Full-Time
Cloud Support Engineer
Data Platform
Confirmed live in the last 24 hours
Data Cloud platform for data warehousing
Junior, Mid, Senior
Dublin, CA, USA
- Bachelor's or Master's degree in Computer Science or equivalent discipline
- 2+ years experience in a Technical Support environment or a similar technical function in a customer-facing role
- Excellent writing and communication skills in English with attention to detail
- Ability to work in a highly collaborative environment across global teams
- Good understanding of Amazon AWS and/or Microsoft Azure ecosystems
- Understanding of ETL, ELT tools like AWS Glue, EMR, Azure Data Factory, Informatica, Data Pipelines
- Understanding of SPARK, KAFKA systems
- Foundational SQL experience/usage
- Experience troubleshooting database connectivity issues using a variety of methods (client software, drivers/connectors)
- Experience in configuring and troubleshooting drivers such as ODBC, JDBC, GO, .Net
- Excellent ability to troubleshoot on a variety of operating systems (Windows, Mac, *Nix)
- Good understanding of the technical fundamentals of the Internet
- Scripting/coding experience in any of the following: Python, Java, .Net, NodeJS, R
- Drive technical solutions to complex problems providing in-depth analysis and guidance to Snowflake customers and partners
- Adhere to response and resolution SLAs and escalation processes
- Utilize Snowflake environment, connectors, 3rd party partner software, and tools to investigate issues
- Document known solutions to the internal and external knowledge base
- Report well-documented bugs and feature requests arising from customer-submitted requests
- Partner with engineering teams in prioritizing and resolving customer requests
- Participate in incident management and on-call rotation
- Participate in a variety of Support initiatives
- Provide support coverage during holidays and weekends based on business needs
Snowflake offers a Data Cloud platform for data warehousing, data lakes, and data application development, enabling secure sharing of governed data across multiple public clouds. The platform supports diverse analytic workloads with near-unlimited scale and performance.
Company Stage
IPO
Total Funding
$2.5B
Headquarters
null, null
Founded
2012
6 month growth
↑ 3%1 year growth
↑ 13%2 year growth
↑ 61%Benefits
We've got your back - We offer comprehensive health insurance plans, health savings accounts, robust retirement plans, and generous life and disability insurance.
A Balanced Lifestyle - All Snowflakes have access to our weekly online lunch and learns, virtual workout classes, and ergonomic work-from-home equipment. We offer on-demand mental health and wellness programs to support our employees and their families.
Your People Matter - Help offset the cost of growing your family with our fertility benefits and family planning resources. Count on our generous time-off and various leave plans for you to rest, refuel, and sustain a great work-life balance.
Global Snowflake Team - No matter where you are in the world, we will get you connected and supported with a work-from-home setup.
Treat Yourself - Personalize your Snowflake benefits by tapping into our employee discounts and pre-tax selections.
Invest In Your Future - Eligible employees enjoy new hire equity, Employee Stock Purchase Plan (ESPP), and a quarterly bonus or commission program.