Technical Success Manager
About the job
- Foundational understanding of artificial intelligence and machine learning technologies, and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within the functional domain.
- At least 5 years of experience in a customer-facing role such as Solutions Delivery, Customer Success Management, Technical Account Management, or Sales Engineering, focused on cloud services architectures, web-based security, networking, or infrastructure solutions.
- Strong communication and presentation skills to consultatively shape and influence internal and external decisions.
- Strong technical acumen and the ability to align business challenges with the Zscaler portfolio to meet business and security outcomes.
- Ability to analyze customer data to gain insights and develop tailored adoption strategies and risk mitigation plans.
- Build and nurture relationships with key customer stakeholders and operational service owners to define and prioritize strategic alignment between customer objectives and Zscaler’s goals.
- Offer technical guidance, product insights, and best practices for integrating and expanding Zscaler solutions through customized technical strategies.
- Provide technical expertise and organizational skills to manage escalations and coordinate resolutions with internal and external teams.
- Identify adoption insights and develop risk mitigation plans proactively to manage and protect assigned customer accounts.
- Participate in creating and sharing intellectual capital, including training and best-practice guides, to enhance the Customer Success team’s capabilities.
- Experience leveraging AI-powered analytics or machine learning insight tools to evaluate customer adoption metrics and proactively address account health risks.
- Background in cloud and networking security technologies such as SD-WAN, MPLS, secure web gateways, data loss prevention, virtual private networks, or cloud access security broker, paired with experience in troubleshooting methodologies and escalation management.
- Industry certifications such as CISSP, CCNP, CCIE, or Network+.
- Proficiency in French and/or Portuguese.
About the company
Zscaler builds cloud security software for organizations that need to protect employees, applications and data across offices and remote locations. Its Zero Trust Exchange checks the identity and context of each connection, inspects traffic for threats and applies access rules set by security teams. Zscaler Internet Access protects web and cloud application traffic, while Zscaler Private Access connects authorized users to specific internal applications without a VPN. Organizations buy subscriptions priced primarily by the number of users and metered usage, with related support services included in the business. Zscaler was founded in 2007 and is headquartered in Santa Clara, California.
Company Size
5,001-10,000
Company Stage
IPO
Headquarters
San Jose, California
Founded
2007
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Simplify's Take
What believers are saying
- Revenue kept growing: fiscal 2026 ended July 2026 delivered $3.35 billion, up 25% year over year.
- Education costs qualify for reimbursement: eligible employees also receive access to personalized mentoring programs.
- Enterprise reach is broad: Zscaler says more than half the Fortune 500 use its platform.
What critics are saying
- Hybrid teams need office time: Zscaler plans three or more office days weekly under its current hybrid model.
- Investment consumed cash: fiscal Q4 ended July 2026 generated $61 million free cash flow, down from $172 million.
- Service credits create liability: customer contracts tie credits and refunds to platform availability and performance commitments.
What makes Zscaler unique
- Inspection runs at substantial scale: Zscaler says it secures more than 750 billion transactions daily.
- Experience monitoring accompanies security: ZDX correlates application, network and device health to diagnose poor user experiences.
- Access controls extend on premises: ZPA Private Service Edge supports direct, least-privileged connections for local users.
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Benefits
Comprehensive health plans
Supportive parental & family leave
On-demand learning & development
Company-sponsored volunteering
Global tuition assistance program
Guilt-free paid time off
Growth & Insights and Company News
6 month growth
-6%1 year growth
-2%2 year growth
-2%Zscaler, a US cloud cybersecurity company, said on October 12, 2026, that it is offering a limited preview of Anthropic's Claude Mythos 5.1 in its Endpoint AI Security product. The model is meant to help security teams analyse AI activity on managed employee devices and identify potential attack paths. Endpoint AI Security records AI agent activity and enforces policies, while Mythos powers Exploit Paths, a feature that connects evidence and identifies possible attack sequences. Security teams can then use endpoint controls to block risky commands or access to sensitive data. Deployment may raise workplace privacy and compliance questions. In the US, agencies have scrutinised AI-driven employee monitoring, and legal advisers have recommended clear notices and governance safeguards.
Zscaler shares have climbed 56% in three months, against a 2.8% gain for the S&P 500, though they remain down 26% over twelve months. The rise comes even as the cybersecurity company guided for slower growth. Sales grew 25% in fiscal Q4 2026. Management forecast fiscal 2027 revenue growth of 16.6% to 17.5%, and repeated that outlook at an Investor Day on October 6, 2026. Investors may be counting on Security for AI products, whose bookings rose more than 50% from the prior quarter. Management said guidance does not call out their contribution. Shares trade at 11.3 times sales, against 3.1 times for the S&P 500. Zscaler named a new chief revenue officer on September 24, 2026, and guided fiscal Q1 2027 revenue of $935 million to $939 million.
Zscaler unveiled a strategic partnership with IBM and Red Hat, integrating its Autonomous Application Shield with IBM's Lightwell platform. The collaboration addresses enterprise cybersecurity vulnerabilities during the critical window between software flaw disclosure and patch deployment. The deal expands Zscaler's reach in large enterprise environments and positions the company in AI-driven cybersecurity. Zscaler shares have risen 70% from their year-to-date low. However, the company remains unprofitable, posting a net loss of $3.4 million in its latest quarter despite 25% revenue growth in fiscal Q4. Insider activity shows 36 sell transactions against zero buys over the past 12 months. Analysts view the stock as fully priced at a forward price-to-earnings multiple of approximately 284 times.
Beyond VoIP and SCCM: Securing Legacy Applications with ZPA. VPN for Legacy Apps started with VoIP and server-to-client apps like SCCM. New capabilities now extend it to support full zero trust access to IP address dependent systems like mainframes, multi-entity organizations and complex routing environments, so more of your legacy estate can move to Zscaler Private Access (ZPA). Most organizations moving from a traditional VPN/Firewall to zero trust reach the same point: user-to-app traffic moves to ZTNA easily, but a set of legacy apps keeps the old VPN concentrator or NGFW running. VPN for Legacy Apps in ZPA closes that gap. It gives those apps a home on the Zscaler Zero Trust Exchange, delivered through the same Zscaler Client Connector users already have. You can move off your traditional VPN vendor completely, with one agent, one policy framework and one platform for all private access, instead of running Zscaler and legacy VPN solutions side by side. Why the last mile of VPN migration is the hardest. In its earlier post, Zscaler, Inc. introduced VPN for Legacy Apps in ZPA. It covers the applications that have challenges with zero trust design: Cisco Jabber, Avaya and Genesys VoIP, SCCM, follow-me printing and active FTP. These apps need the server to reach back to the client, and many expect a fixed client IP. That is why the VPN concentrator stays on long after everything else has moved to ZTNA. As more customers move these apps onto ZPA using VPN for Legacy App solution, they have told Zscaler, Inc. what would make large migrations even smoother: onboarding large VPN configurations quickly, supporting systems that expect a fixed client IP, bringing acquired companies onboard on their own terms, and fitting cleanly into existing routing. Over the last few releases, Zscaler, Inc. has delivered a set of features that address each of these needs and open VPN for Legacy Apps to use cases beyond where it started. Together, they make onboarding a legacy app to ZTNA as simple as adding it to your VPN, so you can retire your legacy VPN concentrators with confidence. Expanded use-case coverage. The first set of capabilities removes common blockers that keep legacy apps on the VPN, while making onboarding and day-to-day operations simpler. 1. User group-based access policy. Legacy VPN access is often defined by IP ranges alone, which says little about who is actually connecting. Access policies for VPN for Legacy Apps can now use IdP group attributes alongside existing IP criteria. Admins can grant access to a legacy app based on who the user is (for example, the finance or contact-center group), not just which network range they target and coming from. 2. FQDN wildcard support: onboard everything, then migrate in phases. A typical VPN configuration covers a large number of hosts and domains, and discovering and rebuilding each one as an exact ZPA segment before cutover takes time. One missed host can break a VoIP callback or an SCCM push with no obvious cause. Network segments now support wildcard FQDNs, such as *.acme.com, so a single definition covers your legacy destinations on day one. You can move all of your VPN traffic to Zscaler in one step and retire the VPN, with users working just as they did before. From there, migrate to ZTNA at your own pace: use ZPA visibility to see which apps are really in use, then carve out specific network segments with least-privilege policies, one app group at a time. Upfront discovery and rework drop sharply. 3. Static IP assignment to users: keep IP-based controls working. Mainframes and many other legacy systems still trust an IP address. Firewalls, application allowlists and licensing servers key on the client IP, and regulated teams need a stable user-to-IP mapping in their logs. Admins can now statically map a user to an IP address, so the user gets the same address every time they connect to VPN for Legacy Apps. Security teams can track the user by IP across enterprise systems, allowlist-based apps keep working, and IP-based firewall rules need no rewrites. Banks, healthcare providers and other regulated teams keep a consistent user-to-IP record for audit and compliance. 4. Micro-tenancy: isolation inside one ZPA tenant. Mergers, acquisitions and multi-campus organizations bring separate VPN estates, each with its own apps, admins and policies, and often overlapping RFC 1918 address space. VPN for Legacy Apps now works with ZPA Microtenants, which provide isolation inside a single ZPA tenant. Each subsidiary, acquired business or campus can run its legacy app segments, Network Connectors and policies in its own microtenant, on its own timeline, even when its private address ranges overlap with others. Microtenants can also share network segments with each other, with granular control over which segments are shared and with whom. Central IT keeps one platform and one view, while each business onboards fast. 5. BGP summary routes: simpler routing integration. Previously, the customer's router had to advertise prefixes that exactly matched each ZPA segment, so every new or changed segment meant a router change request and coordination between security and network teams. Now your router can send a single summary route to the Network Connectors. Network Connectors then use conditional routing to advertise the specific routes that match your configured segments. For example, if the router sends 10.1.1.0/24 and the network segment is 10.1.1.1, the Network Connector advertises only 10.1.1.1/32. The network team configures BGP once, and the security team adds or changes network segments in ZPA without opening a router ticket. Enterprise-ready: resiliency, control and visibility. With these capabilities, VPN for Legacy Apps goes beyond the handful of use cases to supporting all the use cases large enterprises run need Get started: ZPA trial for VoIP and legacy application Zero Trust migration. ZPA now supports VoIP, server-to-client (S2C) applications, and all IP address dependent use-cases. This enables customers to move all their applications and streamlines operations by consolidating their secure remote access solution with Zscaler Private Access. Check out the latest product innovations with ZPA in addition to network connectivity. And read the Forrester Total Economic Impact study to learn how ZPA customers have realized 289% ROI. Contact your regional sales team to learn more about the solution and get a free 30 day trial to explore the solution, or take a quick tour. Was this post useful? Yes, very! Not really Disclaimer: This blog post has been created by Zscaler for informational purposes only and is provided "as is" without any guarantees of accuracy, completeness or reliability. Zscaler assumes no responsibility for any errors or omissions or for any actions taken based on the information provided. Any third-party websites or resources linked in this blog post are provided for convenience only, and Zscaler is not responsible for their content or practices. All content is subject to change without notice. By accessing this blog, you agree to these terms and acknowledge your sole responsibility to verify and use the information as appropriate for your needs.
Zscaler works with IBM, Red Hat on cybersecurity for private apps. Published on 10/05/2026 at 11:00 am EDT By Kelly Cloonan Zscaler is working with IBM and Red Hat to offer a cybersecurity solution aimed at protecting businesses' private applications from artificial intelligence-driven threats. The companies said Monday the offering is tailored for the gap between when a cyberattack happens and when a company prepares and deploys fixes, helping organizations reduce risk as cyberattackers use AI tools to exploit vulnerabilities faster. The collaboration combines Zscaler's Autonomous Application Shield offering with IBM and Red Hat's Lightwell solution to assess a private app's current risk profile, provide protections while remediation is under way and deliver software fixes to resolve underlying vulnerabilities. "As attackers weaponize newly disclosed vulnerabilities faster than enterprises can respond, organizations need a way to protect private applications immediately while fixes are being prepared and deployed," said Joby Menon, senior vice president of product management at Zscaler. Zscaler said its Autonomous Application Shield offering is currently available through an early access program. Write to Kelly Cloonan at [email protected] (END) Dow Jones Newswires 10-05-26 1059ET (C) Dow Jones - 2026