PayIt is a fast-growing GovTech company on a mission to modernize how residents interact and transact with government, improving the customer experience and helping our client agencies more efficiently and effectively achieve their missions. Our easy-to-implement platform consolidates government services and payments into one connected experience and enables our clients to drive resident trust, collect revenue quickly, and redeploy their staff to more important challenges. This innovative approach to government service delivery has garnered significant recognition in both the public and private sectors, including our inclusion in the GovTech 100 every year since 2017. PayIt solutions cover services including hunting and fishing licensing, DMV, courts, property tax, utilities, tolling, and more.

Our culture welcomes people who exhibit what we call “PayIt DNA”: High integrity, drive, grit, high aptitude, and team orientation. We are collaborative and passionate about the work we do to improve the lives of our government clients and the end users they serve. We have ambitious scaling goals, and we look for team members who are ready to roll up their sleeves, solve problems, and find new opportunities to win with our clients. And we have a lot of fun together.

As a People Operations Coordinator, you will be integral to our small but mighty People Team. You will interact with various organizational stakeholders, deliver world-class service to our workforce, and ensure a positive candidate and employee experience.

You will play a crucial role in ensuring that all of our employees have the best possible experience working here. You will work closely with our People Operations team, focusing on the day-to-day execution of various operations and tasks ranging from data entry to process creation. You'll be involved in onboarding, organizational updates, and supporting our distributed workforce.

This role is a hybrid position based out of Kansas City. This position is ideal for someone eager to grow their human resources and talent management career.

What You'll Be Doing:

General Support:

Serve as the people point of contact for day-to-day people questions and general employee conversations. Support employee inquiries on policy and process matters throughout their employee lifecycle.
Provide operational support and maintain accurate employee data and files across all systems in accordance with state and federal laws
Provide administrative support to PayIt’s people processes, including but not limited to new hire onboarding, benefits administration, performance management, offboarding, payroll, compensation, reporting, tax compliance, and workplace experience
Document people process changes as needed and continually evolve the people and talent tech stack (HRIS, ATS, Team Communications)
Building out people process workflows at PayIt to continuously improve our business effectiveness. Leverage automation and AI tools (i.e. Claude, Gemini, and GPT) to streamline processes.
Administer benefits, including open enrollment, 401(k), and leave management
Support People and Business leaders in performance org design and management
Maintain a high level of confidentiality and discretion in the handling of sensitive information

Program Management:

Support planning and coordination of PayIt culture events, both virtual and in-person
Continuously improve processes and programs that improve the employee lifecycle
Improve the lightweight systems, documentation, and tooling that keep People operations running smoothly
Manage initiatives like our wellness budget by planning activities, tracking expenses, and evaluating vendors

Talent Operations:

Support talent and recruiting operations
Manage job postings across platforms and keep our employer branding strong across our talent channels

What You'll Need:

2-3 years of experience, with a preference for experience in a high-growth-phase organization
A Bachelor's degree in Organizational Psychology, Human Resources, Business, or Communications
Strong organizational skills, attention to detail, and the ability to juggle multiple priorities
Excellent communication skills and familiarity with tools like Google Suite, Slack, and Generative AI tools
You Could Be a Great Fit If You
Are detail-oriented, especially when it comes to data quality
Investigate problems to determine root causes and define robust solutions
Work independently, managing multiple tasks and deadlines effectively
Are an excellent communicator, both verbally and in writing
Are team-oriented, with a collaborative approach to solving problems
Recognize that Sensitive/confidential information must be handled compliantly
Have experience with the use of HRIS and ATS systems

Bonus Points For:

Experience working in a SaaS company
Strong data skills and/or experience building AI solutions
Previous experience in recruiting or talent acquisition
Social media content creation experience

This Role May Not Be a Fit If:

You’re uncomfortable with ambiguity: You prefer well-defined assignments.
You prefer to work on a narrow scope, a single project, or tasks at one time
You enjoy repetitive work

Annual Salary Range:

$55,000—$80,000 USD

Why Work For Us:

Our mission matters. Your work will make life better for our government agency clients and the millions of residents they serve.
You’ll do some of the best work of your career here. We tackle complex challenges that are interesting to solve, and you’ll grow a ton working at PayIt
People are our most important resource. Everyone has a voice. Collaboration is our default setting. And we have fun together.
We #payitforward with our corporate volunteer program, serving the communities where we work and live.
Competitive salaries, excellent benefits, flexible working arrangements, and all the resources you will need to do your best work.

What We Care About:

We hire high-aptitude, high-integrity people who are great communicators and want to be part of a growing team.

A Note About AI at PayIt
We love AI. We use it every day and encourage our team to find creative, effective ways to put it to work. If you join PayIt, you'll bring the same enthusiasm for exploring how AI can amplify impact, productivity, and innovation. During the interview process, though, we want to hear from you, not a model. Our goal is to understand how you actually think, solve problems, and communicate, so we ask that your live conversations and assessment responses be your own work.

Commitment to Equal Opportunity

PayIt is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law.

PayIt is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an email to the People Operations Team and let us know the nature of your request and your contact information.

NOTE: U.S. Citizens and all those authorized to work for any employer in the U.S. are encouraged to apply. We are unable to provide sponsorship in the United States at this time. PayIt participates in E-Verify. To learn more, click here. Canadian Citizens and those authorized to work in Canada without sponsorship are also encouraged to apply.

To all recruitment agencies: PayIt does not accept agency resumes. Please do not forward resumes to our careers’ alias, PayIt employees or any other company location. PayIt is not responsible for any fees related to unsolicited resumes.

Stay Current on PayIt Happenings: Follow Us On LinkedIn, Facebook, and Instagram.

Within the parameters of this position, ensure the confidentiality, integrity, and availability, and exercise due care of, company, client, and citizen data that is stored, processed, and transmitted by and for PayIt, as outlined in PayIt’s Business Code of Conduct and Information Security Policies.

Annual Salary Range: 55000 - 80000 USD

About the company

PayItGov.com operates a digital transaction platform for government agencies to manage payments and refunds from residents. The product centralizes online payments, refunds, transaction tracking, payment reminders, and real-time staff dashboards to streamline service delivery and revenue collection. It differentiates itself by focusing on government customers with end-to-end transaction management and visibility, demonstrated by a high share of online transactions (75%) for its clients, which reduces routine work for agents. Its goal is to improve resident-government interactions by speeding up revenue collection while ensuring privacy and security.

Company Size

201-500

Company Stage

Growth Equity (Venture Capital)

Total Funding

$194.5M

Headquarters

Kansas City, Missouri

Founded

2013

Get referred to PayIt

See people who can refer or advise you

Simplify's Take

What believers are saying

Harris County processed 468,000 transactions and enrolled 185,000 profiles after launch.
Minnesota DNR launched its new licensing system June 9, 2026, expanding PayIt's footprint.
Rockland County's April 2026 win adds multi-year revenue and Apple Pay expansion potential.

What critics are saying

Tyler, Accela, and Oracle Utilities pressure PayIt on enterprise government accounts now.
Government adoption still lags availability; PayIt's March 2026 research names legacy systems.
If Smart Works disappoints, AI differentiation collapses into standard payments plumbing by 2027.

What makes PayIt unique

PayIt owns resident profiles across agencies, reducing fragmented government payment experiences.
Its June 2026 Smart Works suite extends payments into AI-enabled back-office automation.
Harris County and Minnesota DNR deployments prove vertical depth in state and local government.

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Benefits

Salary + standard bonus plan
Healthcare coverage
401(k) + company match
Wellness & mental health perks
Parental leave
Unlimited PTO

Growth & Insights and Company News

6 month growth

-2%

1 year growth

-1%

2 year growth

PayIt

Sep 15th, 2026

PayIt named a 2026 AWS Champion for excellence in government cloud innovation.

PayIt named a 2026 AWS Champion for excellence in government cloud innovation. Cara Schwartzkopf September 15, 2026 Kansas City, Missouri, September 15, 2026 - PayIt, the leader in digital customer experience solutions for state and local governments, has been named a 2026 Amazon Web Services (AWS) Champion by the Center for Digital Government (CDG) and the Center for Digital Education (CDE) for its use of cloud computing to modernize service delivery, streamline revenue collection, and improve the resident experience. This is PayIt's second consecutive year receiving the recognition. PayIt gives state and local government agencies a way to move services online without large upfront costs or long implementation timelines. The SOC 2-certified solution leverages a powerful suite of AWS services to deliver reliability, security, and flexibility at scale. "Our state and local government clients choose PayIt to provide a great experience for residents, making interactions easier and enabling their agencies to operate more efficiently. AWS is a key part of how we enable our clients to digitize transaction workflows that work on even the busiest days. Across our client base, that reliability means agencies collect revenue faster and better serve their communities. We're proud to have this work be recognized by AWS again this year," said Tom Nieto, PayIt president. The annual AWS Champions Awards program recognizes visionary public- and private-sector organizations across state and local government, K-12 and higher education that are using cloud technologies to solve complex challenges and deliver better outcomes for the people and communities they serve. About PayIt PayIt enables state and local government agencies to deliver a great resident payments experience that accelerates the shift to digital. Agencies choose PayIt to better achieve their mission through improved operational efficiency, customer support, and resident satisfaction. Its solutions span property tax, courts, utilities, DMV, outdoors, and more. PayIt provides a single resident profile across agencies and jurisdictions, integrates into back-office and adjacent systems, and its team helps clients drive adoption of digital channels. Serving more than 150 million residents in North America, PayIt, LLC has received awards from Fast Company and StateScoop, and have been listed in the GovTech 100 every year since 2015. PayIt: Smarter for government. Easier for everyone. Media Contact Cara Schwartzkopf Senior Marketing Communications Manager PayIt [email protected]

Boland Hill Media, LLC

Jun 17th, 2026

PayIt taps AI for gov. App and other digital transactions news briefs from 6/17/26.

PayIt taps AI for gov. App and other digital transactions news briefs from 6/17/26. * PayIt, a payments provider for state and local governments, launched PayIt Smart Works, a slate of AI-enabled functions for back-office operations, including consolidation of payment, banking, and remittance data. * Banking-technology provider Mercury launched Mercury Command, an AI-based platform enabling users to make payments and conduct other financial business via natural-language command. * Sutton Bank has agreed to serve as BIN sponsor for clients of issuer processor Thredd that are looking to launch U.S.-based prepaid and debit card programs. * Cryptocurrency exchange Bitget said it will work with Paydify, a payment layer for stablecoin transactions between users and merchants, to enable Paydify merchants to have access to Bitget's user base, which Bitget says totals more than 125 million. * Bolt, a provider of car-rental and other mobility options operating in more than 50 countries, has signed on Klarna to offer payment choices integrated in the Bolt app in Sweden, Germany, Finland, and Norway. * Chargeback management provider Chargeflow added Scott Galit, former chief executive of Payoneer, Scott Maxwell, founder and managing partner of investment firm OpenView, and Natalie Refuah, general partner at investment firm Viola Growth, to its board of directors.

PayIt

May 26th, 2026

Minnesota DNR's new, transformative electronic licensing system will launch on June 9.

Minnesota DNR's new, transformative electronic licensing system will launch on June 9. Cara Schwartzkopf May 26, 2026 PayIt and the Minnesota Department of Natural Resources (DNR) will deliver a new electronic licensing system on June 9, 2026. The new platform replaces a 25-year old system, and delivers modern, convenient features including a mobile app and connectivity in areas with little to no cell service. The full press release can be found on the Minnesota DNR's website.

Business Wire

May 12th, 2026

PayIt launches AI-powered Smart Guide cutting government support calls by 30%

PayIt, a digital customer experience solutions provider for government agencies, has launched Smart Guide, an AI-powered service discovery tool that helps residents find agency services using natural language queries. Early results from clients including Anoka County, Minnesota, and the City of Grand Rapids, Michigan, show a 30% reduction in support volume and 20% of new service traffic driven by the AI tool within 60 days. In Grand Rapids, 80% of Smart Guide engagements directed users towards less visible services, broadening equitable access. The tool is trained exclusively on government agencies' websites and policies, directing users only to official content. It provides insights into what residents search for whilst avoiding lengthy chat conversations. PayIt serves over 150 million residents across North America.

PayIt

Apr 7th, 2026

PayIt partners with the Rockland County Clerk's Office to modernize and expand digital services.

PayIt partners with the Rockland County Clerk's Office to modernize and expand digital services. Cara Schwartzkopf April 7, 2026 Kansas City, Missouri, April 7, 2026 - PayIt, the leader in digital customer experience solutions for state and local governments, is pleased to announce that it has been selected by the Rockland County Clerk's Office to improve how residents access and pay for county services. This multi-year agreement delivers PayIt's cloud-based platform to Rockland County, New York, providing a modern digital experience that prioritizes security, convenience, and accessibility. The new PayIt platform will allow residents to complete Clerk Office filings, access records, and submit payments from any device, reducing paperwork, simplifying or eliminating office visits, and improving overall access. Beyond an improved user interface and experience, PayIt will also deliver a significant reduction in resident transaction fees compared to the previous system. The new system, built with PayIt's configurable platform, meets compliance and regulatory standards to deliver the highest level of protection to the Clerk's Office and the customers they serve. Previously, Rockland County relied on a single credit card payment option using a magnetic stripe reader, which required staff to physically take a customer's card, swipe it, and manually enter the information. The new platform simplifies the payments process, improving the experience for residents and streamlining staff operations. "As a part of our ongoing mission to serve our community, we are pleased to partner with PayIt and to provide a convenient, user-friendly experience to our residents," said Donna Silberman, Rockland County Clerk. "This partnership will allow us to expand services, reduce barriers to access, and build a modern government experience that grows with our community and its needs." The multi-year partnership will enable PayIt and Rockland County to continue to modernize, expand features, and enhance services based on resident needs, such as Apple Pay and Google Pay. "We are excited to partner with Rockland County to usher in a new era of excellent resident experience and service via PayIt's world-class platform. Donna Silberman and the entire Clerk's Office staff have shown an ongoing commitment to finding innovative ways to better serve the public, and our secure, convenient platform will make interactions with the Clerk's Office more efficient and accessible," said Tom Nieto, President and Chief Operating Officer at PayIt. "This initial step in our partnership represents that commitment and lays the groundwork for the digital transformation of the County's services into the future." About PayIt PayIt enables state and local government agencies to deliver a great resident payments experience that accelerates the shift to digital. Agencies choose PayIt to better achieve their mission through improved operational efficiency, customer support, and resident satisfaction. Its solutions span property tax, courts, utilities, DMV, outdoors, and more. PayIt provides a single resident profile across agencies and jurisdictions, integrates into back-office and adjacent systems, and its team helps clients drive adoption of digital channels. Serving more than 150 million residents in North America, Payit has received awards from Fast Company and StateScoop, and have been listed in the GovTech 100 for 10 years and counting. PayIt: Smarter for government. Easier for everyone. Media Contact Cara Schwartzkopf Senior Marketing Communications Manager PayIt [email protected]

PayIt

People Operations Coordinator

About the job

What You'll Be Doing:

What You'll Need:

Bonus Points For:

About the company

Get referred to PayIt

Simplify's Take

What believers are saying

What critics are saying

What makes PayIt unique

Benefits

Growth & Insights and Company News

6 month growth

1 year growth

2 year growth