Associate Customer Service Representative

About this role:

Wells Fargo is seeking an Associate Customer Service Representative. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.

In this role, you will:

• Support functional area or process; seek ways to improve individual work processes within established procedures
• Perform a variety of routine administrative, transactional, operational, or customer support tasks to develop skills
• Regularly receive direction from manager and escalate questions and issues to more senior roles
• Interact with immediate team on basic information, plus internal and external customers if a customer support role
• Attend classroom training, self-study assignments, workshops, networking, or other events, as appropriate

Required Qualifications:

• Philippines only: Bachelor's Degree

Desired Qualifications:

• Graduate of any Banking and Finance, Management, Communication Arts, Commerce, Mathematics and other related courses
• Excellent English communication skills

Job Expectations:

• Provide banking support and customer service to Wells Fargo clients and answer queries related to their accounts
• 100% voice support and must be amenable to work in any shift schedule particularly graveyard shift
• Must be willing to work onsite and during holidays

Posting End Date:

8 Feb 2027

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

c. Please be prepared to provide accurate information and supporting documentation in connection with any lawful employment and education verification conducted by Wells Fargo.