Cummins

Builds engines, generators, and powertrains

Service Administrator

Customer SupportConfirmed live in the last 24 hours

Full-timeSumner, WA, USA$72.2k - $108.2k /yrIn-person

About the Job

Requirements

A technical trade school or vocational diploma or certification, or equivalent experience, is required.
Significant and/or in-depth knowledge obtained through specialized training is required.
Good organizational skills and the ability to work well with others are required.
Ability to work in a fast-paced environment and under pressure is required.
Strong computer skills and excellent customer service are required.
Effective communication and customer focus are required.
Knowledge of service documentation, warranty processes, and technical escalation is required.

Responsibilities

Serve as the primary point of contact with customers by phone or at the branch and develop positive relationships with key customers.
Analyze customer needs, gather pertinent information, open work orders, provide quotes, develop claims, prepare repair plans, schedule work, and provide customers with repair status updates.
Create complex work orders, including diagnostic plans, quotes, and repair plans, determining repair duration based on parts and labor availability; review plans with the Service Supervisor or Team Lead before contacting customers.
Work with the Service Supervisor and/or Team Lead to schedule job assignments.
Resolve customer concerns regarding Cummins or distributor warranties and explain charges to customers.
Monitor workshop performance metrics, including labor productivity and customer satisfaction.

Job Summary:

Serves as primary customer contact to promote quality customer service and increase business within the branch location.

We are looking for a talented Service Administrator to join our Distribution business in (Sumner, WA).

Will make an impact in the following ways:

Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
Analyze customers needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work.
Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plans with the Service Supervisor/Team Lead prior to customer contact.
Works with the Service Supervisor and/or Team Lead to schedule job assignments.
Develops positive relationships with key customers; resolves customer concerns regarding Cummins' or distributor warranties; explain charges to customers.
Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction.

good organizational skills, works well with others, excels in a fast paced environment and under pressure, strong computer skills and excellent customer service.

Education, Licenses, Certifications:
Technical trade school/ vocational diploma or certification or equivalent experience required.
This position may require licensing for compliance with export controls or sanctions regulations.

Experience:
Requires significant and/or in-depth knowledge obtained through specialized training.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

In order to be successful in this role you will need the following:

Good organizational skills
Works well with others
Excels in a fast paced environment and under pressure
Strong computer skills and excellent customer service
Communicates effectively
Customer focus
Service Documentation
Warranty Process
Technical Escalation

Pay Range: 72,160.00 - 108,240.00 USD ANNUAL

About the Company

Cummins

Builds engines, generators, and powertrains

Cummins designs and manufactures engines, power generation systems, and related components for commercial vehicles, industrial machinery, and stationary power. Vehicle and equipment makers install its diesel and natural gas engines, while businesses use its generator sets for backup and continuous electricity. Its components include turbochargers, emissions controls, transmissions, axles, and brakes, and its Accelera business builds batteries and electric powertrain systems. Cummins earns revenue from equipment and component sales, replacement parts, and maintenance through company-owned and independent distributors and dealers. Cummins was founded in 1919 and is headquartered in Columbus, Indiana.

Company size: 10,001+
Company stage: IPO
Headquarters: Columbus, IN
Founded: 1919

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