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Mercier Consultancy Group

French Speaking Customer Expert

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece

About the Job

Requirements

  • Native or fluent French, spoken and written, is mandatory.
  • A valid EU passport or work permit allowing residency in Greece is required.
  • A genuine passion for the automotive industry and high-end client service is required.
  • Excellent communication skills and the ability to convey technical automotive concepts clearly are required.
  • Digital literacy and experience with professional customer interaction platforms are required.

Responsibilities

  • Act as the primary brand ambassador for Mercedes-Benz, providing service to automotive clients.
  • Manage complex inquiries regarding vehicle technical support, luxury features, and service scheduling via multiple channels.
  • Ensure high customer satisfaction by aligning solutions with automotive industry quality standards.
  • Collaborate with international teams to troubleshoot concerns and provide guidance on new vehicle technologies.
  • Maintain detailed records in the CRM system to ensure seamless communication across the global automotive network.
  • Uphold Mercedes-Benz standards through proactive communication and professional problem-solving.

About the Company

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