Ensure accuracy of rent posting, ledger entries, and required documentation.
Review site-level budgets related to office operations, marketing, and resident engagement.
Support Community Managers in maintaining accurate and timely weekly, monthly, and quarterly reporting.
Support Community Managers with resident complaints, escalated concerns, and conflict resolution.
Promote and model a resident-centered approach at every property.
Collaborate with supportive services teams to address resident needs and support retention.
Identify trends in resident satisfaction and recommend improvements.
Coordinate with compliance, finance, supportive services, and maintenance leadership to support smooth property operations.
Assist with rollout of new procedures, programs, and organizational initiatives.
Communicate regional needs and site-level issues to the Director of Property Management in a timely manner.
Perform additional responsibilities as assigned to support organizational goals and regional operations.
Communities First, Inc. is a Michigan-based nonprofit 501 (c) (3) whose mission is to build healthy, vibrant communities through economic development, affordable housing, and innovative programming. CFI is focused on providing safe, quality, affordable housing, increasing economic opportunities, and improving the quality of life of the populations that the organization serves.
The Regional Community Manager provides multi-site leadership and operational support for a portfolio of LIHTC and market-rate multi-family properties in Flint, Saginaw, Lansing, Detroit, and Gary, IN. This role supervises Community Managers within the region and ensures consistent performance in leasing, certifications, compliance, rent collection, resident relations, and reporting. The Regional Community Manager serves as the daily operational bridge between onsite teams and the Director of Property Management.
Key Responsibilities
Portfolio and Staff Leadership
Supervise and support Community Managers and leasing staff across assigned properties
Conduct regular site visits to assess leasing performance, certification accuracy, resident relations, and office operations
Provide coaching, mentoring, and corrective guidance to Community Managers
Ensure consistent application of policies, procedures, and operational standards across properties
Support onboarding and ongoing training of Community Managers within the region
Leasing, Marketing, and Occupancy Oversight
Monitor leasing activity, occupancy trends, and unit availability for all assigned properties
Support Community Managers with marketing strategies, lead follow-up, and sales coaching
Ensure timely processing of applications, move-ins, move-outs, transfers, and move-in readiness coordination
Review waitlist management, screening outcomes, and leasing documentation for accuracy
Compliance and Audit Readiness
Oversee LIHTC, Section 8, supportive housing, and Fair Housing compliance activities at each site
Review certifications and recertifications completed by Community Managers for accuracy and timeliness
Assist with preparation and response to audits, inspections, and file reviews
Conduct routine quality assurance checks on tenant files and compliance documentation
Provide guidance and training to on-site teams regarding regulatory requirements
Ensure accuracy of rent posting, ledger entries, and required documentation
Review site-level budgets related to office operations, marketing, and resident engagement
Support Community Managers in maintaining accurate and timely weekly, monthly, and quarterly reporting
Resident Relations and Customer Service
Support Community Managers with resident complaints, escalated concerns, and conflict resolution
Promote and model a resident-centered approach at every property
Collaborate with supportive services teams to address resident needs and support retention
Identify trends in resident satisfaction and recommend improvements
Cross-Department Collaboration
Coordinate with compliance, finance, supportive services, and maintenance leadership to support smooth property operations
Assist with rollout of new procedures, programs, and organizational initiatives
Communicate regional needs and site-level issues to the Director of Property Management in a timely manner
Additional responsibilities may be assigned as needed to support organizational goals and regional operations.
Qualifications
Bachelor’s degree in business, real estate, management, public administration, or related field preferred
Five or more years of experience in multifamily property management, including LIHTC exposure
Experience supervising Community Managers or leading multiple properties
Strong communication, coaching, and team leadership skills
Ability to travel regularly between sites
Proficiency in property management software and reporting systems
Core Competencies
Leadership and staff development
Multi-site coordination
Leasing and occupancy management
Compliance accuracy and quality assurance
Resident relations and problem-solving
Organization, follow-through, and prioritization
Clear and professional communication
Equal Employment Opportunity & ADA Compliance
Communities First, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. CFI will make reasonable accommodations for qualified individuals with disabilities unless doing so presents an undue hardship on the organization.