Restaurant General Manager

Job Description

As a Restaurant General Manager at Raffles Al Areen palace Bahrain , you are responsible for leading the overall operation of the restaurant, ensuring exceptional guest experiences, commercial performance, and operational excellence.

Key Responsibilities

Restaurant Operations & Guest Experience

• Oversee the daily operations of the restaurant, ensuring smooth, efficient, and high-quality service delivery.
• Create a warm, personalised, and memorable dining experience for every guest.
• Maintain exceptional service standards aligned with Banyan Tree luxury hospitality expectations.
• Conduct regular floor presence and engage with guests to understand their experience and feedback.
• Handle guest feedback, complaints, and service recovery with professionalism and a solutions-focused approach.
• Ensure restaurant ambience, presentation, cleanliness, and overall guest journey are consistently maintained.

Leadership & Team Management

• Lead, motivate, and develop the restaurant team to deliver exceptional service standards.
• Build a culture of teamwork, accountability, and continuous improvement.
• Manage recruitment, onboarding, training, coaching, and performance development of team members.
• Conduct regular briefings and ensure the team is fully aligned on daily operations, promotions, and guest expectations.
• Identify training needs and support ongoing learning and development initiatives.
• Promote a positive and engaging working environment.

Financial Performance & Commercial Management

• Drive restaurant revenue, profitability, and overall financial performance.
• Monitor sales performance, guest spend, and operational costs.
• Support menu engineering, promotions, and revenue-generating initiatives.
• Manage labour costs, productivity, and resource planning effectively.
• Ensure compliance with budgetary objectives and financial targets.
• Work closely with the Executive Chef and Food & Beverage leadership team to maximise business opportunities.

Food & Beverage Standards

• Ensure consistent delivery of food and beverage quality in collaboration with culinary teams.
• Maintain strong knowledge of menus, ingredients, allergens, and beverage offerings.
• Support upselling and suggestive selling initiatives to enhance guest experience and revenue.
• Ensure compliance with food safety, hygiene, and HACCP standards.
• Review operational procedures and identify opportunities for improvement.

Communication & Collaboration

• Maintain strong relationships with suppliers and external partners where required.
• Participate in operational meetings and contribute to broader Food & Beverage strategies.
• Communicate effectively with senior leadership regarding performance, challenges, and opportunities.

Health, Safety & Compliance

• Ensure compliance with all hotel policies, operational standards, and local regulations.
• Maintain high standards of cleanliness, hygiene, and workplace safety.
• Ensure responsible service of alcohol in accordance with regulations and company policies.
• Promote safe working practices across the restaurant team.

Qualifications

Qualifications & Experience

• Previous experience as a Restaurant Manager, Assistant Restaurant Manager, or Restaurant General Manager within a luxury hotel, resort, or high-end restaurant environment.
• Strong knowledge of premium dining operations and luxury guest service standards.
• Proven experience managing teams and driving operational performance.
• Strong financial acumen with experience managing budgets, costs, and revenue targets.
• Experience in pre-opening environments is an advantage.
• Excellent command of spoken and written English; additional languages are beneficial.

Competencies

• Strong leadership and people management skills
• Passion for food, beverage, and guest experiences
• Commercially driven with strong business acumen
• Excellent communication and interpersonal skills
• High attention to detail and service excellence mindset
• Ability to inspire and motivate teams
• Strong organisational and problem-solving skills
• Ability to work effectively under pressure
• Professional presence and discretion
• Commitment to delivering exceptional luxury hospitality experiences

Additional Information

• Opportunity to join the first Raffles in Bahrain
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.