Cleveland Clinic

Non-profit medical center delivering care

Surgery Special Unit Coordinator - Taussig Administration

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeCleveland, OH, USANo salary listedIn-person

About the Job

Requirements

A High School Diploma or GED.
Working knowledge of computerized appointment and operating-room scheduling systems, patient billing, insurance processing, or related office functions supporting patient access.
Knowledge of Microsoft Word and Excel applications.
Two years of related experience providing broad knowledge of medical terminology, patient registration, patient billing, insurance processing, or appointment and operating-room scheduling; alternatively, three years of customer service concierge experience.
Proficiency using a personal computer and general knowledge of personal-computer-based systems and software.
Ability to interact successfully with all levels of personnel.
Ability to communicate extensively by phone and in person.
Strong written and verbal communication and organizational skills.
Ability to handle multiple tasks, maintain confidentiality, work with minimal supervision, function independently and as part of a team, work under stringent deadlines, and take appropriate action in stressful situations.
Ability to stand, walk, and sit for extended periods; lift and carry up to 25 pounds; handle records and operate a computer; and use normal or corrected vision.
Ability to follow standard precautions and use required personal protective equipment.

Responsibilities

Ensure the accuracy of the system-wide master patient index by validating and capturing patient demographic data.
Validate patient physician information and ensure accurate collection.
Validate and capture primary, secondary, and tertiary insurance coverage to ensure accurate billing.
Identify patients needing financial counseling to ensure appropriate payment of services.
Identify services outside the insurance plan or requiring referrals and inform patients of available courses of action.
Triage appointments based on diagnosis, patient preferences, and physician specialty.
Coordinate services and provide special instructions requested by patients, internal physicians, and referring physicians.
Perform intra- and inter-departmental scheduling as requested by physician orders.
Receive orders, process them as indicated by providers, and schedule according to protocol.
Maximize allocated department space by scheduling procedures and surgeries.
Enter routine and emergency add-on appointments into the appropriate programs.
Ensure the accuracy of appointment data, including appropriate CPT coding and case information such as side and equipment.
Enter updates, corrections, and changes to scheduled procedures and surgeries.
Maintain provider schedules for the designated unit and coordinate multiple physician schedules.
Serve as a liaison with the admitting office regarding hospital reservations, admission-information updates, and reservation cancellations.
Notify patients of arrival times according to area protocols.
Act as a resource for department personnel, including surgeons, medical secretaries, nurses, and residents, regarding daily activity.
Communicate with departments to maximize efficiency and expedite the admission process.
Maintain designated space or unit and patient-management calendars and ledgers, and maintain department data according to area needs.
Communicate with patients and their families to provide detailed instructions, directions, and available resources.

Desired Qualifications

In-depth knowledge of medical terminology and CPT/ICD coding.

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Coordinator Surgery Special Unit-Taussig Administration

Location

Cleveland

Facility

Cleveland Clinic Main Campus

Department

Job Code

B16014

Shift

Days

Schedule

8:00am-5:00pm

Job Summary

Assumes responsibility for all activities related to the successful completion of all scheduled and unscheduled pediatric and/or adult surgery and/or procedure patient admissions/appointments. Works in conjunction with physician and/or staff to prioritize admissions/appointments or maximize allocated space based on medical needs.

Job Details

Responsibilities:

Ensures accuracy of system-wide master patient index through validation and capture of patient demographic data.
Validates patient physician information and ensures accurate collection.
Validates and captures primary, secondary and tertiary insurance coverage to ensure accurate billing.
Identifies patients in need of financial counseling to ensure appropriate payment of services.
Identifies services out of insurance plan or requiring referrals; may inform patient of courses of action.
Triage appointments based on diagnosis, patient preferences and physician specialty.
Coordinates services and provides special instructions as requested by patient, internal physicians and referring physicians.
Performs scheduling both intra- and inter-departmentally as requested by physician orders.
Receives orders and processes as indicated by provider and schedules according to protocol.
Responsible for maximizing a department's allocated spaces by scheduling all procedures/surgeries.
Enters appointment into respective programs, both routine and emergency add-on.
Ensures accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).
Enters all updates, correction and changes to scheduled procedures/surgeries.
Maintains provider schedules for designated unit. Coordinates multiple physician schedules. Maintains familiarity with all appropriate scheduling function.
Serves as liaison with admitting office regarding hospital reservations, update admission information and cancels reservations.
Notifies patients of their arrival times per area protocols.
Acts as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.
Communicates with all departments to maximize efficiency and expedite the admission process.
Maintains designated space/unit and patient management calendars/ledgers; maintains department data based on area needs.
Communicates with patients and their families to provide detailed instructions, directions and resources available.
Other duties as assigned.
Shift is 8:00 a.m. - 5:00 p.m., Monday-Friday (No holidays or weekends)

Education:

High School Diploma or GED.
Working knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access.
In-depth knowledge of medical terminology and/or CPT/ICD coding preferred.
Knowledge of Microsoft Word and Excel applications.

Certifications:

None required.

Complexity of Work:

Requires excellent interpersonal skills including the ability to interact successfully with all levels of personnel.
Requires extensive exchange of verbal communication by phone and in person.
Exceptional written and verbal communication and organizational skills are essential.
The ability to handle multiple tasks.
Must treat all information and data within the scope of the position with appropriate confidentiality.
Requires the ability to work with minimal supervision.
Must be able to work in a stressful environment and take appropriate action.
Ability to promote and utilize a consistent problem solving methodology.
Ability to function independently and as a team.
Must be detail oriented, organized and able to work under stringent deadlines.

Work Experience:

Two years related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/OR scheduling. Or three years of customer service concierge experience.
Proficiency in use of personal computer (PC) and general knowledge of PC based systems and software.

Physical Requirements:

Requires frequent standing, walking and sitting for extended periods of time.
Lifting and carrying up to 25 lbs.
Requires manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital.
Normal or corrected vision.

Personal Protective Equipment:

Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.

About the Company

Cleveland Clinic

Non-profit medical center delivering care

Cleveland Clinic runs a nonprofit academic medical center that delivers patient care, conducts research, and educates future clinicians. It provides in-person hospital services, surgeries, and telehealth options, plus digital tools like MyChart to manage care, as well as provider tools such as DrConnect and eRadiology to coordinate care. It differentiates itself by combining clinical care, medical research, and education under a nonprofit model with a broad international network and a strong emphasis on safety and quality. Its goal is to deliver high-quality medical care while advancing medical knowledge and training clinicians to improve health outcomes for diverse populations, globally.

Company size: 10,001+
Company stage: Grant
Total funding: $74.7M
Headquarters: Cleveland, OH
Founded: 1921

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