Full-Time

Senior Customer Assistance Representative

Deadline 9/1/27
Enterprise Holdings

Enterprise Holdings

10,001+ employees

Global mobility provider offering rental services

Compensation Overview

$17.50/hr

No H1B Sponsorship

Cranberry, PA, USA

In Person

Category
Customer Experience & Support (1)
Required Skills
Sales
Marketing
Customer Service

Get referred to Enterprise Holdings

See people who can refer or advise you

Requirements
  • Must be at least 18 years old.
  • Must be authorized to work in the United States and not require work authorization sponsorship by the company for this position now or in the future.
  • High School Diploma or G.E.D. is required.
  • Must have at least 1 year of prior customer service, retail, or administrative support experience.
  • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on the driving record in the past 3 years.
  • Must have no drug- or alcohol-related conviction on the driving record in the past 3 years.
Responsibilities
  • Take incoming calls for reservations, rate quotes, general questions and answers, and provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops, and other vendors.
  • Manage outgoing calls for callback management, accounts receivable, and miscellaneous calls as assigned.
  • Assist customers and assess their rental needs in person and over the phone while providing a high level of customer service.
  • Meet and greet customers in a friendly and timely manner.
  • Provide directions and general assistance.
  • Assist in assessing the condition of rental vehicles upon return.
  • Process returns, check-ins, and exit kiosk transactions.
  • Effectively market the company while picking up and/or dropping off customers safely and courteously, and assist customers as needed.
  • Understand and communicate rental terms and conditions, vehicle features, and other services.
  • Sell optional protection products, upgrades, fuel options, and other additional equipment when applicable.
  • Notify management of known vehicle problems and required vehicle maintenance.
  • Clean vehicle interiors and exteriors by hand or by operating washing equipment when needed.
  • Perform administrative and basic accounting functions, including research and billing support tasks, accounts receivable, transfer and key logs, miscellaneous reports, supply maintenance, and customer billing.
  • Perform miscellaneous and backup job-related duties as assigned.

Enterprise Mobility creates and offers mobility services around the world, using trusted brands and a portfolio of rental and other mobility offerings to help people move. Its products work by providing an integrated set of solutions for moving people and goods—beyond just the vehicle—aimed at delivering convenient, efficient, and sustainable travel experiences. The company differentiates itself through a people-first, service-oriented approach with a long heritage and large global footprint, prioritizing customer service, community investment, and reliability. Its goal is to become the world’s best and most trusted mobility company, continually innovating toward a more accessible, efficient, and sustainable mobility future.

Company Size

10,001+

Company Stage

N/A

Total Funding

N/A

Headquarters

St. Louis, Missouri

Founded

N/A

Get referred to Enterprise Holdings

See people who can refer or advise you

Simplify Jobs

Simplify's Take

What believers are saying

  • Fiscal 2025 revenue topped $39 billion, with 67 million transactions, up 6%.
  • July 2026: connected-vehicle fleet reached 800,000 units, improving utilization and pricing.
  • March 2026 Gallup award reinforces retention and reduces branch-level hiring friction.

What critics are saying

  • August 2025 trade-secret litigation alleges a former manager poached confidential rental operations.
  • June 2025 FLSA appeal targets overtime pay practices across Enterprise assistant branch managers.
  • Hogan integration can distract management through 2027 while commercial-truck demand stays cyclical.

What makes Enterprise Holdings unique

  • 2026: Enterprise Mobility runs 9,500+ locations across 90 countries through integrated brands.
  • April 16, 2026: Singapore franchise with Eurokars extends Enterprise, National, and Alamo.
  • Hogan acquisition adds Class 7 and 8 trucks, giving Enterprise every North American vehicle class.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Paid Vacation

401(k) Company Match

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Employee Discount

Training Programs

Profit Sharing

Company News

Autosphere
Sep 3rd, 2026
Making a difference: Enterprise Mobility and Food Banks Canada.

Making a difference: Enterprise Mobility and Food Banks Canada. 3 September 2026 Autosphere " Collision " Making a difference: Enterprise Mobility and Food Banks Canada. Enterprise Mobility has been highly active in its support of Food Banks Canada. Credit: Enterprise Mobility Partnership shows real progress in addressing food shortages This summer, Enterprise Mobility and key industry partners raised $160,000 in support of Food Banks Canada during their 28th annual charity golf tournament at King City. While the event itself represents a highlight on the calendar for Enterprise Mobility's charity initiatives, it is part of a broader strategy to strengthen regional support by finding ways to address food insecurity which can have a positive impact on local communities. Food insecurity is a growing problem in Canada. According to Food Banks Canada, the overall experience of poverty continues to grow. The organization discovered that related to the experience of poverty in this country, around 39% of people surveyed reported that they were worse off this year compared to last, while a whopping 66% reported that current government programs simply aren't sufficient to keep up with the rising cost of living. That's where initiatives like Food Banks Canada's After the Bell program, which provides food to children and family during the summer months (when school-based supports are unavailable) are making a difference. In an exclusive interview with Autosphere, Jennifer Everett, Vice President of Sales, Replacement & Leisure Division, Canada at Enterprise Mobility, noted that "supporting the communities where we live and work has always been an important part of who we are." In 2016, Enterprise launched its Fill Your Tank program, an initiative designed to address food insecurity by supporting food banks, programs and distribution efforts across North America. Over the last decade, the program has morphed into one of Enterprise Mobility's signature community initiatives on a global scale. "What makes this program particularly meaningful is that it allows us to combine long-term investment with local action," says Everett. A good example of that is the annual Enterprise Mobility Charity Golf Tournament, in which donations and sponsorships, combined with a a $70,000 match for Enterprise contributed to a very significant day of fundraising activities. While financial support to organizations like Food Banks Canada is an essential part, Everett explains that it's only one component of initiatives like this. "Through our work with Food Banks Canada, we've had the opportunity to build connections with local food banks and see firsthand the impact they make in their communities every day," she says. "Many of our teams volunteer with food banks throughout the year," explains Everett, "and those experiences provide a deeper understanding of both the challenges families are facing and the dedication of the people working to support them." She notes that over time, this support has strengthened the relationship between Enterprise and Food Banks Canada. "It's not just about funding, it's about working alongside organizations that have the expertise, local knowledge and commitment needed to address food insecurity in a meaningful way." "Many of our teams volunteer with food banks throughout the year, and those experiences provide a deeper understanding of both the challenges families are facing and the dedication of the people working to support them." - Jennifer Everett, Vice President of Sales, Replacement & Leisure Division, Canada, Enterprise Mobility Ensuring successful long-term results in tackling issues like food insecurity, requires sustained investment, support and action. "Food insecurity is a complex issue," states Everett, "and meaningful progress takes time and requires ongoing support." She notes it requires collaboration through national organizations as well as local food banks, community volunteers and donors. "Organizations like Food Banks Canada have the expertise, infrastructure and community relationships needed to help ensure resources reach the people who need them the most." Everette explains that through the partnership between Enterprise Mobility and Food Banks Canada, real changes are underway. "Our partnership is showing meaningful results and helping transform Canada's food bank system - expanding food support in underserved regions - as well as strengthening national capacity to meet growing demand and investing in the tools and research needed to drive greater impact." Additionally, partnerships like this enable support of innovative solutions that address the root causes of food insecurity, helping reduce the long-term need for food bank services. And the results are making a difference. Food Banks Canada's 2026 Poverty Report Cards note that despite serious challenges remaining when it comes to combatting food insecurity, recent data is providing cautious optimism going forward. The 2026 report says that Food Banks Canada is "encouraged to see that policies we called for in our 2024 and 2025 reports have become reality, helping to slow deepening poverty in Canada. Highlights include progress toward automatic tax filing, the introduction of the Groceries and Essentials Benefit, expanded dental care, investments in childcare, and continued strengthening of the Canada Child Benefit. Significant investments in the North also present a generational opportunity to address deep and persistent inequities - if they are implemented in true partnership and centred on the priorities of Northern communities. We have also seen positive signs in provinces such as Manitoba, Newfoundland and Labrador and others that have implemented many of our recommendations over the last few years, leading to improvements in people's experience of poverty." To read the full report click here

Delta Sigma Pi
Aug 20th, 2026
Deltasigs transform and expand their skills at the 2026 LEAD Provincial Conferences.

Deltasigs transform and expand their skills at the 2026 LEAD Provincial Conferences. Aug 20, 2026 - More than 1,200 brothers traveled to Virginia Beach, Va., Long Beach, Calif., Cincinnati, Providence, R.I., and San Antonio at the 2026 LEAD Provincial Conferences in the spring. Each LEAD Provincial Conference kicked off with a Friday networking event full of dynamic networking conversation inspired by the 50-year anniversary of women initiates in our Fraternity. A special thank you to the Cincinnati Regional Chamber of Commerce for also hosting a Friday night networking event at the Northeastern LEAD. On Saturday, attendees enjoyed hearing from a variety of speakers. Members heard from Janice Litvin on his keynote session Banish Burnout: Move from Stress to Success at the Western LEAD. During the Southern LEAD, Dr. Tracy Powell guided attendees through the session Time Mastery to Prevent Burnout. Irvine Nugent led attendees through the session Positive Leadership Through Conflict Management at the North Central and Northeastern LEADs, and at the South Central LEAD, Rita Goodroe led members through her Create Your Own Path: Make a REAL Impact in Business and Leadership session. Throughout the day, attendees enjoyed breakout sessions focused on how to develop a growth mindset, leadership training and how to thrive in change. Speakers presented topics like strategic planning, mastering negotiation, chapter engagement and exploring different entrepreneurial paths. On Saturday, attendees were asked to spotlight members to celebrate 50 years of women initiates in the Fraternity, which resulted in over 320 Deltasigs highlighted! Members were recognized for their outstanding achievements including Helmet and donor awards and chapter, regional and provincial Collegians for the Year were celebrated at all events with Jacob Perry, Roger Williams (RI), being named National Collegian of the Year in Providence, R.I. Brother Shamim Mohammad was honored with Delta Sigma Pi's 2024 Career Achievement Award during a reception at the 2026 South Central LEAD Provincial Conference in San Antonio. Provincial Council Meetings were held at each event, and business conducted included legislation for Bylaw and Ritual changes, provincial budgets and more. Deltasigs also engaged with Delta Sigma Pi partners including The Fund for American Studies, Enterprise Mobility, and OFFER. At each event, members and chapters participated in different community service opportunities to support literacy, Deltasig's national service initiative. This included collecting books and creating bookmarks for local service organizations and decorating welcome cards for the Cincinnati Ronald McDonald House. Thank you to those who engaged in service and made a large impact on our national service initiative. After attending a LEAD, participants are encouraged to add the LEAD LinkedIn Certification to their profiles by scanning the QR code during the event. Over 550 attendees scanned the QR code for the 2026 LEAD Provincial Conferences! "Throughout the day at the Southern LEAD, I dived into breakout sessions covering effective presentations, personal branding, and the importance of mindfulness and balance in our personal lives...the highlight was meeting new brothers from across the region and building connections." - Viridiana Gomez-Cruz, South Florida-St. Petersburg BALL STATE (IN) makes memories at the North Central LEAD. From left: Victoria Hamrick, Payton Brown, Kinsley Walker, DeeDee Polk, and Anna Neal. PACIFIC (CA) attended the Western LEAD for a day of learning, networking and more. From left: Sundeep Badwal, Dawei Zhou, Nick Gill, Luis Torres-Gutierrez, and Shashish Khanna. "At the South Central LEAD, I...attended sessions on strategic planning and chapter engagement which will be key to my chapter's growth and continued success. LEAD is always a great way to bond with brothers from around the province and exchange ideas." - Nicholas Parafiniuk, Saint Louis Leaders reunited to guide attendees through the Northeastern LEAD. Thanks to the Leadership Foundation, chapters can attend events by using their Chapter Leadership Funds and donor generosity helps support LEAD educational programming. From left: LF Trustee Conchita Dixon, Eastern RVP Angi Coston Jones, Renee Stewart; Jefferson-East Falls (PA), and VPF Jerry Hotwagner.

EasyBathe
Jul 20th, 2026
Supporting Thomas' journey towards a more accessible home.

Supporting Thomas' journey towards a more accessible home. Easibathe helps secure £2,500 Enterprise Mobility grant for Thomas. Easibathe is delighted to announce that an application submitted by Easibathe to Enterprise Mobility's charitable grant programme has resulted in £2,500 being awarded to Sullivan's Heroes. The funding, generously provided by Enterprise Mobility in partnership with Easibathe, will support the 'Time for Thomas Wet Room and Bedroom' fundraising campaign. This grant will contribute towards the essential adaptations needed to create a safer and more accessible home for Thomas, providing an environment that better supports his independence, comfort and future needs. How Easibathe helped secure the grant. After hearing Thomas' story and learning more about the challenges faced by him and his family, Easibathe wanted to find a meaningful way to support their fundraising campaign. Through its relationship with Enterprise Mobility, Easibathe had the opportunity to submit an application to its charitable grant programme. As the programme is only available through eligible businesses, its team prepared and submitted an application explaining Thomas' circumstances, the importance of the proposed adaptations and the difference the funding could make to his family. Easibathe were thrilled to learn that its application had been successful and that Enterprise Mobility had awarded £2,500 to Sullivan's Heroes in support of the Time for Thomas campaign. Easibathe is incredibly grateful to Enterprise Mobility for providing the funding and proud that Easibathe was able to play an important role in helping to secure this valuable contribution. Time for Thomas. Thomas was diagnosed at just four years old with Duchenne Muscular Dystrophy (DMD), a progressive muscle-wasting condition for which there is currently no cure. The condition causes muscles throughout the body to gradually weaken, affecting mobility, independence and everyday activities. Now aged 15, Thomas enjoys many of the same hobbies as other teenagers, including gaming, football and building LEGO sets. However, as his condition progresses, everyday tasks are becoming increasingly challenging, and his family home needs to adapt alongside his changing requirements. The fundraising campaign aims to reconfigure the family home, including the creation of a new bedroom and wet room for Thomas, alongside accessible living space designed around his needs. These essential adaptations will provide Thomas with greater comfort, privacy and independence, while ensuring his home can continue to support him and his family in the future. To learn more about the Time for Thomas Wet Room and Bedroom campaign, read Thomas' full story or make a donation, please click here.

Reading Family Aid
Jul 14th, 2026
Enterprise Mobility donates £2,000.

Enterprise Mobility donates £2,000. Reading Family Aid Group is delighted to announce that Enterprise Mobility(TM) donated £2,000 to Reading Family Aid in May 2026. Zain Akhter (Area Rental Manager for Southeast England) and Rilind Aliaj (Branch Manager) joined the Reading Family Aid Committee at its AGM on 2 July 2026 to present Reading Family Aid Group with a giant cheque for the amount. Enterprise Mobility(TM) has made a number of large donations to its charity in recent years, and Reading Family Aid Group is very grateful for their ongoing support. In the picture Reading Family Aid Group has Zain and Rilind from Enterprise Mobility(TM) presenting the cheque to the Reading Family Aid Committee at its AGM.

Associated Press
Apr 16th, 2026
Enterprise, National and Alamo car rental brands launch in Singapore with Eurokars Leasing

Enterprise Mobility has signed a franchise agreement with Eurokars Leasing to bring its Enterprise Rent-A-Car, National Car Rental and Alamo brands to Singapore. Two locations are scheduled to open in October 2026, one in Singapore's Central Business District and another in the Western Region. Eurokars Leasing, a subsidiary of Eurokars Group founded in 1985, is one of the region's leading automotive distributors with operations across Singapore, Indonesia, China and Australia. The partnership will offer short-term rentals, long-term leasing and corporate business services. The expansion marks Enterprise Mobility's continued growth in Asia-Pacific, where it now operates in 13 countries and territories through franchise partners. Enterprise Mobility manages over 2.4 million vehicles globally through a network of 9,500 locations in more than 90 countries.