Full-Time
Customer Operations Coordinator
Confirmed live in the last 24 hours
Strategic HR
11-50 employees
HR consulting and recruitment services provider
Senior, Expert
Cincinnati, OH, USA
- Five plus years’ experience in logistics, shipping, and customs clearance.
- Ability to manage multiple customers and vendors effectively required.
- Two years’ experience with offshore manufacturing coordination is a plus.
- Understanding of ISO 9001 and 13485 standards for medical device suppliers, distributors, and brokers preferred.
- Proficiency in QuickBooks or similar financial software strongly preferred.
- Strong organizational skills and attention to detail.
- Excellent communication and interpersonal skills to manage customer relationships.
- Serve as the main point of contact for 200+ existing customers, building strong, long-term relationships and ensuring satisfaction.
- Arrange all shipping and manage customs clearances, ensuring timely and compliant delivery of products.
- Manage relationships with vendors and offshore manufacturing facilities to ensure seamless production and delivery processes.
- Monitor stock levels and coordinate with suppliers to ensure timely shipment or mailing of products.
- Oversee the end-to-end order process, ensuring customer needs are met efficiently and accurately.
- Experience with QuickBooks is a plus for managing invoicing, tracking expenses, and monitoring financials related to customer orders.
Strategic HR is a human resources consulting firm that connects job seekers with employers and provides HR solutions to businesses. Their services include recruitment, compliance, training, and development, catering to companies that may not have an internal HR department or need extra support. They operate by offering outsourced HR services, managing tasks like hiring and ensuring compliance with labor laws. Unlike many competitors, Strategic HR focuses on building strong relationships with clients to deliver customized solutions. Their goal is to enhance the lives of clients, employees, and communities through high-quality HR services.
Company Stage
M&A
Total Funding
N/A
Headquarters
Cincinnati, Ohio
Founded
1995
6 month growth
↓ -9%1 year growth
↓ -9%2 year growth
↓ -9%
Simplify's Take
What believers are saying
- The acquisition by Clark Schaefer Hackett could lead to increased resources and expanded service capabilities.
- Their strong focus on building client relationships ensures tailored and effective HR solutions, which can lead to high client satisfaction and retention.
- Offering SHRM-recognized PDCs can attract clients who are keen on maintaining their HR certifications, adding an additional revenue stream.
What critics are saying
- The integration process following the acquisition could lead to operational disruptions and cultural clashes.
- The competitive HR consulting market requires constant innovation and differentiation to maintain market share.
What makes Strategic HR unique
- Clark Schaefer Strategic HR offers a comprehensive suite of outsourced HR services, unlike many competitors who may focus on only one or two aspects of HR.
- Their ability to provide professional development credits (PDCs) recognized by SHRM adds a unique value proposition for clients looking to maintain HR certifications.
- The recent acquisition by Clark Schaefer Hackett expands their geographic reach and resource pool, enhancing their service offerings.
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