Empowerment Services Peer Support - Core

East House is a dedicated non-profit organization committed to supporting individuals on their journey to recovery. We provide comprehensive services, including residential support, counseling, peer support and community outreach to empower individuals to overcome mental health and substance use disorders and lead fulfilling lives. Our mission is to foster a supportive environment that promotes healing and long-term recovery.

Under the general direction of the Community Oriented Recovery and Empowerment (CORE) Services Clinical Supervisor and Directory of Recovery Support Services, the Empowerment Services Peer Support is responsible for providing non-clinical, peer-delivered services with focus on rehabilitation, recovery, and resilience. They are designed to promote skills for coping with and managing behavioral health symptoms while facilitating the utilization of natural supports and community resources for adults in the community. This can include advocacy, outreach and engagement, self-help tools, recovery supports, transitional supports, and pre-crisis and crisis supports. The peer carries out all job responsibilities with fidelity and accountability to the Agencies and Program Mission, Vision, Values, Guiding Principles, and Strategic Plan.

In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. East House considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. 

Responsibilities

• Assists clients in articulating goals for recovery and determining steps and resources needed to achieve them.
• Identifies barriers to community integration and provides appropriate interventions aligned with client recovery goals.
• Maintains communication with program staff regarding client concerns and progress.
• Coordinates and schedules recovery-based activities, trainings, and groups.
• Collaborates with community agencies to gather and maintain relevant resources.
• Provides outreach and support to clients in the community.
• Promotes client use of community resources through modeling and education.
• Assists clients in developing self-advocacy and empowerment skills.
• Maintains documentation per East House policies and funder standards.
• Transportation of clients in a vehicle as large as a 15-passenger van is also required of the position.
• Meets clients in the community at time and location convenient for the client in order to provide services.
• Engages clients in shared decision making around service and recovery planning, reviews progress toward goals and objectives; updates the service plan as goals are met or other changes are needed
• Communicates with other providers such as prescribers, treatments providers, case managers, or employment specialists, to ensure integrated, collaborative care.
• Builds self-advocacy skills and raises awareness of existing social support and services with clients
• Engages clients in the recovery process with personalized support, increases their sense of hope and purpose, and empowers the individual to achieve their goals make positive changes. This includes: validating the individual, relating their own recovery stories and practices, modeling a recovery lifestyle, assisting the individual with identifying activities and coaching the individual as they identify barriers to engaging in these activities, wellness coaching with a focus on whole health, and celebrating the individual’s efforts and accomplishments.

Other Duties

• Follows all applicable policies, federal and state laws, and East House compliance standards.
• Collaborates with the Office of Ethics, Compliance & Quality to address non-compliance, and document corrective actions.

Note: This job description may not cover all job duties and is subject to change without notice. Job duties, responsibilities, and/or activities may change at any time with or without notice.

COMPETENCIES

Alignment with East House Values

• Humanistic, Collaborative, Optimistic, Progressive, Integrity.
• Represents the organization professionally and aligns with its mission.
• Performs work with integrity and in compliance with established processes, procedures, and regulations.

Accountability

• Takes responsibility for all work activities and personal actions.
• Follows through on commitments; implements decisions that have been agreed upon.
• Maintains confidentiality with sensitive information.
• Acknowledges and learns from mistakes without blaming others.
• Recognizes the impact of one’s behavior on others.

Commitment to Belonging, Respect, and Building a Supportive Community

• Values and appreciates the unique backgrounds, experiences, and perspectives of every individual.
• Actively includes others in conversations and decision-making, fostering connections by learning about others' interests, and celebrating achievements to make individuals feel valued.
• Listening without judgment, communicating and interacting politely and civilly, and acknowledging others' contributions to show appreciation and build trust.
• Offering help, encouraging collaboration, and creating safe spaces where everyone feels comfortable sharing ideas and concerns.

Working Conditions/Work Environment

• Traditional office and/or residential environment.
• Occasionally subjected to pressure due to time demands.
• May have to travel to various program locations which may not be accessible for individuals with reduced mobility.

Physical/Mental Demands

The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, ability to reach above or below shoulders, use hands to type and/or perform light lifting (up to 25 lbs.), and occasional stair-climbing.

Reasonable Accommodation 

East House provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law. If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585-238-4800 or email your request to [email protected]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

EEO Statement

East House provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability, or any other protected statuses in its hiring, promotions, and other employment activities.