Pharmacy Operations Manager

If you are a motivated leader with a passion for delivering high-quality pharmacy services while maintaining a healthy work-life balance, we encourage you to explore this opportunity! Join our team at Parkwest Medical Center in Knoxville, Tennessee, where you can build a rewarding pharmacy leadership career while enjoying the exceptional quality of life in East Tennessee.

Parkwest Medical Center is a premier, full-service healthcare facility known for excellence in patient-centered care and a wide range of advanced medical services. Recognized for its supportive culture and commitment to clinical quality, Parkwest provides an environment where pharmacy leaders can thrive and make a meaningful impact on patient outcomes.

The Pharmacy Operations Manager serves as a key partner within the interdisciplinary leadership team, providing direction and oversight for pharmacy operations while mentoring and leading a dedicated pharmacy staff. This role is instrumental in ensuring compliance with regulatory and accreditation standards, supporting Joint Commission readiness, advancing clinical pharmacy initiatives, overseeing sterile compounding practices, and promoting antimicrobial stewardship.

Pharmacy services operate primarily Monday through Friday with structured daytime hours, supporting strong work-life balance. After-hours coverage is supported through a collaborative model, and pharmacy staff share responsibility for on-call and holiday coverage to ensure seamless patient care.

This position offers the opportunity to contribute to a well-respected healthcare organization while enjoying everything the Knoxville area has to offer, including a vibrant community, scenic outdoor recreation, and a high quality of life.

What Health System Pharmacy contributes to Cardinal Health
Pharmacy Operations is responsible for the safe, efficient and effective coordination of Cardinal Health's pharmacy operations that service acute care hospitals, hospital retail customers, ambulatory care and alternate site facilities, oncology and cardiology practices as well as retail customers.

Health System Pharmacy is responsible for providing customized pharmacy program solutions that reduce costs and improve patient care quality for hospitals, health systems and other integrated healthcare providers may also consult with and advise healthcare team on prescribed medications, supplies and related processes.

Job Summary
The Manager, Pharmacy coordinates, directs, manages, facilitates, and oversees the execution and evaluates all administrative and clinical activities. Through the optimization of procedures, this role ensures consistent and efficient delivery to control costs, minimize waste, optimize customer relationships and deliver positive patient outcomes while maintaining compliance with Federal and state regulatory agencies. Along with maintain inventory control and budget, this role is responsible for staffing, monitoring staff activities, performance and achievement of individual and departmental goals.

Responsibilities

• Plans, coordinates, directs and evaluates all clinical activities as delegated by the Director of Pharmacy, including supervision of refilling machines, medical prescriptions database entries and dispatch of medicines.
• Plans, coordinates, directs and evaluates all administrative activities as delegated by the Director of Pharmacy, including scheduling of pharmacy technicians tasks, monitoring process compliance and monthly reporting.
• Implements process and procedures to comply with regulations for medicine handling including reception and storage of medicines, inventory and expenses controls.
• Manages day to day activities of the pharmacy technicians and monitors their performance to meet departmental goals.
• In the absence of medicines, communicates with nursing, doctors and administrative areas to provide alternatives and also makes and/or supervises preparation of interveinal drugs.
• Maintains pharmacist’s certifications and maintenance of database privileges and access controls to medical records.
• Provides pharmaceutical care to patients as a staff pharmacist.
• Assesses and maintains pharmacy inventory and executes necessary orders, including reviews, to maintain optimal supply and ongoing availability of drugs, identifying and procuring alternative drugs to mitigate risks, when necessary.
• Leads processes for hiring of pharmacy staff, onboarding, and performance management, including leadership of competency evaluations process and documentation.
• Manages internal workflows of acute pharmacy, including optimization of staffing and scheduling to maintain best-in-class and streamlined pharmacy operations.
• Participates in meetings and provides insight to hospital committees to ensure coordination among cross-functional groups.
• Assists in execution of plans for lowering costs, increasing efficiency and driving profitable growth to support strategic business objectives in the acute pharmacy business.
• Assumes responsibility for Quality Assurance monitoring and completing End of the Month reports as assigned by the Director of Pharmacy.
• Other duties as assigned.

Qualifications

• Bachelors degree in pharmacy or PharmD.
• Must be a “good standing” licensed Pharmacist in the state of Tennessee or able to obtain licensure.
• Inpatient or equivalent experience required.
• Pharmacy Leadership experience preferred.
• Board Certification(s) preferred.
• Sterile compounding experience preferred.
• Ability to see, hear, write, and speak clearly in order to communicate with customers and health care professionals.
• Excellent planning, organizing and leadership skills.
• Ability to work on call or be in an on call rotation.
• May require vendor credentialing.

What is expected of you and others at this level

• Coordinates and supervises the daily activities of operations or business staff.
• Administers and exercises policies and procedures.
• Ensures employees operate within guidelines.
• Decisions have a direct impact to work unit operations and customers.
• Frequently interacts with subordinates, customers, and peer groups at various management levels.
• Interactions normally involve information exchange and basic problem resolution.

Anticipated salary range: $113,200 - $177,980.

Bonus eligible: Yes

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 01/01/2027 *if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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