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M&T Bank

Full-service banking with mortgage, deposits, loans

Quality Engineering Manager

IT OperationsConfirmed live in the last 24 hours
Full-time$116.4k - $194k /yr

About the Job

Requirements

  • A bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent experience is required.
  • At least 5 years of experience supporting enterprise applications, platforms, or infrastructure in production environments is required.
  • Experience troubleshooting complex application, infrastructure, integration, or cloud-related issues is required.
  • Strong knowledge of incident management, production support processes, and operational best practices is required.
  • Experience with monitoring, observability, logging, and alerting platforms is required.
  • Experience with scripting and automation technologies is required.
  • Strong analytical, troubleshooting, and problem-solving skills are required.
  • Experience with Site Reliability Engineering practices is preferred.
  • Experience defining and managing Service Level Indicators, Service Level Objectives, and operational metrics is preferred.
  • Experience supporting distributed systems, APIs, microservices, and cloud-native applications is preferred.
  • Experience performing production readiness reviews and operational assessments is preferred.
  • Experience with Dynatrace, Splunk, Datadog, Azure Monitor, Grafana, Prometheus, OpenTelemetry, or AppDynamics is preferred.
  • Experience supporting Azure cloud environments is preferred.
  • Familiarity with Azure App Services, AKS, Functions, Storage, Event Hub, Service Bus, and monitoring services is preferred.
  • Understanding of cloud security and operational best practices is preferred.
  • Advanced PowerShell scripting is preferred.
  • Python development and automation is preferred.
  • REST API integration is preferred.
  • Understanding of Infrastructure as Code concepts is preferred.
  • Experience with CI/CD tools and deployment pipelines is preferred.
  • Experience using Microsoft Copilot, Azure AI services, Microsoft Foundry, or similar AI-enabled platforms is preferred.
  • Familiarity with AI-assisted troubleshooting and operational analytics is preferred.
  • Experience implementing AI-enabled support workflows or knowledge management solutions is preferred.
  • Understanding of intelligent automation and operational copilots is preferred.

Responsibilities

  • Serve as a technical escalation point for critical production incidents, outages, and service degradation events.
  • Lead troubleshooting and root cause analysis across applications, integrations, infrastructure, cloud services, APIs, and supporting technologies.
  • Coordinate incident response involving application teams, infrastructure teams, vendors, and business stakeholders.
  • Restore service quickly and ensure long-term corrective actions are identified and implemented.
  • Participate in major incident management processes and post-incident reviews.
  • Apply Site Reliability Engineering principles to improve platform reliability, scalability, resilience, and operational efficiency.
  • Define and support Service Level Indicators, Service Level Objectives, and operational performance metrics.
  • Reduce operational toil through automation and process improvement.
  • Support production readiness reviews and operational acceptance processes.
  • Participate in disaster recovery, resiliency, failover, and business continuity testing.
  • Analyze system behavior using logs, metrics, traces, performance data, and monitoring tools.
  • Investigate application, infrastructure, data, network, and cloud environments.
  • Identify recurring issues, trends, and systemic problems to reduce future incidents.
  • Lead root cause analysis activities and implement preventive solutions.
  • Develop technical recommendations to improve system stability, performance, and reliability.
  • Design, implement, and optimize monitoring, alerting, logging, and observability solutions.
  • Develop dashboards and health indicators that provide visibility into application and platform performance.
  • Partner with engineering teams to improve observability through instrumentation, distributed tracing, synthetic monitoring, and telemetry collection.
  • Refine alerting strategies to reduce false positives and alert fatigue.
  • Establish operational health metrics and reliability reporting.
  • Develop and maintain automation solutions that improve operational efficiency and service reliability.
  • Create scripts, tools, and workflows to automate diagnostics, health checks, remediation activities, and routine support tasks.
  • Leverage Infrastructure as Code and automation frameworks where appropriate.
  • Drive continuous improvement through operational automation and self-healing capabilities.
  • Integrate automation into deployment and operational workflows with engineering teams.
  • Use AI and Generative AI tools to improve incident analysis, troubleshooting, knowledge management, and operational efficiency.
  • Use AI-powered operational insights to identify patterns, anomalies, and emerging risks.
  • Contribute to intelligent support capabilities, including chatbots, operational copilots, automated root cause analysis generation, and knowledge recommendations.
  • Evaluate opportunities to improve production support through AI-enabled automation and predictive analytics.
  • Promote responsible AI practices aligned with enterprise governance and security requirements.
  • Develop, maintain, and improve support runbooks, operational procedures, troubleshooting guides, and recovery playbooks.
  • Ensure support documentation is accurate, actionable, and aligned with production environments.
  • Establish standardized operational processes for incident response and service recovery.
  • Capture lessons learned from incidents and incorporate improvements into support practices.
  • Build and maintain operational knowledge repositories to improve support consistency and reduce resolution times.
  • Support cloud-hosted and hybrid application environments, including Azure-based platforms and services.
  • Assist engineering teams in implementing resilient and observable cloud architectures.
  • Monitor cloud resource health, performance, utilization, and operational readiness.
  • Support cloud deployments, platform upgrades, and operational change activities.
  • Partner with cloud engineering teams on modernization and reliability initiatives.
  • Partner with Engineering, Product, Architecture, Infrastructure, Security, QA, and Vendor teams.
  • Review operational readiness of new systems and platform enhancements.
  • Mentor junior support engineers and provide technical guidance during incident response activities.
  • Promote operational excellence, reliability engineering principles, and continuous improvement practices.
  • Serve as a subject matter expert within assigned technology domains.
  • Ensure production support activities comply with enterprise risk, security, regulatory, and audit requirements.
  • Identify operational risks and escalate issues appropriately.
  • Support implementation of internal controls and operational governance standards.
  • Participate in audit, compliance, and regulatory review activities as required.

Desired Qualifications

  • PowerShell, Python, Bash/Shell, SQL, REST APIs, and workflow automation platforms are listed as desired scripting technologies.

About the Company

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M&T Bank

Full-service banking with mortgage, deposits, loans

M&T Bank is a full-service financial institution that offers a wide range of banking solutions for individuals, small businesses, and larger enterprises. Its products include personal and business checking accounts, mortgage assistance programs, loans, deposits, investment products, and mobile banking. The bank serves mainly customers in the Northeastern and Mid-Atlantic United States and emphasizes community engagement and customer-focused service. It generates revenue from interest income, fees, and service charges tied to loans, deposits, and other financial products. The company’s recent merger with United Bank, N.A. expands its footprint and enhances its service offerings. The goal is to provide accessible financial services to communities while growing its market presence and deepening local connections.

Company size
10,001+
Company stage
IPO
Headquarters
Buffalo, NY
Founded
1993

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