Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : DevOps, Microsoft Azure IaaS, Google Cloud Platform Administration, Microsoft Azure PaaS
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and diagnosing issues across various critical business systems. This role requires dynamic problem-solving to ensure smooth operation and minimal disruption. The professional collaborates with different teams to identify root causes and implement effective solutions, maintaining system reliability and performance throughout the day.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate cross-functional efforts to streamline issue resolution and improve system stability.
- Mentor junior team members to enhance their technical capabilities and problem-solving skills.
- Continuously evaluate and improve support processes to increase efficiency and effectiveness.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in DevOps, Microsoft Azure PaaS, Microsoft Azure IaaS, Google Cloud Platform Administration.
- Strong knowledge of cloud infrastructure management and deployment automation.
- Experience with continuous integration and continuous delivery pipelines.
- Ability to troubleshoot complex system issues in multi-cloud environments.
- Familiarity with infrastructure as code tools and configuration management.
- Understanding of monitoring and alerting frameworks to maintain system health.

Additional Information:
- The candidate should have minimum 5 years of experience in DevOps.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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