Emergency Operator/Dispatcher

The expected hiring range for this position is:

$28.30-$34.51.

Please note that the pay range information is a general guideline only. The pay offered to a selected candidate will be determined based on factors such the scope and responsibilities of the position, qualifications of the selected candidate, business considerations, internal equity, and external market pay for comparable jobs.

This position is not available for relocation assistance, sponsorship assistance or our referral bonus program.

About the Role:

Fermilab Security and Emergency Management Division is seeking an Emergency Operator/ Dispatcher who under general supervision, will be responsible for receiving, interpreting and providing emergency telecommunication and emergency dispatching for Fermilab Fire/EMS, Security and FESS. This individual will prioritize non-emergence and emergency telephone/dispatch/radio calls and requests on a 24 hours/day, 7 days/week environment.

What your day-to-day as an Emergency Operator/ Dispatcher at Fermilab will look like:

• Receive non-emergency calls; follows protocol/procedures in asking appropriate questions and notifies appropriate personnel, transforms requests into proper radio message format; Records and monitors status of personnel and equipment and coordinates operations through radio and telephone communications.
• Receive all Security, Fire/EMS emergency calls via radio or emergency lines as well as non-emergent calls. 
• Monitor & operate Fermilab and local fire and law enforcement emergency radio channels and Fermilab emergency warning systems.
• Receive, place, and redirect intra-Laboratory, local, long distance, conference, and over-seas calls; provides directory assistance; send, receive and log facsimile messages.
• Respond to customer questions, concerns and complaints about Laboratory services and operations.
• Monitor site-wide fire, security, and utility alarm enunciation system. Correlate activated alarms with system testing activities and irregularity reports; dispatches responders as required.
• Receive and forward requests for Fermilab assistance and mutual aid for off-site law enforcement and fire/medical emergencies.
• Activate Emergency Operating Center (EOC) procedures when directed.
• Maintain logs, records, call lists, and emergency instructions; complete and submit reports as required.
• Keep informed of current and applicable Fermi Security and Fire Department policies, procedures and protocols.
• Conduct equipment checks and reports/logs deficiencies to supervisor.
• Monitor administrative two-way communications systems for other Laboratory groups and dispatch required services using standard radio code system.
• Performs other duties as assigned by supervisor.
• Abides by and is responsible for performing all duties in accordance with all environmental, health and safety regulations and practices pertinent to this position.

Essential Skills and Attributes for Success:

• High School Diploma or equivalent and a minimum of 1+ years of relevant experience.

Applicable Knowledge, Skills and Abilities Required:

• Use of two-way public safety radios, telephone switchboard.
• Strong verbal and written communication skills.
• Possess basic computer skills (MS Office), report writing and the ability to multi-task. 

Work Arrangement:
Please note that the described work arrangement is subject to change based on business needs and is not guaranteed to be final. 

• Onsite: This is an onsite role, and the candidate must be able to work from our Batavia office.

Benefits/Perks:
Fermilab offers a competitive and comprehensive benefits program, including:

• Medical, Dental, Vision and Flexible Spending Accounts
• Paid time off
• Life insurance
• Short and Long-term disability insurance
• Retirement benefits
• Onsite day care

Why Fermilab: 
Fermilab is America’s premier laboratory for particle physics and accelerator research, funded by the U.S. Department of Energy. We support discovery science experiments in Illinois and locations around the world, including deep underground mines in South Dakota and Canada, mountaintops in Arizona and Chile, CERN in Europe and the South Pole.

Pre-Employment Screening:

Drug-Free Workplace & Pre-Employment Screening  

Fermilab is dedicated to fostering a safe, productive and drug-free environment. An offer of employment is contingent upon the successful completion of a background check and drug screening.

HSPD-12

In accordance with Homeland Security Presidential Directive 12 (HSPD-12) new employees are required to obtain and maintain a HSPD-12 Personal Identity Verification (PIV) Credential. To obtain this credential, new employees must successfully complete and pass a federal background check investigation. This investigation includes a declaration of illegal drug activities, including use, supply, possession, or manufacture. This includes marijuana and cannabis derivatives, which are still considered illegal under federal law, regardless of state laws. Failure to obtain or maintain such government access authorization could result in the withdrawal of a job offer or future termination of employment.

Foreign Government Sponsored Activities

Fermilab employees, and certain guest researchers and contractors, are subject to particular restrictions related to participation in Foreign Government Sponsored or Affiliated Activities, as defined and detailed in United States Department of Energy Order 486.1A. Such individuals will be asked to disclose any participation for review by Fermilab's Office of General Counsel.

REAL-ID Requirement for access to Fermilab Campus
Fermilab requires all members of the public to produce a REAL-ID, or equivalent, to access the Fermilab Campus for interviews or career events. A list of acceptable forms of ID can be found here: https://get-connected.fnal.gov/wp-content/uploads/2021/09/REALID-Documents.pdf. If a candidate is selected for an interview but does not possess any of the equivalent documents, we may schedule a virtual interview. 

Equal Opportunity Statement   

Fermilab is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.