General Manager

Overview

Federal Realty Investment Trust is a proven leader in the ownership, operation, and redevelopment of high-quality retail real estate in the country's best markets. We believe we are one of the most innovative and dynamic real estate companies you can work for. Interested candidates who research Federal hear a lot about our high-quality shopping centers and mixed-use centers. Our well-respected real estate team is at our core, but it's the smaller intangible things that can make working at Federal so satisfying. You see, while we're one of the largest publicly traded real estate investment trusts in the country, as measured by the value of our shopping centers, we're really a very small company by most standards and we try to operate that way. Our stability and success are due to our great team of employees! Would you like to join our team? If so, learn more about our current opportunity below.

We are looking for an experienced real estate management professional to join our team in the role of General Manager for Pike & Rose retail. The preferred candidate will possess excellent experience in property management, facility operations, tenant engagement, marketing, and project initiation. The position is based in North Bethesda, Maryland at Pike & Rose and will be responsible for providing support and direction for the day-to-day operations of a complex mixed-use property. The General Manager will oversee and supervise the in-house and contracted departments to ensure property goals are achieved. 

Responsibilities

• Manage day-to-day operations of the development, ensuring that a premier mixed-use environment is maintained and that the appearance and physical aspects of the property meet Federal’s established standards through routine site and safety inspections.  
• Manage property personnel including Administrative Assistant and Engineers, as assigned.
• Manage day-to-day operations in the assigned portfolio, including but not limited to facility maintenance and preventative maintenance programs, landscaping, trash removal, contracted janitorial services, contracted security services, plumbing, roof, utilities, and mechanical, Iife safety and energy management systems.
• Oversee parking operations, including tenant parking, visitor parking, and special event parking operations as well as garage operations in partnership with the Senior Property Manager-Office.
• Oversee attainment of budgeted revenue, operating expense, NOI, and cash flow goals by analyzing and evaluating financial statements, reconciling statements against approved budget, and working with the Accounting/Finance and others to address and resolve any projected gaps in financial performance for the properties.
• Enhance and elevate the consumer experience through regular assessments of the property condition. Ensure issues are addressed immediately, and expectations are met.
• Manage the HOA and REA agreements.
• Identify and recommend capital projects and manage project contractors and subcontractors from the bid phase through end of contract.
• Oversee work activities and services from vendors, consultants, and other contractors as needed by researching and identifying needs to determine appropriate scope of services for the property, bidding and negotiating contracts, monitoring progress, and approving invoices.
• Develop and maintain positive retail tenant relations by meeting with tenants on a regular basis. Resolve tenant issues that occur and serve as the primary point of contact for all merchants’ daily operating needs including general maintenance, lease issues, trash concerns and parking management.
• Prepare the annual operating budget and quarterly budget reforecast reports for the properties, and manage operating expenses, within or below budgeted levels. Work with property accountants to prepare monthly variance reports and finance team to forecast property level cash flows accurately for corporate planning and analysis.
• Manage invoice processing, coding, and payment ensuring invoices are paid on time.
• Collaborate and establish strong working relationships with key stakeholders including Marketing on the coordination of property events, Tenant Coordination to expedite completion of landlord work and delivery of spaces to tenants, Senior Property Manager- Office to best integrate and managed shared buildings, parking, and building systems, and appropriate key civic and community leaders to ensure positive benefits for the property.
• Assist the Regional General Manager and SVP, Asset Management with financial and capital management, fostering relationships both internal and external to the Company and support strategic initiatives to drive revenue and reduce expenses.
• Complete special projects as assigned.

Qualifications

• 8+ years of experience in commercial real estate property management; previous roles should encompass at least 5 years of progressively expanding responsibility in P&L management, vendor contract oversight, and other key real estate functions.
• Bachelor's degree in business administration, real estate, or a related field.
• Must possess ownership mentality which involves adopting a long-term ownership perspective in all aspects of the role.
• Must be capable of maintaining P&L ownership and accountability while pursuing well-defined objectives and strategies for achieving long-term goals.
• Proven track record of leadership, fostering high-performing teams, and cultivating a culture of success and profitability.
• Demonstrates adeptness in collaborative, cross-functional, and resourceful operations.
• Takes initiative, motivates others to align with project vision, and inspires confidence, energy, and trust.
• Driven to achieve objectives while maintaining personal accountability and honesty in communication.
• Exhibits strong oral and written communication proficiency with a focus on cultivating positive relationships with prospective and current tenants and effectively collaborating with individuals across all organizational levels.
• Possesses financial acumen and analytical capabilities.
• Proficient in developing and executing operational and capital expenditure budgets, adept at managing multiple complex projects simultaneously.
• Displays a keen business acumen and intellectual curiosity with the ability to formulate strategies and goals to support growth initiatives.
• Ability to lead teams in addressing operational challenges and understanding their financial implications.
• Exercises rational judgment in tough decisions and contributes to the development of best practices and performance assessment frameworks.
• Thrives in an entrepreneurial environment, demonstrating urgency and a proactive approach.
• Willingness to take on various roles during periods of growth and change.
• Exhibits clear leadership qualities, excellent presentation, and written communication skills.
• Demonstrates alignment with the Federal's mission, vision, and values.
• Utilizes technology to enhance project performance, access necessary information, and improve business processes and execution.
• Proficient in property management software and Microsoft Product Suite to include Excel and Word; knowledge of JDE and Nexus a plus but not required.
• Ability to perform essential on-site property inspections, including walking or standing for extended periods, with reasonable accommodations as needed

Salary Range: The typical total compensation range for this role is $145,000–$160,000 per year plus bonus. To ensure a fair and competitive offer, we take into account your job-related skills, experience, relevant trainings, and certifications.

Federal Realty Investment Trust is an Equal Opportunity / Affirmative Action employer. Federal values a diverse workforce and is committed to providing equal employment and advancement opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity or expression, genetics, or protected Veteran status.

Federal Realty Investment Trust does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Federal Realty Investment Trust and Federal Realty Investment Trust will not be obligated to pay a placement fee.

If you are unable to submit your application online, please call 301-998-8100.