Facility Operations Lead

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Facility Operations Lead supports event setup and teardown, custodial duties, housekeeping, and light maintenance while leading the Operations Staff. This position is responsible for leading assigned crews through event setups, communicating instructions clearly, and ensuring work is completed accurately, safely, and on schedule. The Operations Lead may be assigned to lead a crew and complete event setups without a supervisor physically present. This requires strong leadership, sound judgment, reliability, and the ability to take ownership of assigned responsibilities while maintaining communication with Operations Management.

This role pays an hourly rate of $16.00 - $18.00.

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until February 5, 2027.

• Lead assigned Operations crews through event setups and teardowns, ensuring tasks are completed correctly, efficiently, and according to schedule.
• Read and interpret event setup diagrams, communicate placement instructions, and ensure tables, chairs, staging, and other setup elements are arranged according to event specifications.
• Demonstrate proper setup procedures and provide hands-on guidance to employees who may be unfamiliar with specific tasks.
• Take responsibility for the quality and completion of assigned setups, identifying and correcting errors before the crew finishes.
• Provide clear, professional direction to team members and maintain effective communication with Operations Supervisor and the Operations Manager regarding progress, concerns, and changing priorities.
• Exercise sound judgment and work independently when leading a crew without a supervisor on-site, while recognizing when issues require management assistance.
• Help maintain team accountability by promoting safe work practices, professional conduct, productivity, and adherence to facility procedures.
• Assist with training and coaching Operations employees to improve consistency, teamwork, and setup quality.
• Perform standard Operations duties, including event setup and teardown, custodial tasks, housekeeping, and light maintenance as assigned.
• Maintain the overall appearance, cleanliness, and presentation of the facility.
• Provide courteous guest service and basic information about the building, events, and surrounding community.
• Perform other duties as assigned.

• High school diploma or equivalent is preferred.
• Previous leadership, team lead, or supervisory experience is preferred but not required.
• Demonstrated ability to lead a team, delegate tasks, and provide clear, professional instructions.
• Strong communication and interpersonal skills, including the ability to explain setup procedures and assist employees with varying levels of experience.
• Ability to read and follow event setup diagrams and accurately communicate table, chair, and room arrangements.
• Dependable, trustworthy, and capable of working independently while taking responsibility for assigned crews and completed work.
• Strong problem-solving skills, attention to detail, and the ability to make sound decisions in a fast-paced environment.
• Ability to manage multiple tasks, meet deadlines, and adjust to changing event requirements.
• Willingness to assist with hands-on work and lead by example.
• Ability to work variable schedules, including days, evenings, overnights, weekends, and holidays, based on event needs.
• Ability to lift and move heavy objects, with or without reasonable accommodation.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.