Manager, Fraud Prevention

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

AXS is seeking a Manager, Fraud Prevention to be responsible for addressing, interpreting, understanding, and applying all applicable laws and regulations to financial processes, practices and procedures. Includes defining the financial compliance strategy and monitoring organizational compliance.

What Will You Do?

• Manage fraud team daily operations – Identifies priorities, oversees agent scheduling and KPI monitoring.
• Oversee development of policies and procedures to reduce fraudulent activities and recover any incurred losses.
• Own responsibility for Team development roadmap including;  identifying strategic priorities, advocating for resources, staffing and tool/system analysis and procurement.
• Collaborate with other departments as a SME for Global Fraud, Chargebacks and Payments ops.
• Provide input to decisions that affect the functional area; gives input into the budget.
• Manage team performance through timely feedback as well as the formal performance review process to ensure delivery of exceptional services and engagement, motivation, and team development.

What will you Bring?

• 7+ years of experience Fraud Prevention
• 2 + years experience managing teams
• Strong understanding of Payment operations and anti-Fraud and chargeback systems
• Familiarity with SQL or scripting Languages 
• Strong Excel 
• Adept at collaboration and teamwork 
• Familiarity with Project Management 

Pay Scale: $120,000 - $130,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.

*Employer does not offer work visa sponsorship for this position.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging –A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

More about AEG

AEG brings music, sports, and live entertainment together to create moments people feel, share, and remember around the world. Each year, more than 100 million fans experience over 13,000 live events across five continents, from iconic concerts and major festivals to championship-level sports and entertainment destinations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status. 

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

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