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Abercrombie & Fitch

Global apparel and accessories retailer

Full-Time Brand Representative

Retail SalesUpdated on Nov 12
Full-timeShanghai, ChinaNo salary listedIn-person

About the Job

Requirements

  • Fluent in Chinese.
  • Able to create a warm, inclusive customer experience.
  • Able to work in a fast-paced environment while balancing customer service and daily tasks.
  • Organized and attentive to detail.
  • Reliable and able to maintain consistent attendance.
  • Able to work most Saturdays and some Sundays during key holiday periods, such as peak sales seasons, and maintain flexible working hours to meet business needs.

Responsibilities

  • Provide every customer with warm, thoughtful service that makes them feel welcome.
  • Proactively identify customer needs, initiate conversations naturally, and offer product recommendations and styling advice across product categories.
  • Assist with product replenishment and keep the sales floor clean, organized, and visually appealing.
  • Fold and hang merchandise, organize items by size, and ensure presentation standards are followed.
  • Accurately and efficiently process purchases, returns, and exchanges while providing friendly checkout service.
  • Support out-of-stock orders, process in-store pickups, and pack online orders for shipment to support an integrated omnichannel shopping experience.
  • Perform necessary operational functions when a manager is absent.

About the Company

Abercrombie & Fitch

Global apparel and accessories retailer

Abercrombie & Fitch Co. is a global retailer that sells clothing and accessories for men, women, and children through its own stores and online shops. It operates under four main brands: Abercrombie & Fitch (casual luxury for adults), Hollister (teen-focused, laid-back style), and Gilly Hicks (activewear and loungewear). The company focuses on direct-to-consumer sales, using its brand stores and e-commerce platforms to reach customers worldwide. Its products emphasize quality, comfort, and a strong in-store and online shopping experience designed to build customer loyalty. Compared with competitors, Abercrombie & Fitch differentiates itself with a multi-brand portfolio and a defined brand image that targets specific age groups and lifestyles under a unified retail strategy. The company’s goal is to offer aspirational, everyday apparel and accessories that appeal to youth, young adults, and families through engaging shopping experiences and a global footprint.

Company size
10,001+
Company stage
IPO
Headquarters
New Albany, OH
Founded
1892

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