Bitdefender

Malware protection software via machine learning

Endpoint Security Support Engineer

Implementation & Technical Account ManagementConfirmed live in the last 24 hours

Full-timeBucharest, RomaniaNo salary listedIn-person

About the Job

Requirements

At least 2 years of professional experience in technical support.
Advanced knowledge of Windows Desktop and Windows Server operating systems, including Active Directory, DNS, DHCP, IIS, Group Policy, Terminal Services, Microsoft Exchange, Sysinternals Suite, and firewalls.
Medium knowledge of Linux or Unix administration, including installation, maintenance, upgrades, and networking.
Basic knowledge of virtualization infrastructure administration, including VMware ESXi and Microsoft Hyper-V.
Advanced knowledge of TCP/IP networking concepts and hands-on experience.
Understanding of endpoint and network security, including firewalls, intrusion prevention systems, and other network security solutions.
Experience with basic command-line and batch-file scripting commands.
A degree in Computer Science, Engineering, or equivalent.
Excellent English verbal and written communication skills.
Good diagnostic skills.
Efficient time management and ability to work as a team player.
Ability to learn quickly and be customer-oriented.

Responsibilities

Provide Level 2 support to Bitdefender Enterprise customers via email, phone, and remote assistance in accordance with agreed terms and conditions.
Meet service-level agreement requirements and follow internal procedural workflows.
Analyze virtual environments and gather information on client infrastructure for deploying Bitdefender Enterprise solutions, and deliver these details in Statements of Work.
Research and troubleshoot challenging new or unknown issues.
Independently manage and carry out assigned accounts concerning deployment and implementation of Bitdefender Enterprise solutions.
Provide expertise on applications after they move from testing to production.
Initiate, manage, and document enterprise deployment reports.
Build and maintain customer relationships.
Propose improvements to procedures and workflows.
Provide timely and accurate status reports for assigned tasks.
Work 8-hour shifts in a 24x7 schedule.

Desired Qualifications

Knowledge of Citrix XenServer.
MacOS experience, including installation, administration, and troubleshooting.
Experience administering antimalware products.
Knowledge of French, Spanish, or German.

Bitdefender is a cybersecurity leader delivering best-in-class threat prevention, detection, and response solutions worldwide. Guardian over millions of consumer, enterprise, and government environments, Bitdefender is one of the industry’s most trusted experts for eliminating threats, protecting privacy, digital identity and data, and enabling cyber resilience. With deep investments in research and development, Bitdefender Labs discovers hundreds of new threats each minute and validates billions of threat queries daily. The company has pioneered breakthrough innovations in antimalware, IoT security, behavioral analytics, and artificial intelligence and its technology is licensed by more than 180 of the world’s most recognized technology brands. Founded in 2001, Bitdefender has customers in 170+ countries with offices around the world. For more information, visit https://www.bitdefender.com

Bitdefender is seeking a talented and dedicated Endpoint Support Engineer to join our innovative team.
As an Endpoint Support Engineer, you will be responsible for ensuring high-quality technical assistance for the Bitdefender business clients worldwide, within the required performance and SLA requirements. You will act as a liaison between Bitdefender and its existing customers.

The services provided are focused on email, phone, and tickets assistance, however you will also be required to coordinate remote sessions for better visibility and more efficient troubleshooting of the reported issues.

In this process, you will act as a link between our customers’ needs and the other departments by performing escalations to the other departments providing detailed descriptions or reports where necessary. You will thus be required to work closely with the software testing and development teams, as well as other Bitdefender experts, in a youthful and competitive environment, which will enrich your experience and broaden your perspective.

Responsibilities

Ensure Level 2 Support via email, phone and remote assistance for Bitdefender Enterprise customers in the agreed terms and conditions
Meet the SLA requirements and the internal procedural workflow
Perform virtual environment analysis and information gathering on client infrastructure for deploying Bitdefender Enterprise solutions and deliver these details in the Statements of Work
Performing research and troubleshooting for challenging new/unknown issues
Independently manage and carry out assigned accounts concerning deployment / implementation of Bitdefender Enterprise Solutions
Provide expertise on applications once they are moved from testing to production
Initiate, manage and document enterprise deployment reports
Build and maintain a consolidated relationship with Bitdefender customers
Propose improvements related to procedures, workflows etc.
Timely and accurate reporting on status for assigned tasks
Work in 8 hours shifts, 24x7.

Technical Requirements

Minimum 2 years of professional experience (technical support field) in the following areas:

Advanced knowledge of Windows Desktop and Windows Server operating systems: Active Directory, DNS, DHCP, IIS, Group Policy, Terminal Services, Microsoft Exchange, Sysinternals Suite, Firewalls.
Medium knowledge of Linux or Unix Administration - installation, maintenance, upgrade, networking
Basic knowledge of Virtualization Infrastructure Administration: VMware ESXi, Microsoft Hyper-V. Citrix Xen Server knowledge would be a plus.
Advanced knowledge of TCP/IP Networking concepts and hands-on experience
Understanding of endpoint and network security (firewalls, intrusion prevention systems, and other network security solutions)
Experience with basic command line/batch file scripting commands
MacOS experience is a plus: installation, administration, troubleshooting.
Antimalware products administration is a plus

Language Requirements

Excellent English verbal and written communication skills. French, Spanish or German are a plus.

Other Requirements

Degree in Computer Science, Engineering or equivalent
Result-oriented and good diagnostic skills
Efficient time management and team player
Quick learner, dynamic, energetic and customer-oriented

#LI-BM1

About the Company

Bitdefender

Malware protection software via machine learning

Bitdefender is a cybersecurity company that protects people and organizations by offering a range of security products and services. Its offerings cover prevention, hardening, risk management, and incident analytics for government bodies, large enterprises, SMEs, and individuals, sold through a global network of partners. The company uses advanced machine learning and deep learning to detect malware and other online threats, continuously updating its technology through rapid research and development. Bitdefender distinguishes itself with a strong emphasis on R&D, demonstrated by hundreds of engineers and researchers and a high patent output over the past few years, as well as its broad global reach. The company’s goal is to keep families and businesses safe online by delivering reliable, AI-powered security solutions and ongoing threat intelligence, across countries and sectors.

Company size: 1,001-5,000
Company stage: Private
Total funding: $13.3M
Headquarters: Bucharest, Romania
Founded: 2001

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