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Medical University of South Carolina

Health sciences university in Charleston, SC

Patient Access Representative 1

Clinical Support & Patient AdministrationUpdated on Oct 31
Part-timeSouth Carolina, USANo salary listedIn-person

About the Job

Requirements

  • A high school diploma or equivalent GED and one year of customer service experience are required.
  • Ability to interpret and apply financial procedures and regulations is preferred.
  • Previous experience with hospital information systems or word processing is preferred.
  • Ability to stand, sit, and walk frequently; climb stairs infrequently; work indoors continuously and at elevated areas frequently; and work in confined or cramped spaces infrequently.
  • Ability to kneel, bend at the waist, squat, and perform repetitive hand, wrist, elbow, and shoulder motions; reach in all directions; and maintain finger dexterity.
  • Ability to fully use both legs and both hands or arms; lift and carry 15 pounds unassisted; lift or lower 15 pounds between the floor and 36 inches; and lift 15 pounds from 36 inches to overhead.
  • Ability to maintain corrected 20/40 vision, recognize objects at close hand or distance, discriminate between colors, and maintain corrected hearing acuity.
  • Ability to perform gross motor functions with frequent fine motor movements and work in a latex-safe environment.
  • Ability to maintain tactile sensory functions, and, for selected positions, depth perception, good olfactory sensory function, and physical qualification for respirator use initially and as required.

Responsibilities

  • Process patient preadmission and admission demographic and insurance data and enter the information into the hospital computer system.
  • Maintain quality control and ensure the accuracy of each preadmission and admission.
  • Act as a liaison between patients, financial counselors, and hospital patient accounting.
  • Follow state, federal, and Medical University of South Carolina policies and procedures.
  • Provide guidance to Patient Access Representative I staff on registration procedures, insurance verification, and customer service practices.
  • Serve as a subject matter expert on patient access workflows, policies, and procedures, assisting staff with complex registration issues, insurance inquiries, and patient concerns.
  • Coordinate patient flow and scheduling, including registration, appointment scheduling, and check-in.
  • Handle escalated patient inquiries, complaints, or issues, resolve conflicts, and provide solutions to improve patient satisfaction.
  • Collaborate with clinical departments, nurses, and physicians to address patient care needs and scheduling conflicts and improve patient access processes.
  • Conduct quality assurance audits of registration data, insurance information, and documentation for accuracy and regulatory compliance.
  • Assist with training new staff, developing training materials, and conducting ongoing education on patient access policies and procedures.
  • Monitor patient access performance indicators, including registration accuracy, wait times, and patient satisfaction scores.
  • Participate in departmental meetings, committees, and initiatives to improve operational efficiency, patient experience, and organizational outcomes.

About the Company

Medical University of South Carolina

Health sciences university in Charleston, SC

Medical University of South Carolina is a public academic health sciences university in Charleston, South Carolina. It offers bachelor's, master's, doctoral, and professional degrees through six colleges in dental medicine, graduate studies, health professions, medicine, nursing, and pharmacy.

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