Five Star Solutions

Operates AI-enhanced, scalable CX contact centers

Customer Service

Customer SupportPosted on Nov 11

ContractMississippi, USA$15 /hr

About the Job

Requirements

Previous 3–6 months of customer service or customer support experience is preferred.
Previous 3–6 months of call center or office background experience is a plus.
Basic computer skills are required.
Must be able to work independently.
Strong phone and verbal communication skills and active listening are required.
Must be at least 18 years old.
A background check applicable under state and federal laws is required.
Must provide personal equipment and workspace, including secure, reliable, dedicated high-speed internet and a dedicated work area with a desk, chair, electrical outlet, and direct LAN connection.
Must have an Intel Core i5-8250U series processor or greater, 8 GB of memory on Windows 10 or 11 64-bit, screen resolution of 1280×768 or higher, dual monitors, and a USB DSP headset.
Must use a laptop or desktop; Chromebooks, netbooks, and tablets are not allowed.
Up-to-date antivirus software must be installed and a recent scan completed; Windows Defender is acceptable.
Firewall must be enabled.
Must connect directly to the modem or router by wired connection; Wi-Fi and extenders are not allowed.

Responsibilities

Answer telephone calls from customers inquiring about clients’ goods and services while providing helpful, professional service.
Assist customers with inquiries about debit card incentives, orders, and balances.
Manage large volumes of inbound calls in a timely manner.
Follow communication scripts when handling different topics.
Identify customers’ needs, clarify information, research, and provide solutions or alternatives.
Access company and client resources to handle calls accurately.
Upsell products when opportunities arise.
Switch between tasks efficiently and maintain composure.
Be available at the desk and maintain punctuality and attendance at all scheduled times.
Remain positive and professional in customer interactions.
Cross-train as requested.

Desired Qualifications

Previous 3–6 months of customer service or customer support experience.
Previous 3–6 months of call center or office background experience.

Salary Range: 15 to 15 (Currency: USD) (Pay period: per-hour-wage)

We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Solutions, while providing high-quality service with a helpful, professional attitude.

This particular project is assisting clients with inquiries on debit card incentives, orders, and balances.

This is a Bring Your Own Device position to work-at-home for individuals living in the states of: Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.

Qualifications

Previous 3-6 months customer service or customer support experience preferred
Previous 3-6 months call center or office background experience a plus
Basic computer skills
Quick learner and able to work independently
Strong phone and verbal communication skills along with active listening
Must be 18 years of age
A background check applicable with state and federal laws will be required

Responsibilities

Manage large amounts of inbound calls in a timely manner
Follow communication "scripts" when handling different topics
Identify customers' needs, clarify information, research and provide solutions and/or alternatives
Access company and client resources provided to accurately handle the call
Seize opportunities to upsell products when they arise
Skillfully change from one task to another without loss of efficiency or composure
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Remain positive and professional in all customer interactions
Flexibility to cross train as requested

Bring Your Own Device (BYOD)

This position requires you to provide your own equipment and workspace.
Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)

Hardware/Software Requirements:

Processor: Intel® Core™ i5-8250U Series or greater
Memory: 8GB on Windows 10 or 11 64 bits
Screen Resolution: 1280x768 or higher, dual monitors required
USB DSP headset
Click here for an example
No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system) Windows Defender will work, no additional software needed
Firewall must be enabled (Will be checked prior to allowing login to system)
Must be hardwired to your modem or router/ No Wi-Fi or extenders
Click her for the BYOD policy for full detailed list of requirements

Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.

About the Company

Five Star Solutions

Operates AI-enhanced, scalable CX contact centers

Five Star Solutions builds and runs intelligent customer experience (CX) environments by integrating AI, scalable CX technology, and global teams to connect agents, data, workflows, and automation in one system. Its products and services use CX platforms, AI-assisted guidance, and real-time analytics to improve visibility, streamline operations, and lower the cost of customer support while maintaining high-quality service. The company differentiates itself with a unified, end-to-end CX platform approach that combines people, processes, and technology, delivered through onshore, nearshore, and offshore teams to fit regulated, high-growth, and high-demand environments. Its goal is to help organizations move faster, scale easily, and deliver consistent, reliable customer care over the long term.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Sioux Falls, SD
Founded: 1986

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