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Capgemini

Global consulting, technology services, outsourcing

Transformation Manager

Implementation & Technical Account ManagementUpdated on Nov 14
Full-timeNavi Mumbai, Maharashtra, IndiaNo salary listedIn-person

About the Job

Requirements

  • Extensive experience in Application Maintenance Delivery across technologies; SAP, BI, and CCA experience is preferred.
  • Strong transformation and continuous improvement expertise in Automation, Robotic Process Automation, Generative AI, and Lean/Six Sigma.
  • Ability to measure return on investment, analyze key performance indicators, and drive service improvements.
  • Stakeholder management, communication, and change management capabilities.
  • Solid understanding of ITIL processes, industrialization, cost optimization, and large-scale delivery governance.

Responsibilities

  • Own and drive productivity improvement and transformation initiatives for large Application Management Services accounts of 250 or more full-time equivalents.
  • Act as second-in-command to the Engagement Manager, ensuring delivery excellence and cost optimization.
  • Lead transformation levers such as ZeroOps, Automation, Generative AI, and Problem Management.
  • Manage senior stakeholders across client and internal teams, ensuring alignment and execution.
  • Ensure strong ITIL-based service management across Incident, Problem, and Knowledge Management, and improve key performance indicators and service-level agreements.

Desired Qualifications

  • Experience with SAP, business intelligence, and CCA is preferred.

About the Company

Capgemini

Global consulting, technology services, outsourcing

Capgemini provides consulting, technology services, and outsourcing to help organizations transform digitally. Its offerings include strategy and transformation consulting, system integration, application development, IT infrastructure management, and managed IT operations. It differentiates itself with a global presence in over 50 countries and a focus on applying AI, cloud, and cybersecurity to real business problems. Its goal is to help clients navigate digital transformation and improve efficiency and innovation through tailored, contract-based or managed services.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1967

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