Senior Service Readiness Specialist
About the job
- Experience in service readiness, service engineering, aftersales operations, product support, new product introduction, or manufacturing engineering.
- Experience leading complex cross-functional programmes within engineering or manufacturing environments.
- Experience supporting product launches and lifecycle management activities.
- Ability to manage multiple stakeholders and programme deliverables simultaneously.
- Experience managing risks, dependencies, and readiness milestones in fast-paced environments.
- Strong programme and project management skills.
- Ability to influence stakeholders and communicate effectively.
- Ability to combine strategic thinking with operational execution.
- Expertise in risk identification and mitigation.
- Data-driven decision-making and analytical problem-solving skills.
- Ability to operate effectively across global and multicultural teams.
- Strong organisational and prioritisation skills.
- Lead end-to-end service readiness activities for new product introductions and significant product changes.
- Define, maintain, and govern service readiness plans, milestones, deliverables, and success criteria.
- Ensure service readiness requirements are achieved before product launch and market deployment.
- Act as the primary point of contact for service readiness across cross-functional programmes.
- Partner with Product Development, Manufacturing, and Service Design teams throughout the development lifecycle.
- Ensure service requirements are represented during product development, validation, and launch planning activities.
- Support Design for Serviceability objectives by identifying service risks and opportunities early in development.
- Drive readiness reviews and formal service sign-off processes before launch.
- Coordinate readiness of service parts and assemblies, repair procedures and service manuals, technical documentation, diagnostic tools and software, service tooling and equipment, service training materials, and customer support knowledge content.
- Ensure readiness deliverables align with global and regional service requirements.
- Identify, assess, and mitigate service readiness risks and launch blockers.
- Maintain readiness dashboards, programme trackers, and executive reporting.
- Escalate issues, dependencies, and resource constraints to programme leadership.
- Drive resolution of readiness gaps through cross-functional action plans.
- Build partnerships across Product Engineering, Manufacturing Engineering, Supply Chain, Procurement, Quality and Reliability, Customer Service, Refurbishment Operations, and Regional Market Teams.
- Facilitate readiness reviews, launch forums, and programme governance meetings.
- Develop and continuously improve service readiness methodologies, templates, and governance frameworks.
- Drive standardisation of readiness processes across categories, regions, and delivery teams.
- Support digitalisation initiatives that improve readiness visibility, reporting, and execution efficiency.
- Promote best-practice sharing across the global service organisation.
- Monitor service readiness performance following launch.
- Analyse launch issues, field feedback, and service performance metrics.
- Lead lessons-learned reviews and implement corrective actions to improve future launches.
- Support major sustaining engineering changes that require service readiness activities.
- Experience in consumer electronics, appliances, automotive, medical devices, or advanced manufacturing.
- Experience with service parts management, MPLs, BOMs, or product configuration management.
- Experience working with JDM partners, ODMs, or global manufacturing environments.
- Familiarity with PLM systems such as Teamcenter, SAP, Power BI, Tableau, or similar platforms.
- Exposure to Design for Serviceability or service design methodologies.
About the company
Dyson designs and manufactures a range of home appliances, including vacuum cleaners, air purifiers, hair care products, and hand dryers, for consumers and businesses worldwide. Its products rely on high-performance engineering and advanced technology to deliver effective cleaning, air quality, grooming, and hand-drying experiences. Dyson sells directly through its website and via retail partners, earning revenue from product sales and after-sales services. The company differentiates itself through a strong emphasis on research and development to improve performance, introduce new features, and optimize efficiency and usability. Its goal is to keep its products at the leading edge of consumer electronics and home appliances by combining practical design with rigorous engineering.
Company Size
10,001+
Company Stage
N/A
Total Funding
N/A
Headquarters
one-north, Singapore
Founded
1991
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Simplify's Take
What believers are saying
- Dyson launched 13 products in 2025 and 10 more at IFA Berlin 2026.
- 2026 revenue pipeline includes Nurovi robots, HushJet purifiers, and AirSmooth hair tools.
- Operating profit rose 15% to £600 million in 2025 despite tariff damage.
What critics are saying
- US tariffs cut 2025 sales by £440 million; another Trump escalation hits 2027 margins.
- CameraJet vanished worldwide after September 2026 leakage complaints, signaling launch-quality failure.
- Chinese rivals and Shark commoditize premium appliances; Dyson risks margin compression by 2027.
What makes Dyson unique
- Dyson pairs proprietary motors, vision systems, and cyclones across vacuums, beauty, and robotics.
- September 2026 CameraJet fused a camera, mouthrinse, and AI brushing in one device.
- Dyson Singapore HQ and 18 labs anchor rapid productization from research to manufacturing.
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Benefits
401(k) Retirement Plan
401(k) Company Match
Flexible Savings Account (FSA) and Health Savings Account (HSA)
Paid Time Off
Commuter Benefits
Child Care Leave Program
Wellness Program
Employee Assistance Program
Generous Dyson Product Discounts
Health Insurance
Vision Insurance
Dental Insurance
Short-Term Disability
Long-Term Disability
Growth & Insights and Company News
6 month growth
-2%1 year growth
0%2 year growth
-2%Dyson paid out £750 million to its billionaire founder's holding company in 2025, despite falling profits caused by US tariffs under Donald Trump's administration. The dividend to Weybourne Holdings, owned by Sir James Dyson's family, increased from £200 million the previous year. Sales fell from £6.57 billion to £6.13 billion, whilst pre-tax profits dropped from £561 million to £511 million. The company said sales took a £440 million hit from US tariffs, though operating profits still grew 15 per cent. Dyson cut hundreds of jobs last year, including around a third of UK employees. Sir James is Britain's 13th-richest person with a net worth of £12 billion, according to the Sunday Times rich list.
Dyson has apparently pulled its $499 CameraJet electric toothbrush from sale worldwide, just days after its September launch. The device, which took six years and 38 patents to develop, combines brushing with water flossing and features a macro-lens camera that identifies gaps between teeth within 100 milliseconds. Users reported water entering the battery compartment and devices failing within 30 seconds of use. Consumer Reports' review unit stopped working less than 24 hours after unboxing. French retailer Numerama reported the toothbrush disappeared from Dyson's French website and stores on 11 September. By 15 September, stores in the US, UK, and Singapore had also removed the product. The CameraJet originally launched in US stores on 8 September, with complaints surfacing the following day.
Jake Dyson has unveiled 10 new intelligent products at the Dyson Unveiled event in Berlin, marking a shift from purely mechanical devices to machines that incorporate artificial intelligence, vision systems and machine learning. The flagship product is the Dyson CameraJet™ toothbrush, developed over six years by 661 engineers. It combines brushing, targeted liquid flossing and mouthwash dispensing in one device. The system scans 28 live images per second and uses 16 million lines of code, trained on over 470,000 dental images to identify and target gaps between teeth. Other launches include the Robot Nurovi™ cleaning range, HushJet™ air purifiers, W1 PencilWash™ floor cleaner, Corrale Coolshine™ straightener and Airsmooth™ hairdryer. The products connect via Wi-Fi and Bluetooth to the MyDyson™ app for personalised feedback and customisable settings.
Dyson has launched a $499 smart toothbrush featuring artificial intelligence and an integrated camera. The device provides real-time feedback to users during brushing. The CameraJet represents Dyson's entry into the expanding market of AI-enabled personal care gadgets. It joins a growing category of products incorporating cameras and AI technology into everyday items. The British technology company is positioning the toothbrush as a premium oral care solution, though specific technical details about how the AI analyses brushing habits were not disclosed.
Dyson reported a £440 million sales decline, with revenues falling from £6.57 billion to £6.13 billion last year. The company attributed the drop to US tariffs imposed by Donald Trump on Malaysian and Philippine imports, where Dyson manufactures products, alongside weak consumer confidence and currency fluctuations. President Trump had imposed tariffs of up to 24% on Malaysian imports, later reduced to 19%. Dyson raised US prices last year citing "global economic conditions". Despite lower revenues, operating profits increased from £520 million to £600 million following cost reductions, including cutting around 1,000 UK roles in mid-2024. The company launched a record number of products and invested £400 million in research and development. This marks the second consecutive year of declining sales after 22 years of continuous growth.