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PDS Health

Integrated healthcare support company

Healthcare Coordinator

Full-TimeDeadline 10/2/27
$15.75 - $22/hr
Entry
Spring, TX, USA
In PersonTravel might be required between offices.
Medical, Clinical & VeterinaryClinical Support & Patient Administration

About the job

Requirements
  • A high school diploma or general education degree (GED) is required.
  • Knowledge of office practices, technology applications, and patient insurance is required.
  • The candidate must be results-oriented, able to set realistic goals, meet commitments, persist, and prioritize daily work to achieve results.
  • The candidate must be a patient advocate who is flexible, adaptive, empathetic, passionate, and ethical.
  • The candidate must be a process-focused operator who makes data-driven decisions, is detailed, organized, and structured, understands operational processes, and is proficient with computers.
  • The candidate must demonstrate financial acumen by understanding profit drivers, using metrics to manage, building financial understanding among team members and clinicians, and understanding local market drivers and competition.
  • The candidate must be able to influence by actively listening and observing behavior and creating a win-win need for change.
  • The candidate must be self-motivated and reliable, and able to work independently and as part of a team.
  • The candidate must be able to multitask effectively without compromising work quality.
  • The candidate must have interpersonal, oral, and written communication skills.
  • The candidate must be able to handle and maintain the confidentiality of patient records.
  • The candidate must be organized and detail-oriented and able to work in a fast-paced environment.
Responsibilities
  • Partner with supported dentists to gain patients’ financial commitment to begin the dentist-diagnosed course of treatment.
  • Use financial options to support case acceptance, educate patients on treatment choices, overcome common patient objections, and proactively keep dentists’ schedules productive.
  • Support each patient in a consultative and educational manner while supporting a positive patient experience and long-term patient relationships.
  • Model company culture, values, standards, and operational practices based on the We Believe Behavioral Framework.
  • Develop proficiency in the PDS system and tools to assist patients in making decisions suited to their wants and needs.
  • Execute the Healthcare Coordinator handoff in partnership with each clinician for every examination patient.
  • Serve as the subject matter expert on available financial options so patients can choose treatment that fits their budget.
  • Professionally address common patient objections to starting treatment.
  • Obtain necessary insurance pre-authorizations before treatment when required.
  • Ensure offices exemplify the Comprehensive Care Model and make referrals outside the office when appropriate.
  • Participate in daily morning huddles, monthly team meetings, and other required meetings.
  • Understand business imperatives and how the role affects metrics and results.
  • Make decisions consistent with the PDS Brand framework and demonstrate stewardship of the brand.
  • Learn about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
  • Maintain professional appearance and demeanor in accordance with company policies and address others professionally and respectfully.
  • Comply with company policies and state, federal, and other regulatory requirements.
  • Perform other duties and responsibilities as assigned.
Desired Qualifications
  • Prior coursework or on-the-job training in dentistry, insurance, or business is preferred.

About the company

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PDS Health

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PDS Health is a healthcare support organization serving dental and medical practices. The company provides business, technology, clinical, administrative, and operational services that help affiliated practices deliver integrated care. It serves patients, clinicians, practice owners, healthcare teams, and communities across its supported network. Its operating model centers on locally led practices connected through shared technology, revenue-cycle, supply-chain, talent, and administrative services. Teams work across clinical care, practice operations, technology, billing, procurement, recruiting, training, and patient support. Teams support coordinated daily delivery.

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