Sales Optimisation Advisor

Job Description

As we continue to evolve our client portfolio and expand, MET Energia Italia is now looking for a talented Sales Optimisation Advisor, who will be contributing to the growth of the company in the Italian market.

You will play a key role in developing and managing initiatives aimed at maximizing the value of customers acquired by MET Energia Italia within the Household segment, across both digital and agent-based sales channels. In this role, you will contribute to our daily operations through:

• Define the key requirements and overall strategy to establish a strong and valuable relationship with customers following the successful completion of the sales process (from welcome communications to cross-selling and broader customer monetization initiatives) and manage related development projects to ensure effective and timely execution
• Oversee daily operations aimed at enhancing customer value, reducing churn, and increasing long-term revenues, ensuring full alignment with SME and Household Sales, Operations, and Back-Office teams
• Develop and implement an analytical framework to support data-driven decision-making and identify the most effective strategies to maximize customer value
• Support the CEO, CFO, Head of SME & B2C, and Head of B2C of MET Energia Italia in shaping the Digital Sales strategy within the broader company strategy, contributing to the definition of short- and long-term targets and ensuring the availability of necessary resources
• Be active and ready to take on new challenges in other areas of MET should this become your desire

Qualifications

• Minimum 3 years in similar roles in other Energy (power and/or gas) companies
• Entrepreneurial, dynamic, and results-oriented mindset, with a strong drive to go the extra mile and a continuous improvement approach
• Ability to thrive in a high-profile, fast-paced, and demanding environment focused on continuous value creation
• Strong analytical and problem-solving skills, with a proven data-driven approach to decision-making
• Experience working with CRM systems and analytics tools, with the ability to interpret customer data and performance metrics to guide decisions and maximize customer value
• Strong business acumen and strategic thinking capabilities
• Fluent in Italian and English
• Proficiency in MS Office, with advanced Excel skills

Additional Information

• Permanent employment contract
• The position is aligned with Level 2 of the CCNL Commercio. Final remuneration will be determined based on objective and gender-neutral criteria, including experience, skills, and qualifications.
• The opportunity to make a tangible impact on company performance and growth
• A dynamic, innovative, and fast-growing environment that values new ideas and encourages individual contribution
• An open and informal culture, with a high level of trust and autonomy
• Exposure to an international environment, with opportunities to collaborate and share knowledge with colleagues across MET Group, particularly the Swiss headquarters