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Marriott International

Manages and franchises hotels around the world

General Manager

Business & StrategyConfirmed live in the last 24 hours
Full-timeSacramento, CA, USA$100k - $120k /yrIn-person

About the Job

Requirements

  • At least 5 years of progressive hotel management experience, including at least 2 years as a General Manager or Assistant General Manager.
  • Experience keeping a hotel operating and profitable through a renovation, brand conversion, or opening.
  • A track record of meeting budget, RevPAR, and guest satisfaction targets.
  • Strong command of profit and loss statements, budgeting, forecasting, and revenue management.
  • Experience hiring, training, and leading a team.
  • Familiarity with hotel property management systems, revenue management tools, and reporting tools.
  • Ability to communicate clearly with guests, staff, owners, contractors, and brand partners.
  • Availability for a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

  • Lead day-to-day operations and the team, maintaining service, cleanliness, and safety standards during construction.
  • Protect revenue as rooms and public areas become unavailable in phases by managing inventory, pricing, and group commitments around the renovation schedule.
  • Keep guests informed and comfortable through noise, closures, and changes, and protect online ratings.
  • Work with Vista's development team and contractors on phasing, room turnover, life safety, and access.
  • Keep the current team engaged through the change and identify employees who can grow into City Express roles.
  • Lead the conversion plan with Marriott's City Express brand team and Vista's corporate team.
  • Apply City Express brand standards and close gaps in operations, staffing, and the physical product before inspection.
  • Oversee furniture, fixtures, and equipment installation and the transition to Marriott's property management, point-of-sale, and revenue management systems.
  • Recruit and onboard new department heads and staff as needed.
  • Deliver brand training so the team is certified and ready on reflag day.
  • Prepare for brand inspection and certification, and update licenses and permits.
  • Transition reservations, accounts, and online listings from Vagabond Inn to Marriott without a booking gap.
  • Own commercial strategy, including pricing, distribution, and positioning, and drive revenue per available room and market share.
  • Call on key accounts and build relationships with corporate, government, group, and travel-agency clients.
  • Build the annual budget, forecast monthly, and act on profit-and-loss results with managers.
  • Maintain labor, accounting, invoicing, and audit procedures to standard, and submit reports to corporate on time.
  • Lead a guest-first culture, stay visible on the floor at peak times, and turn guest scores into action plans.
  • Coach and develop the management team, hold team members accountable, and conduct performance reviews.
  • Keep the hotel compliant with Marriott brand standards, Occupational Safety and Health Administration standards, and local, state, and federal requirements.

Desired Qualifications

  • Experience working at a Marriott-branded hotel, including hands-on knowledge of Marriott systems and brand standards.
  • Experience leading a conversion to a Marriott brand or another major brand's reflag.
  • A bachelor's degree in hospitality, business, or a related field; equivalent experience is considered.
  • Select-service or extended-stay experience.
  • Existing relationships in the Sacramento market.

About the Company

Marriott International

Manages and franchises hotels around the world

Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.

Company size
10,001+
Company stage
IPO
Headquarters
Bethesda, MD
Founded
1927

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