About SimpliSafe

We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don’t just want you to work here. We want you to grow and thrive here. 

Why are we hiring?

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure.

What You’ll Do: 

• Primary focus on customer email, SMS and push campaigns including newsletter, promotional activity and referral. 
• Campaign ownership from start to finish including planning, delivery and analysis. 
• Responsible for the whole email creation process, including some basic image and HTML amends where required. 
• Using email marketing design and delivery best practices, responsible for accurately collating and articulating design briefs to creative colleagues. 
• Own campaign QA testing (content and technical) as well as managing deployment via our Customer Engagement Platform. 
• Manage customer segment and selection process from defining our targeting approach to writing data selection briefs through to delivery of campaigns.
• Report on segment volumes, campaign counts and produce campaign forecasts.
• Monitor campaign stats from delivery > conversion and produce daily/weekly and monthly reports and comment on performance using data. 
• Produce campaigns in collaboration with the wider marketing team. 
• Propose campaign and audience tests to improve key success metrics. 
• Write and proof copy for campaigns.
• Understand competitor email activity and be on top of wider email marketing trends to highlight opportunities for future campaign improvements.

What You’ll Bring

• Ideally from a B2C marketing background or has gained experience through a placement/marketing degree. 
• Understanding of email marketing design and delivery best practices.
• Experience with ESP/Marketing automation or CRM technology. 
• A high level of written competency, excellent written skills and ability to produce accurate written briefs. 
• Strong organisation and coordination skills with excellent time management and planning. Ability to plan and manage multiple campaigns and tasks. 
• Excellent attention to detail. 
• Logical and methodical - able to follow processes, formats and naming conventions. 
• Competent in Excel and/or Google sheets. 
• Experience in understanding how to read data and trend insights. 
• Comfortable with numbers and reporting on performance. 
• Able to work well independently and collaboratively, in-person and remote.
• Able to take ownership and responsibility for the work they produce. 
• Basic hands-on HTML experience for editing and amends. 
• Basic experience of design packages such as Photoshop/Sketch. 
• Basic understanding of segmentation.
• A strong team player, keen to learn with a positive mindset and curious nature.

What Values You’ll Share

• Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
• Aim High - Always challenging ourselves and others to raise the bar.
• No Ego - Maintaining a “no job too small” attitude, and an open, inclusive and humble style.
• One Team - Taking a highly collaborative approach to achieving success.
• Lift As We Climb - Investing in developing others and helping others around us succeed.
• Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.

We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact [email protected]