SHOPLINE

Total e-commerce platform with social tools

Merchant Success Associate - Merchant Growth

Customer SuccessConfirmed live in the last 24 hours

Full-timeTaipei City, TaiwanNo salary listedIn-person

About the Job

Requirements

Experience in ecommerce marketing and hands-on use of tools such as Google Analytics, Facebook Pixel, and search engine optimization.
Ability to prepare and deliver presentations.
Ability to manage time effectively.
Willingness to learn new things and approach new challenges positively.
Self-directed learning and ability to collaborate actively with a team.
Strong communication, negotiation, customer handling, and problem-solving abilities.

Responsibilities

Advise Taiwanese merchants on ecommerce operations and provide consulting recommendations to help grow sales, including website layout optimization, campaign planning, social media management, and advertising creative optimization.
Plan ecommerce operations and help overseas merchants establish and operate in the Taiwan market, including website maintenance, managing product listings, product selection, customer service, and campaign planning.
Learn and flexibly use all SHOPLINE front-end and back-end features to help merchants implement their ideas using the system.
Work on uncertain and experimental projects, coordinating project schedules, execution, control, progress tracking, and reporting.
Communicate across departments and coordinate company resources to provide merchants with more comprehensive solution proposals.

Desired Qualifications

Experience operating an ecommerce website and planning related operations.

SHOPLINE 全球智慧開店平台，是提供品牌一舉創建、管理線上與線下商店的一站式智慧開店服務。

以品牌電商架站平台為核心，整合網站設計、商品管理、金物流服務以及行銷導流工具，為賣家提供簡單、好上手的架站服務，是亞洲最大的網路開店平台，此外，SHOPLINE 也提供跨境、O2O 虛實整合、POS 系統等全通路解決方案。自 2013 年創辦以來，全球已經有超過 150,000 個品牌使用 SHOPLINE 的服務成功開店，讓 SHOPLINE 成為在亞洲市場的行業領軍者。

SHOPLINE 創新的服務與國際化的團隊專注為品牌賣家打造最好的產品，於 2014 年獲選加入矽谷著名初創育成機構 500startups 孵育計畫，是香港多年來第二間加入的團隊，更在 2016 年選入阿里巴巴集團的香港創業基金首批三家名單，並在 2019 年初，獲得了最新一輪的資金挹注。

我們保有外商的制度福利與新創公司的彈性，你還等什麼！
歡迎對 startup 有熱誠的人才加入我們的頂尖團隊！

我們相信客戶經驗和產品開發一樣重要，「客戶規劃顧問」是代表團隊與客戶溝通的前線，進而瞭解客戶的需求與反饋，對於內部產品開發有極大的影響。這個職位會深入的了解電子商務產業及公司產品開發的運作，也將學習到重要的網路行銷技能。

【What You Will Do】
- 輔導台灣店家經營電商，顧問式建議輔助店家業績成長。建議內容涵蓋但不限於網站版面優化、活動檔期、社群經營、廣告素材優化等。
- 電商規劃與運作，協助海外店家落地並運作於台灣市場，涵蓋網站維運、官網上下架、選品、管理、客服、活動檔期規劃。
- 深入了解 SHOPLINE 前、後台所有的功能操作並且靈活運用，協助店家利用系統功能執行想法。
- 能夠接受高不確定性與實驗性專案，協同進行專案排程、執行、控管、進度追蹤與呈報。
- 跨部門溝通，協同其他部門同事整合公司資源為提供店家更完整的 solution 提案。

【What You Will Need】
- 電商行銷背景經驗，實際使用 Google Analytics/ Facebook Pixel/ SEO等工具之經驗
- 具備良好的簡報製作能力及口頭簡報能力
- 良好的時間管理能力
- 熱衷學習新事物，正向面對不同的新挑戰
- 主動自覺的學習且可積極配合團隊合作者
- 高EQ/IQ及親切的溝通、談判、對應、處理問題能力

【It'd be plus if you have】
- 實際營運電子商務網站規劃相關經驗

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About the Company

SHOPLINE

Total e-commerce platform with social tools

SHOPLINE offers a comprehensive commerce platform in Asia that handles store setup, customizable themes, and multi‑channel selling. It includes social commerce tools such as Livestream, Chatbot, and a Message/Broadcast Center to turn social followers into customers, along with strong support services. Revenue comes from subscriptions, premium features, and customized solutions, with over 350,000 brands on the platform. Its goal is to help brands grow sales across social and e‑commerce channels and build lasting customer relationships through a single, unified dashboard.

Company size: 501-1,000
Company stage: Early VC
Total funding: $1.2M
Headquarters: Sham Shui Po District, Hong Kong
Founded: 2013

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