's recent security enhancements.
  • Increased adoption of SAP S/4HANA offers opportunities for specialized support services.

What critics are saying

  • Emerging competitors offering similar services at lower prices threaten market share.
  • Rapid technological advancements may outpace Spinnaker's current AI capabilities.
  • Economic uncertainties could lead to reduced spending on third-party support services.

What makes Spinnaker Support unique

  • Spinnaker Support offers the first-ever Ultimate Support Guarantee in third-party software support.
  • The company provides specialized support for Oracle, SAP, and Salesforce software ecosystems.
  • Spinnaker Support has a global reach, serving over 1,300 organizations in 104 countries.

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Benefits

Remote Work Options

Company News

TelecomTV
Mar 20th, 2025
BT Group transforms software support with Spinnaker Support

BT Group transforms software support with Spinnaker Support.

Business Wire
Feb 25th, 2025
Spinnaker Support Signs New Agreement with BRP for Third-Party Software Support for its SAP Applications and Technologies

DENVER-(BUSINESS WIRE)-Spinnaker Support (Spinnaker), the third-party software support leader entrusted by over 1,000+ global clients, today announces that BRP, a global leader in the world of powersports products, propulsion systems and boats, has selected Spinnaker to provide third-party software support across its SAP applications and technologies.

IT Brief
Aug 8th, 2024
Spinnaker Support launches global VMware support service

Spinnaker Support launches global VMware support service.

Spinnaker Support
Oct 13th, 2023
Spinnaker Support Unveils Services Update to Further Enhance Third-Party Software Support and Managed Services Offering for Enterprises

Spinnaker Support unveils services update to further enhance Third-Party Software Support and managed services offering for enterprises.

ChannelE2E
Oct 11th, 2023
Spinnaker Support Intros Security, AI Enhancements

Spinnaker Support, a third-party software support provider with over 1,300 global clients, has unveiled updates to its service offerings in response to customer demand.