Veterinary Receptionist
About the job
- Previous customer service experience is required.
- Strong verbal and written communication skills are required.
- Comfort answering phones and assisting clients in person is required.
- Strong computer and data-entry skills are required.
- Ability to manage multiple priorities in a busy reception environment is required.
- Confidence handling payments and basic financial transactions is required.
- A compassionate, professional approach when working with pet owners is required.
- Dependability and ability to meet the minimum commitment of two shifts per month are required.
- Greet clients and check patients in and out of the hospital.
- Answer incoming calls and direct questions to the appropriate team member.
- Schedule appointments and assist with incoming Emergency and Specialty visits.
- Create and update client and patient accounts and medical records.
- Obtain referring veterinarian information and help coordinate medical records.
- Process admissions, discharges, invoices, and client payments.
- Maintain accurate electronic records and documentation.
- Assist with scanning, emailing, filing, and other front desk administrative tasks.
- Help keep the reception and client-facing areas organized and welcoming.
- Partner with Client Care, Veterinary Technicians, Veterinarians, and hospital teams to keep the front desk running smoothly.
- Veterinary receptionist, animal hospital, medical reception, or healthcare experience is preferred.
About the company
Ethos Veterinary Health operates a nationwide network of more than 140 specialty and emergency veterinary hospitals across North America. It brings together over 1,500 specialized veterinarians who treat nearly 2 million pets each year. Hospitals in the network share advanced diagnostic tools and apply a scientific, evidence‑based approach to patient care, enabling collaboration across sites and access to specialized expertise. What makes Ethos different is the combination of a large, integrated network with deep specialty medicine and a focus on high-quality outcomes and professional collaboration, rather than isolated clinics. The company’s goal is to raise veterinary standards by delivering expert, evidence‑based care and to provide rewarding careers for veterinary professionals while advancing pet health.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Woburn, Massachusetts
Founded
2015
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Simplify's Take
What believers are saying
- VetRec reached 600 doctors and 900 staff by August 2026.
- Ethos opened 2026 ER Immerse recruiting across Texas, Florida, and California.
- Leslie Storms became president on December 1, 2025, restoring permanent leadership.
What critics are saying
- FTC order limits specialty acquisitions near rivals through 2032, capping roll-up growth.
- Leadership churn from Ryan Buck to Leslie Storms signals strategic instability in 2025.
- Sambolin litigation over hospital care keeps malpractice and reputational risk alive.
What makes Ethos Veterinary Health unique
- 140+ specialty and emergency hospitals give Ethos dense referral coverage.
- Ethos Discovery and clinical trials embed research into daily hospital operations.
- VetRec partnership adds enterprise AI recordkeeping across specialty and emergency workflows.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- Health Savings Account/Flexible Spending Account
- Paid Vacation
- Paid Sick Leave
- 401(k) Retirement Plan
- 401(k) Company Match
- Wellness Program
- Flexible Work Hours