A bachelor's degree in Information Technology and 8–12 years of experience in a Unified Communications role are required; an additional four years of relevant voice experience may substitute for the degree.
A Secret clearance is required.
CompTIA Security+ certification is required.
In-depth hands-on experience configuring, managing, and troubleshooting the Avaya Aura product suite, including Communication Managers, Session Managers, System Managers, voice mail servers, and media/utility servers is required.
In-depth hands-on experience configuring, managing, and troubleshooting Session Border Controllers, CAIRS E-911, Sonexis, vIPers, and T-Metrics ACD is required.
In-depth experience troubleshooting SIP-based sessions across internal, service-provider, and external networks is required.
Strong network debugging and troubleshooting skills are required.
Experience creating and maintaining operational procedures and topology maps using Visio is required.
A firm understanding of and experience with databases, Windows servers, and Linux-based operating systems or appliances are required.
The role requires availability to support emergency operations as needed, including possible weekend work when project or issue needs warrant.
Strong working knowledge of telecommunications, including ISDN/T-1, Voice Protection Systems, IP address management, DHCP, and DNS, is required.
Strong working knowledge of telephony/VoIP standards and protocols such as SIP and H.323 is required.
The role requires the ability to lift approximately 50 pounds or more.
Critical-thinking skills for identifying and resolving problems are required.
Strong written and verbal communication skills are required.
Responsibilities
Design, manage, and implement voice solutions according to Air Force enterprise standards in support of 66 ABG/SC, its customers, and Core Services.
Assist in planning voice environments for internal customers and develop and review procedures for voice platforms addressing capacity planning, performance, reliability, and security.
Use appropriate skills, tools, and technology to design, install, configure, and troubleshoot voice infrastructure and provide customer support for voice-related services.
Design enterprise telephony solutions to improve performance and flexibility of existing converged Gigabit Ethernet network infrastructure in accordance with Air Force Unified Communications policies and standards.
Install, upgrade, operate, maintain, and configure equipment, firmware, and software required to ensure availability of identified voice services in accordance with Air Force certification, accreditation, and information-assurance standards.
Use packet-capture and protocol-analysis tools and techniques.
Work with vendors, evaluate vendor hardware, software, and communications products, and make recommendations based on customer needs.
Interface with distributed organizational Voice Responsible Officers; conduct and attend planning meetings; review existing and projected voice-line counts and assignments; survey communication-room and telephony-backboard terminations and cross-connects; create and update notional voice-line cut sheets for engineering capacity planning; and process detailed cut sheets.
Maintain detailed records to comply with locally established military processes and procedures, and research technical issues and develop solutions.
Work effectively with people on formal and informal projects, conduct technical interchanges as required, and collaborate in reporting, planning, and interactions with leads, company and subcontracted team members, management structures, and subject-matter experts.
Job Title: UC Engineer
Location: Hanscom AFB
Clearance: Secret
Description:
Centuria, a Service-Disabled Veteran-Owned Small Business (SDVOSB), has been delivering IT, Engineering, and Scientific solutions to the Federal Government since 2002. During our two decades of service, we have earned the trust and respect of our government clients for the simple reason that we have great people who are experts in their fields and take pride and ownership in everything they do.
BLITS 3.0 PROGRAM DESCRIPTION: This role will be to directly support the mission of the 66th Air Base Group (66 ABG) to secure information and information systems; to support mission success through effective and efficient service delivery; and to sustain required infrastructure and capabilities. As one part of the greater Air Force Information Network (AFIN) enterprise, the 66 ABG Communications and Information Division (66 ABG/SC) has responsibilities in two categories (1) direct actions in support of Hanscom Air Force Base (HAFB) and geographically separated units (GSUs); and (2) indirect actions to support the AFIN enterprise. Successful solutions for this requirement are expected to have strengths in four areas: integration, flexibility, AFIN knowledge, and technical expertise.
Job Responsibilities:
Will work with a team of UC engineers and will be responsible for designing, managing, and implementing voice solutions as per AF enterprise standards in support of 66 ABG/SC and their customers under Core Services.
Will assist in planning of voice environments for internal customers, develop and review procedures for voice platform in relation to capacity planning, performance, reliability and security.
Will use skills and experience as well as tools and technology to design, install, configure, and troubleshoot voice infrastructure and provide customer support for voice related services.
Will have extensive hands-on experience in designing enterprise telephony solutions that will increase performance and flexibility to existing converged Gigabit Ethernet network infrastructure in accordance with AF UC policies and standards.
Install, upgrade, operate, maintain, and configure all equipment/firmware/software required to ensure availability of all identified voice services in accordance with AF certification and accreditation and information assurance standards.
Ability to use packet capture and protocol analysis tools and techniques
Work with vendors, evaluate vendor hardware, software and communications products and make recommendations according to customer needs
Interface with distributed organizational Voice Responsible Officers, conducting and attending planning meetings, reviewing existing and projected voice line counts and assignments, surveying communication room and telephony backboard terminations and cross-connects & creation and updates of notional voice line cut-sheets for engineering capacity planning and processing detailed cut sheets
Must be disciplined in approach to operational excellence and execute detailed record keeping for adherence to locally established and required military processes and procedures. Required to research technical issues and develop solutions using strong attention to detail.
Work dynamically and effectively with people on projects (formal and informal) and conduct technical interchanges as required; responsibilities include collaborative reporting, planning and interactions with leads as well as with company and subcontracted team members and management structures, as well as highly focused subject matter experts.
Skills and Education/Work Experience:
Secret Clearance required
Bachelor’s degree in IT plus 8-12 years’ experience in a Unified Communications (UC) role. Additional 4 years’ relevant Voice experience may substitute for the degree
CompTIA Security + is required
In-depth hands-on experience of configuring / managing / troubleshooting Avaya Aura product suite (Communication managers/Session Managers/System managers, Voice Mail Servers, Media/Utility Servers is required
In-depth hands-on experience of configuring / managing / troubleshooting Session Border Controllers (SBCs), CAIRS E-911, Sonexis, vIPers, and T-Metrics ACD is required
In-depth experience troubleshooting SIP-based sessions across internal, service provider & external networks
Strong network debugging and troubleshooting skills required
Create and maintain operational procedures, topology maps using Visio
Must have firm understanding and experience with databases, Windows servers and Linux based operating systems or appliances are needed
Supports emergency operations on an as needed basis 24/7 & weekend work may be required as project or issues warrant
Strong working knowledge of Telecom, including ISDN/T-1, Voice Protection Systems and IP address Management/DHCP, DNS etc.
Strong working knowledge of associated telephony/VoIP standards and protocols such as SIP and H.323 is required
Must have excellent analytical, organizational and project management skills
Must be self-motivated and have the ability to work effectively in a team environment
Ability to lift about 50+lbs required
Critical thinking skills for problem identification and resolution