General Manager

Overview

Exciting and diverse retail leadership opportunity in a dynamic work environment.  We offer excellent compensation, opportunities for professional growth, and a robust benefits plan that includes: medical, dental, vision, personal time off (PTO), paid holidays, basic life insurance, short/long term disability, pet insurance, generous team member discounts, 403(b)/401(k) plan with match after 1 year, and bonus eligibility. Additionally, no inventory or overnights. You captain the ship and lead a team while improving your community!

While we do not currently have an opening for a General Manager in all locations, we are collecting resumes for future opportunities and will connect with applicants who meet the qualifications for this role. If you would like to be considered for an upcoming General Manager position at one of our stores, please submit your application and indicate the county(ies) you are interested in working: 

• Prince George's County
• Montgomery County
• Fairfax County
• District of Columbia

Responsibilities

Essential Competencies: · Customer Focus · Financial Acumen · Ensures Accountability · Develops Talent · Builds Effective Teams · Demonstrates Self Awareness · Situational Adaptability

Key responsibilities and Accountabilities:1. Talent Leadership & DevelopmentRecruits, develops, coaches, and retains a high performing and diverse team, including assistant managers, team leads, and associates. Fosters a culture of continuous learning, engagement, accountability, and performance excellence.2. Customer & Donor ExperienceCreates and sustains an environment that delivers exceptional service to internal customers (associates, peers, and other departments) and external customers (donors, shoppers, and community partners).3. Sales & Financial PerformanceDrives revenue growth, profitability, and expense control through effective management of sales, labor, and operating costs. Utilizes data, reporting, and business insights to inform decisions and achieve financial targets.4. Inventory & Production ManagementManages inventory levels, production flow, and merchandise quality to ensure consistent product availability and maximize revenue generation on the sales floor.5. Donations OperationsEnsures efficient intake, processing, and flow of donations while adhering to all safety, security, regulatory, and organizational requirements.6. Operational Excellence & ReportingCompletes all bookkeeping, accounting, and reporting requirements accurately and on time, including time and attendance, production reports, sales reporting, and surveys.7. Merchandising & Presentation StandardsEnsures all visual merchandising and sales floor presentation standards are executed consistently to drive customer engagement and sales.8. Market Awareness & Competitive PositioningMaintains awareness of local market trends and competition and proactively adjusts strategies to maintain and improve store performance.9. Communication & CollaborationMaintains clear, timely, and professional communication through email, phone, and in person interactions. Collaborates effectively across departments and with leadership.10. Safety & ComplianceMaintains a safe and secure environment for employees and customers by enforcing all safety protocols, policies, and procedures consistently.11. Policy Adherence & Organizational ValuesEnsures compliance with all company policies, standards, and RISE values. Leads by example in ethical decision making and accountability.12. Leadership Engagement & Special ProjectsParticipates in meetings, initiatives, and special projects that support organizational goals and continuous improvement.13. Other DutiesPerforms other duties as assigned to support the store and organizational success.

Supervisory Responsibility:

This position has supervisory responsibility for retail and production staff, including assistant managers, team leads, and associates.

Qualifications

Required Qualifications:

1. Proven track record of successful leadership and sound judgment in retail or a comparable service oriented environment (military experience may be considered).

2. High school diploma or equivalent and 3–5 years of management experience in retail or a similar environment.

3. Strong verbal and written communication skills in English sufficient to perform job duties, including written reports and professional correspondence.

4. Proficiency in basic math and computer applications, including spreadsheets, POS systems, and timekeeping systems.

5. Access to reliable transportation and ability to travel between locations for business purposes, with or without reasonable accommodation.

6. Flexibility to work varied schedules, including evenings, weekends, and holidays in a seven day retail operation.

7. Demonstrated ability to inspire, coach, and develop teams to deliver exceptional customer service and achieve results.

Preferred Qualifications:

1. Bachelor’s degree in business or related field.

2. Fluency in a language other than English.