Senior GTM Strategy Manager

Gong fires up Customer Office with Simon Frey as CCO. March 6, 2026 Gong has announced the promotion of Simon Frey to the role of Chief Customer Officer. Frey joined Gong in January 2024 as SVP Customer Outcomes. The promotion will see him partnering with over 5,000 Gong customers to help achieve Revenue AIK transformations by embedding Gong's AI OS into their go-to-market operations. He is appointed as demand increases, as firms turn to AI to improve revenue performance, unify customer data, and drive more consistent execution without increasing headcount across their sales teams. Frey will be responsible for the global customer strategy. Cloud software should not be sold and forgotten; instead, vendors or their partners need to ensure that customers not only adopt the solution but also leverage the latest updates to maximise the value of their subscription. Shane Evans, Chief Revenue Architect at Gong, commented, "Simon has spent years partnering closely with our customers. Helping them unlock meaningful growth across their revenue organisations. What we have realised is that simply layering AI on top of old workflows isn't enough. "Organisations are looking for a foundational system that improves productivity and drives sustainable growth at scale. With Simon at the helm of our Customer Office and our new team of Revenue Architects, we are uniquely positioned to design and deliver measurable AI success outcomes for our customers." Who is Simon Frey. Frey began his career at Finalta in London before joining McKinsey & Company when the consulting firm was acquired. He helped launch Finalta in the USA. Frey then co-founded a startup before joining Qualtrics, helping scale its in-house services and partner solutions ecosystem, and the company grew quickly before its acquisition by SAP. He then joined TaxBit as VP Customer Success. There, he was promoted to VP, Revenue and was responsible for RevOps, Sales, Pre-Sales, Post-Sales, and Partnerships. He has a BSc in Business Administration from Georgetown University. Simon Frey, Chief Customer Officer at Gong, commented, "I've had the privilege of working closely with Gong's customers for years, and I'm continually inspired by how they're embracing AI to go to market in ways that simply weren't possible before. "Right now, we're seeing an unprecedented level of innovation with agentic AI, but many teams are still struggling to turn early experimentation into real business impact. As Gong scales, our focus is on helping customers operationalise Gong and the Revenue AI OS to drive measurable outcomes." Gong creates a new Customer Office. In a strategic move, the firm is setting up a unified Customer Office. This creates an integrated unit comprising pre-sales and post-sales teams to foster a unified vision between sales and delivery. It will help align the vision sold to customers and the value they actually realise once they are using Gong. Moreover, it embeds customer success throughout the customer lifecycle and brings a level of partnership needed in today's software market. The new team will provide a mix of advisory, activation, and advocacy. The intent is to help embed predictive intelligence into customers' daily operating rhythms. To support this, Gong is planning to quintuple its Services and Consulting ecosystem. It aims to recruit internally and leverage Global System Integrators to achieve this. It has also introduced a specialised Revenue Architects team to serve as strategic partners in AI transformation. To achieve this, Gong has introduced a 12-week Revenue Architect accreditation program. The course includes skills around AI workflow design, operational consulting, and change leadership. Enterprise times: what does this mean. These initiatives and the promotion of Frey are a strong indication that Gong is serious about supporting its customers in their AI Revenue operations revolution. Customers welcome the move: Pradeep Konduru, Vice President of GTM Strategy at Procore. "As part of Procore's growth trajectory, we are laser-focused on maximising sales productivity and accelerating outcomes across the board. Gong is a key partner in helping our teams drive revenue execution at scale, providing the AI-driven insights needed to win more effectively. "We're continuing to see a meaningful impact and look forward to continuing the partnership as Gong expands its support for customer success through the new Customer Office." The expansion is happening now, with nearly 100 job openings on the Gong careers page. Most of these are in the US. But some are in other parts of the world, including Israel, London, Berlin, Dublin, Sydney, and Singapore. February 26, 2026 February 24, 2026

Gong appoints Simon Frey as Chief Customer Officer as global customer base surpasses 5,000. Mar 5, 2026 SAN FRANCISCO, CA - March 4, 2026 - Gong, the leading revenue AI company, today announced the appointment of Simon Frey as Chief Customer Officer as its global customer base surpassed 5,000 organizations - marking a significant milestone in the company's continued growth. Frey, who previously served as Senior Vice President of Customer Outcomes, will lead Gong's global customer strategy as the company scales its platform and services to meet strong demand. The company's continued growth underscores how enterprises are investing in AI to improve revenue performance, unify customer data, and drive more consistent execution across their go-to-market teams. "I've had the privilege of working closely with Gong's customers for years, and I'm continually inspired by how they're embracing AI to go to market in ways that simply weren't possible before," said Simon Frey, Chief Customer Officer at Gong. "Right now, we're seeing an unprecedented level of innovation with agentic AI, but many teams are still struggling to turn early experimentation into real business impact. As Gong scales, our focus is on helping customers operationalize Gong and the Revenue AI OS to drive measurable outcomes." "As part of Procore's growth trajectory, we are laser-focused on maximizing sales productivity and accelerating outcomes across the board," said Pradeep Konduru, Vice President of GTM Strategy at Procore. "Gong is a key partner in helping our teams drive revenue execution at scale, providing the AI-driven insights needed to win more effectively. We're continuing to see a meaningful impact and look forward to continuing the partnership as Gong expands its support for customer success through the new Customer Office." As part of this leadership expansion, Gong is launching a unified Customer Office - a strategic integration of its pre-sales and post-sales motions to ensure total alignment between the vision sold, and the value realized throughout the customer journey. This evolution addresses a critical market shift: enterprises no longer require just software tools, but rather a dedicated partner to provide the advisory, activation, and advocacy needed to embed predictive intelligence into their daily operating rhythms. To support this expansion, Gong has scaled its Services and Consulting ecosystem fivefold - leveraging both in-house experts and global systems integrators (GSIs), and introduced a specialized Revenue Architects team to serve as strategic partners in AI transformation. "Simon has spent years partnering closely with our customers, helping them unlock meaningful growth across their revenue organizations," said Shane Evans, Chief Revenue Architect at Gong. "What we have realized is that simply layering AI on top of old workflows isn't enough. Organizations are looking for a foundational system that improves productivity and drives sustainable growth at scale. With Simon at the helm of our Customer Office and our new team of Revenue Architects, we are uniquely positioned to design and deliver measurable AI success outcomes for our customers." Together, these milestones reinforce Gong's commitment to setting the standard for modern AI-driven revenue architecture - and redefine the customer experience, providing the blueprints and technical sophistication necessary for enterprises to win in an AI-first economy.

Gong launches Mission Andromeda, extending its Revenue AI OS. Published: February 25, 2026 Author: James Hickey Gorodenkoff/stock.adobe.com Gong has launched a new platform that delivers greater guidance and efficiency around how revenue teams turn customer conversations into repeatable actions across teams. Mission Andromeda introduces Gong Enable, an AI-powered revenue enablement solution, along with new capabilities for conversational guidance, unified account management, and secure AI interoperability. This is the first launch in Gong's new, more structured platform launch cadence. Under this new approach, the company is introducing named, galactic inspired platform launches that bring multiple capabilities together, helping customers see how innovations fit together and how to implement them across their organizations for revenue success. Gong's Eilon Reshef on Mission Andromeda. Gong Chief Product Officer Eilon Reshef said Mission Andromeda was inspired by a gap consistently seen in the market: revenue teams have more data and AI tools than ever. "The problem is that those tools often stop at surfacing insights, leaving teams still asking, 'What should I do next?' We built Mission Andromeda to move beyond dashboards and alerts and embed clear, timely guidance directly into how revenue work actually happens across selling, coaching, and account management, so teams can act earlier and with more confidence," Reshef told Demand Gen Report. "It reflects where we're headed long term with the Gong Revenue AI OS. Instead of shipping isolated features, we're grouping related innovations into mission-based launches, giving customers a clearer timeline for adoption, planning, and execution. Gong Enable: scale winning revenue behaviors. Gong Enable is designed to close this proficiency gap by integrating enablement into everyday revenue workflows and using real customer conversations to drive measurable performance improvement without adding manager overhead. "Mission Andromeda extends our AI OS across sales enablement, conversational guidance, unified account visibility, and secure interoperability, reinforcing our goal of helping revenue teams operate with more clarity, consistency, and measurable impact as AI becomes part of their daily work," said Reshef. This offering comes as enablement teams face growing demands with limited capacity. According to Gartner Inc., 65% of CSOs and senior sales leaders say their enablement function is stretched thin, while frontline managers spend just 9% of their time coaching. As a result, organizations often rely on intuition to identify skill gaps and measure success through course completion rates rather than true performance improvement. With Gong Enable, revenue teams can now: * Identify skill gaps dynamically with AI Call Reviewer, which analyzes live customer interactions to surface individual and team-level coaching opportunities based on real behavior, enabling earlier and more targeted intervention through personalized, role-based Lessons delivered as structured micro-learnings. * Practice high-stakes conversations at scale with AI Trainer, which allows reps to rehearse scenarios such as pricing objections or renewal risk using AI-generated simulations informed by successful conversations across the organization, delivering instant feedback without additional manager overhead. * Connect training to business outcomes with Initiative Tracking, which links enablement programs directly to revenue metrics, allowing leaders to see whether new behaviors are showing up in live deals and impacting outcomes like win rates, deal size, and ramp time. Extending AI across revenue workflows. Rae Cheney, Director of Sales Enablement Technology at Morningstar, notes that they operate revenue teams across products and global markets, so consistency matters. "Gong Enable lets us turn real customer conversations into practical coaching and tighter deal execution," said Cheney. "It's helped us spend less time on status updates and more time on the work that actually moves deals, making it easier to scale what 'good' looks like across teams." Reshef noted Gong Enable was built to help teams move from insight to improvement. For example, it can identify a skill gap from a rep on a customer call, can provide structured coaching through AI role-play and then measure whether new behaviors show up in subsequent deals. "AI Trainer replaces generic training content and scripts with practice opportunities based on real customer conversations, so reps prepare for situations they actually face," he stated. "Because it's embedded in the same platform they use every day, enablement becomes part of everyday workflow instead of a separate program, and its impact can be measured against real business outcomes, not just course completion. Since its founding, Gong has applied AI to help revenue teams understand customer conversations. Mission Andromeda extends that intelligence into more day-to-day revenue work, including how teams ask questions, manage accounts, and act on insights across systems. In addition to Gong Enable, Mission Andromeda includes Gong Assistant, Account Console and Account Boards; and Support for Model Context Protocol (MCP).