Executive Director - Platform & Change Management

Role Overview

Shape how a global operations organization transforms at scale. In this role, you will turn strategy into execution—delivering change that improves client outcomes, strengthens controls, and increases operational efficiency. You will partner with leaders across operations, product, technology, and control functions to modernize processes and operating models. If you thrive in complex environments and enjoy creating momentum, this is the opportunity to make a visible impact.

As an CAS Operations Executive Director in Corporate and Investment Bank Operations, you will lead a portfolio of strategic transformation initiatives from concept through implementation and benefit realization. You will translate business strategy into practical, scalable solutions that are successfully embedded into day-to-day operations. You will build alignment across diverse teams, manage complex dependencies, and deliver measurable outcomes with disciplined execution. You will also lead and develop a team of program and change professionals in an inclusive, high-performance culture.

Job responsibilities

• Lead complex transformation initiatives from opportunity identification through design, execution, implementation, and stabilization
• Build and manage integrated delivery plans, dependencies, timelines, and governance across multiple workstreams
• Partner with operations leaders to define requirements, shape solutions, and drive sustained adoption
• Establish clear success measures and deliver measurable efficiency, control, scalability, and client outcome improvements
• Embed sustainable process, technology, and operating model changes that improve resilience and execution quality
• Identify opportunities for process redesign, automation, artificial intelligence, and data-driven solutions to improve performance
• Coordinate readiness activities including training, communications, and cutover planning to ensure smooth implementation
• Manage risks, issues, and decisions with strong escalation discipline and timely stakeholder updates
• Connect related initiatives to maximize enterprise impact and avoid duplication of effort
• Lead, coach, and develop program and change professionals; build capability and support career growth
• Foster strong collaboration across operations, product, technology, and control partners to drive shared outcomes

Required qualifications, capabilities, and skills

• 10 years of experience leading large-scale operational transformation and program delivery within financial services
• Demonstrated ability to translate strategy into executable roadmaps, delivery plans, and measurable outcomes
• Proven stakeholder management and influencing skills with senior leaders across business, operations, and control functions
• Experience partnering with product and technology teams to deliver scalable operational solutions
• Strong delivery discipline across governance, dependency management, risk management, and benefits realization
• Ability to operate effectively in ambiguous, fast-changing environments and create alignment across diverse teams
• Strong risk awareness and commitment to embedding well-controlled, audit-ready change
• Experience driving adoption through operational readiness, training, communications, and stabilization practices
• People leadership experience, including coaching, feedback, and performance management in a global environment
• Strong written and verbal communication skills, including executive-level storytelling and decision support

Preferred qualifications, capabilities, and skills

• Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives
• Experience building multi-year transformation roadmaps, business cases, and investment prioritization approaches
• Experience modernizing operating models across global locations, including shared services and vendor ecosystems
• Experience applying data and analytics to define measures, track outcomes, and improve process performance
• Background delivering process redesign and digitization initiatives that improve controls and client service levels
• Program management certification (for example, Project Management Professional) and/or change management certification
• Experience leading cross-functional teams through major implementations, including stabilization and benefits tracking.