Full-Time

Senior Software Engineer

AI Agent

Posted on 5/24/2024

Cresta

Cresta

201-500 employees

Provides AI solutions for contact centers

AI & Machine Learning

Senior

Remote in Canada

Required Skills
gRPC
Kubernetes
REST APIs
Requirements
  • Bachelor’s degree in Computer Science or related field
  • 5+ years of experience in relevant domains
  • Proficient in designing and maintaining clear and robust APIs based on strong understanding of various protocols including gRPC, REST, Websocket, etc.
  • Proficient in handling real-time streaming data (audio or video) with high throughput and low latency
  • Experience in high-performance database schema design and query optimization
  • Experience in containerized application deployment with Kubernetes
  • Experience with one of the major cloud providers
Responsibilities
  • Play a substantial role in the Cresta Virtual Agents engineering team
  • Work with Cresta product and engineering teams, build and continuously improve the Cresta platform to support new product requirements
  • Stay closely with customers and their requirements, analyze the technical tradeoffs, own the customer-facing deliverables
  • Develop high quality, well-designed, reusable, and well-tested system components, and contribute to the overall system designs
  • Optimize the platform design and implementation for lower latency, higher throughput, better reliability, and cost reduction
  • Demonstrate the engineering best practices in deliverables and daily work. Uphold others to the same high standards
  • Grow into technical ownership in a substantial part of the Cresta product and platform
  • Contribute to building the best-in-class company in addition to building the best-in-class product

Cresta AI offers generative AI solutions for the intelligent contact center, providing AI coaching, real-time customer intelligence, and performance management. The technology is utilized by leading companies such as Intuit, Cox Communications, Dropbox, and Blue Nile.

Company Stage

Series C

Total Funding

$156M

Headquarters

Palo Alto, California

Founded

2017

Growth & Insights
Headcount

6 month growth

13%

1 year growth

30%

2 year growth

34%
INACTIVE