Emergency Dispatch Operator

<h3>Your future role at a glance</h3><ul style="margin-bottom: 0px; margin-top: 0px; padding-inline-start: 48px;"><li style="font-style: normal; font-weight: 400; list-style-type: disc; text-decoration: none;"><span style="font-style: normal; text-decoration: none;"><strong>Location:</strong></span><span style="font-style: normal; font-weight: 400; text-decoration: none;"> Austin, TX</span></li><li style="font-style: normal; font-weight: 400; list-style-type: disc; text-decoration: none;"><span style="font-style: normal; text-decoration: none;"><strong>Facility:</strong></span><span style="font-style: normal; font-weight: 400; text-decoration: none;"> Good Health Solutions</span></li><li style="font-style: normal; font-weight: 400; list-style-type: disc; text-decoration: none;"><span style="font-style: normal; text-decoration: none;"><strong>Department:</strong></span><span style="font-style: normal; font-weight: 400; text-decoration: none;"> Emergency Dispatch & Clinical Communication</span></li><li style="font-style: normal; font-weight: 400; list-style-type: disc; text-decoration: none;"><span style="font-style: normal; text-decoration: none;"><strong>Schedule:</strong></span><span style="font-style: normal; font-weight: 400; text-decoration: none;"> Day Shift  l  Sunday - Saturday 9:00a - 5:30p w/ Rotating Weekends & Holidays</span></li></ul> <h3>How you’ll make an impact in this role</h3><ul data-path-to-node="1"><li><p data-path-to-node="1,0,0">Dispatch critical emergency communications across 13 hospital locations to guarantee calls are answered immediately and routed with 100% accuracy.</p></li><li><p data-path-to-node="1,1,0">Monitor life-safety alarm panels and trigger emergency procedures during high-stress incidents to protect patients, staff and facilities.</p></li><li><p data-path-to-node="1,2,0">Manage complex multi-specialty on-call schedules alongside nurses and providers to ensure life-saving care is always accessible.</p></li><li><p data-path-to-node="1,3,0">Deliver real-time patient, staff and department data to clinical teams, serving as a vital central link in network care delivery.</p></li><li><p data-path-to-node="1,4,0">Maintain operational documentation and contact schedules to ensure every department has the correct contact at the right time.</p></li></ul><h3>What minimum requirements you’ll need</h3><p style="margin: 0px;">Education:</p><ul><li>High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.<ul><li>Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.</li></ul></li></ul> <ul><li><p style="margin: 0px;" data-path-to-node="10,0,0"><strong data-path-to-node="10,0,0" data-index-in-node="0">Crisis Dispatch & Triage Experience:</strong> Proven experience in emergency dispatch, public safety communications, 911 call handling, or high-volume healthcare transfer/dispatch operations.</p></li><li><p style="margin: 0px;" data-path-to-node="10,1,0"><strong data-path-to-node="10,1,0" data-index-in-node="0">Stress Resilience & Composure:</strong> Demonstrated ability to remain laser-focused, decisive, and calm when managing life-safety emergencies, distressed callers, and rapidly changing environments.</p></li><li><p style="margin: 0px;" data-path-to-node="10,2,0"><strong data-path-to-node="10,2,0" data-index-in-node="0">High-Speed Technical Agility:</strong> Advanced proficiency in navigating CAD dispatch software, multi-line phone queues, telemetry/paging platforms, and electronic health record (EHR) databases simultaneously.</p></li><li><p style="margin: 0px;" data-path-to-node="10,3,0"><strong data-path-to-node="10,3,0" data-index-in-node="0">Elite Verbal & Written Communication:</strong> Clear, articulate speech and active listening skills, with the ability to convey urgent instructions and critical patient information rapidly without misinterpretation.</p></li><li><p style="margin: 0px;" data-path-to-node="10,4,0"><strong data-path-to-node="10,4,0" data-index-in-node="0">Strict Protocol Adherence:</strong> Strong attention to detail with an uncompromised commitment to following safety protocols, HIPAA regulations, and departmental SLAs (Service Level Agreements)</p></li></ul> <h3>Benefits that help you thrive</h3><div> <ul style="margin-top:0px; margin-bottom:0px"> <li><b>Comprehensive health coverage:</b> medical, dental, vision, prescription coverage and HSA/FSA options</li> <li><b>Financial security & retirement:</b> employer-matched 403(b), planning and hardship resources, disability and life insurance </li> <li><b>Time to recharge:</b> pro-rated paid time off (PTO) and holidays</li> <li><b>Career growth:</b> Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning</li> <li><b>Emotional well-being:</b> Employee Assistance Program, counseling and peer support, spiritual care and stress management resources</li> <li><b>Family support:</b> parental leave, adoption assistance and family benefits</li> <li><b>Other benefits:</b> optional legal and pet insurance, transportation savings and more</li> </ul> </div><h3>Life at Ascension: Where purpose meets opportunity </h3><p>Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.</p> <p><b>Equal employment opportunity employer</b></p> <p>Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf" target="_blank" rel="nofollow">EEO Know Your Rights (English)</a> poster or <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf" target="_blank" rel="nofollow">EEO Know Your Rights (Spanish)</a> poster.</p> <p><b>Fraud prevention notice</b></p> <p>Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process, our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.</p> <p><b>E-Verify statement</b></p> <p>Employer participates in the Electronic Employment Verification Program. Please click <a href="https://www.e-verify.gov/about-e-verify" target="_blank" rel="nofollow">here</a> for more information.</p> <div> </div> <div> </div> <div> </div>